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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,323 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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Showing 2,161: English reviews
St. Thomas
Reviewed 11 August 2015

My husband is a Hilton diamond member. We usually get a couple of nice perks for this status. Did not happen this go around. Pro: the staff are friendly and kind. Specifically, the staff who work the breakfast shift... They work so hard and don't get a whole lot of appreciation (tips). Omelettes are very good if you don't mind...

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Helpful?
2Thank Erin M
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Erin M: Thank you for taking the time to review our hotel. I am truly sorry to hear that we did not meet your expectations. I understand from your review that you had some issues at our hotel. I already shared your comments with our Director of Operations and Housekeeping. I can assure you that our main priority is...

Reviewed 9 August 2015 via mobile

I stayed at the Embassy Suites for five nights with my family and had a very pleasant experience. The breakfast is very good and has a wide variety of food to choose from. We were able to check in early for a fee of $25 dollars which was very convenient after a long flight. The hotel is beautiful and the...

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Helpful?
Thank Teresa E
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Teresa E: What a fantastic review! Thanks for sharing. We are always working very hard to enhance our guests’ experience. We are very happy to hear that you enjoyed your stay so much. Please come back soon and stay with us at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager

Woodbury, Minnesota
Reviewed 8 August 2015

We stayed here for 6 nights this summer. We should have checked out after the first night. This place is not even close the Embassy Suites Standards. The staff could care less, and the management acts like they give a crap, but actually they don't. They say they will address problems with a smile and a head nod and do...

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Helpful?
4Thank gbpackerfan62
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear gbpackerfan62: I appreciate the review of your recent stay at our hotel. We always appreciate hearing from our guests, including when comments help identify ways we can improve. I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical...

Bay Shore, New York
Reviewed 8 August 2015

I booked 2 rooms.. One room had a leak from the room above and took a while to change rooms. The toilet on the other room had a flushing problem, had to call twice to get that fixed and it still wouldn't flush good. Went to the beach and they had run out of beach chairs and towels. When I...

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Helpful?
4Thank Telva B
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Telva B: Thank you for taking the time to share feedback on your recent stay with us. We strive to provide a personalized experience for each of our guests. Please accept our apologies for the inconveniences you had during your stay. I already shared your comments with our Director of Operations. Thank you again for your input and we...

Phoenix, Arizona
Reviewed 6 August 2015

First time going to Puerto Rico, and this was great place for the purpose of my trip. I wanted a close beach, and nice pool. It is less than .5 miles from the beach and the pool atmosphere there was great! Happy Hour was AMAZING 2 hours of free drink and daily free breakfast. The lines do get long but...

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Helpful?
2Thank KendraAB
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear KendraAB: Thank you for sharing such a wonderful review! It is great to hear that you enjoyed our delicious breakfast and our facilities and yes, I agree with you, our Team Members are the best! We look forward to seeing you back again soon at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager

Tampa, United States
Reviewed 4 August 2015

excellent staff and breakfast was wonderful. Close to the beach and old San Juan. Casino in house and outback restaurant. If you walk a few steps toward the beach in the strip mall their is a great family restaurant called Mi Casita. Great food and very good prices. Have fun.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
3Thank Wilfred G
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Wilfred G: Thank you very much for taking the time to review our hotel. We are delighted to hear that you enjoyed our breakfast and our facilities. We hope to welcome you back soon at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager

Chesterfield, Missouri
Reviewed 3 August 2015

Great place to stay before and after a cruise. Staff was very helpful and pleasant. Great pool . Even though the hotel was very busy the rooms were quiet. Walking distance to several restaurants and to the beach. I would definitely stay here again.

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Helpful?
Thank soccersharon
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello soccersharon: Thank you for sharing your review with us. We are very happy to hear that you found our Team Members to be so helpful, we are very proud of them. We look forward to seeing you back again soon at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager

Bevely Hills, United States
Reviewed 31 July 2015

I did not hear the casino at night so that was good, my room was sound proof . Breakfast everyday what a way to start off your day. Although the hotel doesn't provide a shuttle to and from the hotel there are taxi that will take you for $15.00 to and from the hotel for a 5 min ride. There...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
3Thank Rosalind N
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Rosalind N: Thank you so much for staying with us and for sharing your review. It is great to hear that you had such a wonderful time. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

New York City, New York
Reviewed 29 July 2015

I booked The Embassy Suites for 9 days. I have stayed there several times but I truly think this is my last. The first day our bathroom sink was clogged we reported it and had someone come fix it. The TV did not work properly at all, most channels had no signal of snowy recepetion. Twice we had someone come...

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Helpful?
7Thank Cynthia O
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Cynthia O: Thank you for taking the time to review our hotel. I understand that you were disappointed with some aspects of your stay. We appreciate your business and sincerely apologize that we did not provide with everything you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that...

Cleveland, United States
Reviewed 28 July 2015

Hotel is very nice. 10 minute walk to the beach. Hotel provides beach chairs and umbrellas. Very nice beach. Breakfast is very good. The best coffee we have ever had at a hotel. Rooms were spacious great for a family of 4. Pool area very nice. Happy hour is ok. Line is long.

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Helpful?
3Thank Joann K
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Joann K: Thank you so much for taking the time to review our hotel. We are delighted to hear that you enjoyed our spacious and redesigned suites and our delicious coffee. We look forward to seeing you back again soon at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $228 - $495 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com and Travelocity so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Hotel Style:
#3 Casino Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“dirty carpets in the rooms. Bring your sandals.”
 of 5 bubbles velasquezle, 9 Feb 2017 | Read review
“All suites Hotel. Pool View is nice”
 of 5 bubbles Richieymilly, 2 Feb 2017 | Read review
“Get a room poolside - nicer view. However, near the airport so if planes bother you, you may want the other side.”
 of 5 bubbles LauraB3773, 1 Feb 2017 | Read review
“I prefer Pool View”
 of 5 bubbles EMB08, 30 Jan 2017 | Read review
“Try to get rooms onthe 4th or higher floors for good views”
 of 5 bubbles DCCopes, 19 Jan 2017 | Read review
5 of 5