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6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706 Puerto Rico
Lowest prices for your stay
Hotels.com
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Fairmont
US$323
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Free cancellation until 30/05/22
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TraveluroUS$493
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1110)
360
Panoramas (92)
Pool & Beach (466)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 28/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont El San Juan Hotel
Updated 28/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 14 in Isla Verde
Location
Cleanliness
Service
Value
Where lively urban vibes and peaceful ocean views meet, you will find Fairmont El San Juan Hotel. Located at the award-winning Isla Verde Beach, minutes away from downtown San Juan, Puerto Rico, the hotel artfully blends the best elements of yesterday, today and tomorrow. Venture inside and find an ode to traditions, old and new. If these walls could talk, they would share stories of 1960s society headliners crooning in the nightclub and generations of locals celebrating life's greatest milestones in the ballrooms. A timeless Puerto Rican icon and one of the Caribbean's most desired destinations, Fairmont El San Juan Hotel offers guests genuine Puerto Rican hospitality and a luxury lifestyle experience complete with a luxe full-service spa, world class fitness center, retail shops, lively entertainment and non-stop gaming action at Foxwoods El San Juan Casino.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Snorkelling
Children's television networks
Paid private parking on-site
Wifi
Paid internet
Pool / beach towels
Pool with view
Outdoor pool
Plunge pool
Shallow end in pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Water sport equipment rentals
Billiards
Canoeing offsite
Patio
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Languages Spoken
English, Russian, Spanish
1358Reviews222Q+A100Room tips
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Popular mentions
Clare F wrote a review 22 May
1 contribution
My husband and I got married at the Fairmont Copley Plaza in Boston, MA in March 2018. We had a magical day and were so grateful to all of the Fairmont staff that helped make it happen. Since then, we have valued the Fairmont name. We’ve visited the Copley Plaza a few times and also stayed at the Fairmont in Austin, all with great experiences. Recently, though, we had a not-so-great experience. As background, we endured several personal tragedies in a 6-week period and we wanted to get away to rest and recover. We planned to visit Puerto Rico and booked at the Fairmont El San Juan Hotel for 3/9-3/13. From the start, we were pretty disappointed. We were given a strange room located right within the elevator bank with a strange, small bathroom and closets that didn’t fully open and had a strange smell. The view was of the roof of the casino. We decided to make the most of it and not ask to be moved and make trouble for the staff. When we showered, though, we found that the entire bathroom flooded. We also found two big dried yellow stains on our comforter. It happens, no big deal. But we had to ask the front desk to have the comforter replaced 4 times before it was finally taken care of. The blackout curtains didn’t work, our room was so bright by 7am every day. There was a lot of noise – partly because our door was in the elevator bank, so there was always a lot of activity just outside of our door, plus the noise of the elevators themselves, plus some other strange rattling noise. The air conditioning didn’t really feel like it was working and the room felt pretty warm. Given all this, we just really didn’t sleep well our entire trip. Also, there weren’t enough umbrellas on the beach. Sometimes the beach towels ran out. And both hot tubs were broken for the majority of our stay. All in all, it was just an underwhelming experience and we were really disappointed, especially since we spent over $600/night when you factor in the 20% resort fee. Plus, all we spent on food and drink at the resort. As reference, a burger and fries served in a takeout container on the beach cost $36!! And there was a fake happy hour that they didn’t advertise – you had to know about it independently – but it only included certain items and the rules felt like they were always changing because it wasn’t documented anywhere, and it only happened at one specific bar (i.e., not the bar at the main pool / not on the beach). We were hoping this would be our chance to recover a bit after all that we had gone through. But when we got to the airport, we were just so happy to get home and to not be spending so much money to stay in a hotel where we didn’t feel very comfortable. I submitted this complaint in March to the Fairmont. They said they had relayed the message specifically to the El San Juan and I should hear back. Two months later, nothing. I would not recommend.
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Date of stay: March 2022
Value
Service
Sleep Quality
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ValePR18 wrote a review 20 May
2 contributions
Mara from the front desk was AMAZING! I had my wedding and needed an additional room for the groom to get ready and she assisted with searching for a room that we could do early check in. Thanks to her we got the room early and were able to continue with the itinerary.
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Date of stay: May 2022Trip type: Travelled
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Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 3 days ago
valePR18, Mara and the rest of the Fairmont El San Juan team truly appreciate the fact that you took time out of your schedule to write this review. Thank You! We do look forward to seeing you return for your anniversary!!
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TRLM wrote a review 19 May
Seattle2 contributions
The resort is very nice, with comfortable rooms and beautiful grounds. Plenty of pool chairs and space. Rooms were well appointed and service was good. I do think it is overpriced for what you get. The room rates are decent, but all the fees add a lot of extra cost and the food and drinks are very expensive. I would stay here again only if the hotel was in a more appropriate price point for what they provide. I did like the location and the ability to walk to restaurants off property.
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Date of stay: May 2022Trip type: Travelled
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Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 3 days ago
TRLM, Thank you for your candid review. We have shared your comments with our upper management teams and are looking into for solutions that would be appropriate for both the guest and the hotel. We hope that in the future you feel comfortable enough to return and enjoy the property.
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StephenC wrote a review 18 May
6 contributions
+1
I stayed at the Fairmont El San Juan Hotel last weekend. It was my second stay and for the second time, the staff and accommodations were top tier. The location is a one-stop for entertainment, shopping, and leisure. From the live entertainment at the pool, the restaurants, and the nightlife, there’s no where else I plan on going when staying in Puerto Rico.
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Date of stay: May 2022Trip type: Travelled
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pvmorris wrote a review 17 May
Phoenix, Arizona8 contributions1 helpful vote
Wow! My sons and I are having an amazing time at the Fairmont. The manager, Ruth (elegant in her pearls) went above and beyond to make sure we were happy with our room and made my birthday so special. Natalia, Gabriel, Michelle, Julissa & JoAnna (at the beach) helped us with reservations and much more. Gracias!!!
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Date of stay: May 2022Trip type: Travelled
Room Tip: Highly recommend the pool villas
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PRICE RANGE
US$372 - US$679 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el san juan hotel isla verde, el san juan resort and casino, el san juan hotel casino, the waldorf astoria collection carolina, el san juan hotel puerto rico
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
388
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Frequently Asked Questions about Fairmont El San Juan Hotel
Which popular attractions are close to Fairmont El San Juan Hotel?
Nearby attractions include Club Brava (0.05 km), La Playita Bar - Hotel La Playa (0.4 km), and Chabad Jewish Center of Puerto Rico (0.2 km).
What are some of the property amenities at Fairmont El San Juan Hotel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Fairmont El San Juan Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Fairmont El San Juan Hotel?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Fairmont El San Juan Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Fairmont El San Juan Hotel?
Conveniently located restaurants include Hijole - Cocina Mexicana (Isla Verde), Entrevinos, and Alambique Beach Lounge.
Are there opportunities to exercise at Fairmont El San Juan Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Fairmont El San Juan Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont El San Juan Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont El San Juan Hotel?
The staff speaks multiple languages, including English, Spanish, and Russian.
Are there any historical sites close to Fairmont El San Juan Hotel?
Many travellers enjoy visiting Fortín de San Jerónimo del Boquerón (7.3 km), Antiguo Acueducto Rio Piedras (7.3 km), and Henry Klumb House (5.2 km).