We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fairmont El San Juan Hotel

6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706 Puerto Rico
avatar-imageavatar-imageavatar-image
Traveller (1431)
360
Panoramas (92)
Pool & Beach (361)

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#8 of 15 hotels in Isla Verde
Location
Cleanliness
Service
Value
Where lively urban vibes and peaceful ocean views meet, you will find Fairmont El San Juan Hotel. Located at the award-winning Isla Verde Beach, minutes away from downtown San Juan, Puerto Rico, the hotel artfully blends the best elements of yesterday, today and tomorrow. Venture inside and find an ode to traditions, old and new. If these walls could talk, they would share stories of 1960s society headliners crooning in the nightclub and generations of locals celebrating life's greatest milestones in the ballrooms. A timeless Puerto Rican icon and one of the Caribbean's most desired destinations, Fairmont El San Juan Hotel offers guests genuine Puerto Rican hospitality and a luxury lifestyle experience complete with a luxe full-service spa, world class fitness center, retail shops, lively entertainment and non-stop gaming action at Foxwoods El San Juan Casino.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Children's television networks
Paid private parking on-site
Wifi
Paid internet
Pool / beach towels
Pool with view
Outdoor pool
Plunge pool
Shallow end in pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Swimup bar
Poolside bar
Water sport equipment rentals
Billiards
Canoeing offsite
Entertainment staff
Evening entertainment
Patio
Table tennis
Board games / puzzles
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Classic
Great View
Languages Spoken
English, Spanish
1,638Review233Q+A100Room tips
Traveller rating
  • 970
  • 224
  • 160
  • 116
  • 169
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Luciana G wrote a review Yesterday
2 contributions
At the check in they didn't have my room that I paid for, they said they upgrade my room and gave me instead AN OLD ROOM DARK SMELLED SO BAD BUT THEY SAID IT WAS THE BETTER THAN MY CHOICE. THE HOTEL IS DARK OLD NEED A RENOVATION . THE MANAGER IS RUDE.!
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Do better, for the price they charge you can have a nicer place for sure. Don't let the good...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
scscscwheelsup wrote a review 16 Mar
United States109 contributions31 helpful votes
Over $200.00 spent @ San Juan Fairmont yes $200 for a regular mani/pedi @ the Fairmont San Juan nail salon downstairs in front of Starbucks. NO gel/no fills and lumpy. I am writing this as a nudge so before you fly out to SJU or if you need a mani or pedi have your nail services done @ HOME or elsewhere. San Juan Fairmont clearly notes manicures and pedicures as amenites on their website so I am writing the review under their hotel and honestly they should know how customers are treated on their property. Unfortunately, I dismissed the multiple red flags when I read over the nail menu and it had black sharpie scratches all over the nail prices. Or when I asked about the nail salon and no one had direct contact information for the salon. For a $100 regular pedi yes $100, no callus removal or hot stones, no massage. Oh yes a powdery substance was poured out of a plastic envelope in the lukewarm water. Nothing custom no gel I repeat. The mani was $55.00 nothing custom, no gel, no extra massage and before my nails dried a bit more nail dry spray was used and it caused lumpiness. Ahh over $200 on a lumpy mani/pedi. Oh before I forget if you want genuine service and a gorgeous view head upstairs to the 10th floor my Alpine Deep tissue massage with Jose was so awesome and ironically less than my mani/pedi! Do better San Juan Fairmont!
Read more
Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 2 days ago
Thank you for taking the time to tell us about your concerns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the topic and prevent future occurrence. We appreciate your sharing your concerns.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Bob M wrote a review 12 Mar
2 contributions
We splurged and rented a cabana for a day. Katherine was incredible. Not only great and friendly service but she also provided a host of great tips on visiting old San Juan. From drinks to restaurants to can’t miss sites. She even saw us going to the beach had our food and drinks specially delivered. Can’t say enough.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 6 days ago
Thank you for your kind words! We're so pleased you appreciated Katherine's excellent service, and we look forward to seeing you again in the future!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Jim S wrote a review 10 Mar
4 contributions2 helpful votes
Wonderful stay in full resort with restaurants, gym/spa, pools, bars, casinos and stores to accommodate your stay. We enjoyed dinner on the bar at Mea tMarket with excellent service and terrific NY strip steaks. But also conveniently located to take a quick cab/Uber to Old San Juan, restaurants & casinos off property with outstanding help and guidance from Concierge team (Natalia & Michelle). I found the service to be outstanding with a young and motivated service oriented team - Javier, Freddy, Jose and all the help and Mgmt in Casinos were so good to us as guest of the hotel and clients of the Foxwoods operated casino. Spa was world class just on the smaller size locker rooms/facility but Treatment rooms and equipment was top notch and with a very experienced team that rivals any world class spa with Yailinee being one of their superstars with customized deep tissue treatment. Poolside the team with Javier and Andres were always so helpful with lounge chairs and towels. We all found housekeeping to be amazing - helping with small request especially Jorelis and Adriana with Zevon supervision.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Does get crowded - need to patient with front desk and peak times at poolside.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 1 week ago
Thank you for taking the time to share a perfect rating for your recent stay with us. We are glad that our team made you feel welcome. It is our mission to be the "home-away-from-home." We look forward to welcoming you back again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
ALS2891 wrote a review 9 Mar
Providence, Rhode Island3 contributions6 helpful votes
This hotel plays VERY LOUD music with a DISTURBING AND INCESSANT BASS - ALL afternoon. It absolutely RUINS the experience and is so loud it can be heard down the beach, and properties away. The music is trashy and loud and not relaxing. I’ve read MULTIPLE reviews that state the same thing with a lame response from the hotel of “we will address”. There are reviews on this issue from a year ago - so obviously they did not address and seem to not care. I would avoid unless you want to be in the middle of a loud nightclub vibe at 2pm.
Read more
Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 1 week ago
Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn that wasn't the case for you. We offer our sincerest apologies. Your comments have been duly noted and will be discussed with our team.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Neverwood wrote a review 9 Mar
Nantucket, Massachusetts7 contributions7 helpful votes
We felt like other reviewers that the front desk staff and managers were lacking the hospitalty we expected. Antonio the food and beverage manager was exceptional. We enjoyed a delicious Puerto Rican feast, Jimbo the chef and Albarto our server made our dinner at Cana very memorable! Sheila our server at the Pool was awesome. We had great weather and sat by the pool most of our days !
Read more
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 1 week ago
Thank you for being our guest and for taking the time to share your review. We are thrilled that most of our amenities and friendly staff helped you have a great visit. Your comments regarding the desk have been taken into consideration and discussed in an effort to improve. Please come see us again on future trips to the area.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Jennifer O wrote a review 7 Mar
Clermont, Florida2 contributions
The resort itself was absolutely stunning. All the staff was amazingly helpful and courteous. The pool staff was especially accomodating. Housekeeping made our trip- not a thing to be desired, they provided all luxuries before we could even forsee them! Lots of restaurants and bars. Incredible place and we will be back!
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 1 week ago
We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Vanessa L wrote a review 4 Mar
1 contribution
On the first night we were in the casino playing roulette. We had been playing for over an hour with over $200 on the table. I asked for a drink as we were told they are free while you gamble. The casino manager said in Spanish "the more she asks the longer she will wait." We said fine and took our money to another casino in walking distance. I was very offended that the casino manager insulted me and for no reason. We did not just walk up to the table and demand a drink. We had been there spending money and I simply asked. Also paying $3,100 for a few nights I did not think asking for a drink was out of line. I complained to the front desk the following day and they did nothing. Did not offer another $25 voucher, (which is a tiny offer BUT it would have at least been something. An acknowledgement of some kind) did not say that is out of line and she will discuss with her manager, absolutely nothing to ease the fact that I was insulted to my face by an employee who assumed I did not know Spanish. The rooms were tiny, the bathroom was tiny, there is no vent in the bathroom and the bathroom door did not close all the way. We did not get any drink service on the beach. One woman approached us but when we needed her, she was nowhere to be found. We were on the beach during the majority of our days which makes it odd that we did not come across at least one other sever on the beach. The food was overpriced (at the places we went) and the quality was mediocre. Being that this was not all inclusive you would think the food would be delicious on the resort to promote people spending money there. Some bartenders were wonderful, but some did not even smile. Also, during check out I was asked how my stay was and I said, "meh not good." Nothing else was discussed. No follow up question(s), nothing. I wondered why bother to ask me and do absolutely nothing to learn why or what happened. If anything, it makes it worse that it was asked and not addressed in any way. Overall, extremely unimpressed with the terrible service and direct spiteful behavior from the staff.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Worst service I have experienced.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 1 week ago
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Rosetta B wrote a review 3 Mar
6 contributions2 helpful votes
+1
The price of an expensive hotel but worn out property. Front staff was not helpful. Paint had peeled off door and damaged bathroom door. To name a few. Beach club had broken umbrellas and old chairs. Cushions on restaurant chairs were stained and dirty.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Pool and beach loud and overcrowded.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 1 week ago
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Shirley M wrote a review 3 Mar
1 contribution
I went to the Fairmont to spend the day at the pool with my family. I want to mention a couple of employees from the Fairmont family. My family was greeted by Yvonne Ramos, who welcomed us to this spectacular hotel, she took us to get our towels & showed us where we would be staying for the whole day (Lux 3) she answered all of our questions & was really great, thank you for everything. To our waiters Yenmari & José R. for an excellent service, they recommended everything to us & they both were very attentive to us, great people overall. To Maria and Ewil for the time they took to greet us to the Hotel & even took the time to share the accommodations of the pool area. Thank you. To Wilfredo for guiding us, greeting us & even helping us. To the security guard Bayron that came to fix the lock in our Lux 3 so we could safely put our values so we could enjoy our time at the pool without worries, thank you. And lastly we ended our day dinning at the Bayan Bar & our waitress was Laura Perez who was very professional & very attentive us, everything was delicious, thank yoy.
Read more
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Yvonne Ramos, Guest Services / Front Office at Fairmont El San Juan Hotel
Responded 1 week ago
We very much appreciate your comments regarding your stay at the cabanas of the Fairmont El San Juan Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Isla Verde area.
PRICE RANGE
S$628 - S$1,146 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el san juan hotel isla verde, el san juan resort and casino, el san juan hotel casino, the waldorf astoria collection carolina, el san juan hotel puerto rico
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
83
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

FAIRMONT EL SAN JUAN HOTEL: UPDATED 2024 Reviews, Price Comparison and 1,638 Photos (Isla Verde, Puerto Rico) - Tripadvisor

Frequently Asked Questions about Fairmont El San Juan Hotel
Which popular attractions are close to Fairmont El San Juan Hotel?
Nearby attractions include Club Brava (0.1 km), Balneario Isla Verde (Playa el Alambique) (0.3 km), and Foxwoods El San Juan Casino (0.08 km).
What are some of the property amenities at Fairmont El San Juan Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Fairmont El San Juan Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Fairmont El San Juan Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Fairmont El San Juan Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Fairmont El San Juan Hotel?
Conveniently located restaurants include Hijole - Cocina Mexicana (Isla Verde), Entrevinos, and Alambique Beach Lounge.
Are there opportunities to exercise at Fairmont El San Juan Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Fairmont El San Juan Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont El San Juan Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Fairmont El San Juan Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Fairmont El San Juan Hotel?
Many travellers enjoy visiting La Placita de Santurce (5.6 km), Fortín de San Jerónimo del Boquerón (7.3 km), and Antiguo Acueducto Rio Piedras (7.2 km).