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El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
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2,931 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Resort & Casino, A Hilton Hotel
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Showing 2,822: English reviews
Reviewed 15 September 2015

They stay was great, more then one pool and beach access! The room was clean, the beds were comfy. Great mix for tourist, fun nightclub, live music, and great bars. Near restaurants and local activities.

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Helpful?
Thank GinaLuciaa
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you so much for taking the time to share your feedback and happy to hear you enjoyed our renown, vibrant night life; featuring entertainment 7 nights a week including Jazz, Guitar, Tropical, and Salsa and much more. It was a pleasure having you as our guest. We look forward to welcoming you back! Susan.Wilkerson@hilton.com

Reviewed 15 September 2015 via mobile

Stayed here for a night prior to cruising. Very beautiful inside. Bellman waiting. Customer service was great, security in suits and very helpful. Nice casino. Restaurants vary from local, to bbq, to Japanese, Steakhouse, bakery cafe, breakfast buffet in one restaurant, plus more. Night clubs on site. The property in on the beach. Very clean pristine beach. Beaches are open...

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Helpful?
1Thank TexasTX
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you so very much for the lovely review! We are happy to hear you enjoyed all of the amazing amenities the El San Juan is renown for including our location on one of the Islands' most pristine beaches, situated in a natural cove on a 2 mile stretch of white sand along the Atlantic coastline. A 5 minute ride...

Floral Park, New York
Reviewed 15 September 2015 via mobile

The services is wonderful. The rooms are clean. At night there is plenty of dancing music and drinks. If you want a place to have fun with your friends or spouse this hotel is great. There is more then one pool with plenty of seating. There is shopping and Starbucks in the lobby.

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Helpful?
Thank OMag3
Jeff L, General Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Hello OMAG3, ....... and thank You for taking the time to post your review. When someone such as yourself, tells us that we are "hitting our mark" by providing wonderful service and impeccably clean rooms, it is really encouraging because that is , in fact, exactly what we are trying to do. all that of course, in addition to providing...

Reviewed 14 September 2015

The stay was decent overall. The restaurants in the resort and service were awesome. The room wasn't the best and the amentities weren't top notch but the service helped make up for it. If you want a nicer room and overall cleanliness I would stay at the Ritz. The service by the pool was fantastic. Jessie and the guys helping...

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Helpful?
Thank Michael M
Reviewed 14 September 2015

The hotel was a disappointment for me, however the pool area was wonderful. If you're ever in this hotel and want outstanding pool service ask for Jessi Quinones, his work ethics are fantastic, he is pleasant, accommodating and extremely helpful! I give Mr Quinones 5 stars.

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Helpful?
1Thank Luzamaro
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for review, and I am very sorry your were disappointed with your stay. Please feel free to contact me directly in every effort to understand where we fell short on meeting your expectations. Thank you for recognizing Jesse at the pool area, I will share your comments with him. Kind regards Susan.wilkerson@hilton.com

Green Bay, Wisconsin
Reviewed 13 September 2015 via mobile

We stayed at El San Juan Resort our first day in Puerto Rico after we had flown in from the Midwest. It was an excellent way to have a down afternoon so we could relax and rest up from the long morning flight and before we headed across the island to Rincon. The resort is beautiful. We were very happy...

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Helpful?
Thank Curbhopper
Jeff L, General Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Hello Curbhopper, We are very glad that you liked our resort so much and that you gave us high marks as a GREAT place to stay for couples and couples with older kids. I can only guess that you enjoyed us not only for the upscale feel of our place as you mentioned but also for the great service, entertainment...

brooklyn,ny
Reviewed 13 September 2015

my wife and I always have a great time at this hotel, if your looking for piece and quiet this may not be the hotel for you. although you can relax and enjoy a drink by the quiet pool there's a party going on just a few feet away. nice swim up bar with a DJ on the weekends make...

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Helpful?
Thank Russell J
Jeff L, General Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Hello Russell J, ...... and thanks for staying at and reviewing the El San Juan Hotel. We are absolutely thrilled to be " your favorite place to stay " in Puerto Rico. And very true, although there are plenty of secluded places to discover on our over 12 acre grounds for more serene enjoyment, we don't really specialize in "Quiet"....

West Orange, New Jersey
Reviewed 12 September 2015 via mobile

Husband and I went for after dinner drinks and a little gambling on a Saturday night. We heard it was lively but that's putting it mildly. Multiple bars, people everywhere, live music, dancing, and a happening casino - all in the lobby! Great people watching. We didn't stay in the hotel - we like a little more quiet on vacation....

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Helpful?
Thank CD42013
Jeff L, General Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Dear CD 402013, Thanks so much for posting your review, Positive feedback such as yours, particularly about our signature Lobby Entertainment program provides us with validation that we are doing the right things and pleasing our guests both internal and external, at every point of contact. Providing our customers with top notch entertainment , cocktails , food and Ambience is...

Coconut Creek, Florida
Reviewed 11 September 2015

Yoel Torres Concierge ! Best service at any hotel I been to. Went to the max to help my stay and booking dinners .Really new the best of choice of the area .Luis at the Bar was a joy .Looked forward to cocktail hour .He was so kind and friendly to everyone!

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Helpful?
1Thank Arlene1201
Jeff L, General Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Hi Arlene, ..... And thanks for the great review. You really help us reinforce positive behavior when you mention employees by name, such as Yoel at the concierge desk. We are under new ownership and management and are stressing the need to improve in many ways especially through impeccable cleanliness and great service. Since we recognize that our guest room...

Suwanee, United States
Reviewed 11 September 2015

I always stay here every year in September over labor day. Everything you need as a hotel guest is in this hotel. I am 24 years old and it has a great night life and bar scene but it's also a place where my parents enjoy to stay.

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Helpful?
Thank Shannel O
Jeff L, General Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Hi Shannel O, ..... and Thank You so much for the outstanding review. We are under new ownership as well as management and when someone such as yourself, recognizes the quality and value of our resort for it's top notch and unique entertainment program which we have been focusing on, it really is satisfying to hear. I too came to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $447 - $601 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Travelocity, Expedia, Orbitz and Hotels.com so you can book your El San Juan Resort & Casino, A Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
Hotel Style:
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Resort & Casino, A Hilton Hotel staff and other travellers.
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Questions? Get answers from El San Juan Resort & Casino, A Hilton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Above all amediaties, very secure and 5 star rating.”
 of 5 bubbles leow203, 2 Nov 2016 | Read review
“I just always suggest asking for upgrades at check-in. What's the worst people can say no”
 of 5 bubbles mariehotel, 12 Aug 2016 | Read review
“ask for one of the newly remodeled ones or the bungalows. The ones pictured on their website are the remodeled ones.”
 of 5 bubbles AaronC1977, 26 Jul 2016 | Read review
“Just don't choose a room near the nightclub.”
 of 5 bubbles LilaDiana, 14 Jul 2016 | Read review
“Right now most of the better rooms are under construction but its their low season.”
 of 5 bubbles SusanCFeldman, 13 Jul 2016 | Read review
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