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El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
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2,931 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Resort & Casino, A Hilton Hotel
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Showing 2,822: English reviews
New York
Reviewed 22 July 2015

We were provided with a gift certificate because of a situation in a previous visit. We were unable to use the gift to stay at the hotel in our recent visit because the hotel was booked. However, the Front Office Manager Susan Wilkerson, gave us day passes to use their facilities. At night we were escorted into the nightclub by...

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Helpful?
5Thank BBTraveler9
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review and it was My Pleasure to be able to assist and Make it Right for you on your very special occasion. I look forward to welcoming you back very soon! All the Best Susan.wilkerson@hilton.com

San Francisco, United States
Reviewed 22 July 2015

I've been to resorts in Puerto Vallarta with better attention to detail than this place. Checking in took 30+mins, I stood in line that long just to check in. The bathroom in my hotel room had hairs all around the floor. I can't comment on the pool/tub since I didn't not use them Service at the Breakfast buffet was shameful,...

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Helpful?
Thank Raymond C
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry for the disappointing service that you received; I will make sure to address these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback helps us to improve. We hope you will stay with us again the next time...

Cleveland, United States
Reviewed 21 July 2015

Stayed on Hilton points and had an excellent room on the ocean. Room was large and had a nice balcony with a longe chair for two and a table and chairs. Pools were great and beach was nice. We felt safe at all times and there were hotel staff at each entrance/exit to make sure those that did not belong...

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2Thank Scott K. P
Chicago, Illinois
Reviewed 21 July 2015 via mobile

This was my first time visiting PR, and I have to say, this hotel was the place to be. Everyone working here has been so incredibly nice and helpful. The hotel is beautiful, and a lot of fun! If you are looking for a nice quiet place to stare at your significant other. .. this is not the place for...

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Thank JoJoRaabe
West Palm Beach, Florida
Reviewed 19 July 2015 via mobile

The wife and I have stayed on this property 3 times prior to this trip and have always returned. We love the hotel but this time there was a lot of issues and problems. The casino was cut by 3/4 size. The rooms were not up to par as before and the hotel is falling off. The general atmosphere of...

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1Thank Robmcginley
New Jersey
Reviewed 18 July 2015

What do you expect of a Hilton group hotel on top of an exquisite place. A perfect holiday experience all the way from check In to Check Out. We read several reviews before booking our rooms for 4th July weekend. However the whole expectation came crashing down from the moment we checked In. Getting the room was easy & quick....

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6Thank saurabh05j
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

First of all, thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that the noise was an issue during your stay; while we do have additional security and overnight managers available during high traffic periods - we regret...

Monson, Massachusetts
Reviewed 17 July 2015

This was a first class hotel and the staff was fabulous. We had a garden lanai room that was fantastic and very roomy. The facility was clean and the concierge service was the best! The grounds and beach are just stunning.

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2Thank Leona B
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review! and it was great to hear you hen an amazing stay! We look forward to welcoming you back in the very near future. Susan.wilkerson@hilton.com

Richmond, United States
Reviewed 17 July 2015

Staff was very friendly and overall we had a GREAT time however I have the following concerns: Upon Check in- the wait time took quit a long time. I also asked if breakfast was included in my package and was told "yes"- upon check out, I was billed for breakfast for my guest and said that the corporate account only...

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Helpful?
Thank Tasia R
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for taking the time to share your review and experience with us, we appreciate all of our guest feedback! We look forward to the opportunity in being of service ! Best Regards Susan.wilkerson@hilton.com

Queen Creek, Arizona
Reviewed 17 July 2015

This a first rate hotel. When we arrived around 1pm Mara at the front desk checked us in right away. First impressions are everything she was great. Our room was kept spotless by Olga. The Hilton staff really make a difference. The location is great. We could easily take the bus to Old San Juan. The stop is one block...

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3Thank marie5862
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review! your comments were very complementary to our service and staff and we appreciate you taking the time to share this with us, When your travel should bring you back to the island, please contact me directly as it would be my pleasure to personally welcome you back! Thank you again.. Susan.wilkerson@hilton.com

new york
Reviewed 17 July 2015

My room 319 was very roomy. The beds were so comfortable, I fell asleep immediately. The lobby is impressive. There is a DJ and salsa band which plays in the lobby every night. There is also a Dancing Club. Both guests and visitors participate. I ate in the cafe and the food was good (burgers, breakfast, sandwiches). They have specials...

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Helpful?
Thank educationrus
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for posting this review, it was a pleasure to have been of service and we look forward to your return visit! Saludos! Susan.wilkrson@hilton.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $447 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Travelocity, Orbitz and Hotels.com so you can book your El San Juan Resort & Casino, A Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
Hotel Style:
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Resort & Casino, A Hilton Hotel staff and other travellers.
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Questions? Get answers from El San Juan Resort & Casino, A Hilton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Above all amediaties, very secure and 5 star rating.”
 of 5 bubbles leow203, 2 Nov 2016 | Read review
“I just always suggest asking for upgrades at check-in. What's the worst people can say no”
 of 5 bubbles mariehotel, 12 Aug 2016 | Read review
“ask for one of the newly remodeled ones or the bungalows. The ones pictured on their website are the remodeled ones.”
 of 5 bubbles AaronC1977, 26 Jul 2016 | Read review
“Just don't choose a room near the nightclub.”
 of 5 bubbles LilaDiana, 14 Jul 2016 | Read review
“Right now most of the better rooms are under construction but its their low season.”
 of 5 bubbles SusanCFeldman, 13 Jul 2016 | Read review
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