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El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
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2,931 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Resort & Casino, A Hilton Hotel
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Showing 2,822: English reviews
A TripAdvisor Member
Reviewed 12 April 2015 via mobile

My family (couple and two teens) loved the pool area and hotel. At the El San Juan. Lobby is beautiful with old carved wood ceilings and various lounging areas. Multiple pools with separate shallow area for young children, and plenty of lounge chairs and cabanas, even on a Saturday. Main pool is an amusing scene with drunk college spring breakers... More 

Helpful?
Thank A TripAdvisor Member
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review! There are many hotels/resorts in the San Juan area, and we thank you for selecting the El San Juan for your getaway. Your review was very complimentary of our service and facility, and I thank you for that. I am glad the the location, and the resorts amenities were to your liking, and you were... More 

Tinton Falls, United States
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 April 2015

other than the restaurants the hotel is great, one would be better off to eat meals outside of the hotel. Breakfast is not bad, steak place is good sometimes and terrible next time, Italian is very average, rooftop hamburger and rib place gets a rating of 3 out of 10. its ok if you like poor service, a long wait,... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Stanley S
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review, I appreciate your time and we will address the issues mentioned with our Food and Beverage team for their attention. I look forward to the opportunity in being of service in the near future.. Susan.wilkerson@hilton.com More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 April 2015

San Juan people are super friendly, helpful and great for recommendations. The hotel lobby of the El San Juan is charming and a great place to spend any night of the weekend. Activities,music, dancing and spectacular drinks. Visit Mildred and Jimmy at the Center Bar in Lobby - the were the best and made out trip! We were grateful and... More 

Helpful?
1 Thank ssudek
Stamford, United States
1 review
Reviewed 10 April 2015

I am a college senior who went on spring break with my 3 girl friends. The amenities of the hotel were amazing and the view was gorgeous. We had an amazing time and eat at 4 of the 5 eateries. The food was amazing, but a bit pricy. The table service at Yamoto, the Japanese Restaurant, was terrible and the... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Alexandria R
New York City, New York
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 April 2015

Just got back from there for my wife's birthday, It's a beautiful place with a great location where one of the best beaches in PR are. The staff,EXCEPT from 2 persons, Senora Mara in the front desk, and Edwin with the ballet parking, are stupidly rude. The bars outside in the pool area close at 5PM as well as the... More 

Helpful?
Thank Edwin R
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review, I appreciate your honest and candid feedback regarding your recent stay, all of our guest feedback is very important to us. I was happy to hear Mara at the front desk was able to assist you, taking into account the Easter holiday week and the high occupancy. I thank you again Susan.Wilkerson@hilton.com More 

San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 April 2015

The missing receptions at check-in were the first sign of trouble....then came the TV reception that reminded me of the "rabbit ear" days (terrible reception), and the two calls I had to make to finally get someone to visit the room to tell me "trouble must be downstairs". Ok, I don't need all the news channels just before bed... Then... More 

Helpful?
1 Thank Hector S
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton. We have reported your showerhead and bathroom light concerns to our maintenance team so we can make it right. We’ve addressed the issues with the TV amenities to ensure a comfortable experience. Should you return to San Juan, we would... More 

Woodstock, New York
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 April 2015

We went to the El San Juan to visit the casino. The lobby is huge and immediately displays extreme bad taste in decor and loud music. The casino was crowded with cruise ship type elders just waiting to be separated from their money. I played some craps at an otherwise empty table ($10 minimum) until one of dealers started pressuring... More 

Helpful?
2 Thank Talvadya1008
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your travels... More 

Lynnfield, Massachusetts, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 April 2015

two weeks ago my husband and I went to San Juan for a long weekend. We stayed at the El San Juan and were very pleased. The hotel was stately and very comfortable. The bar area was inviting and the central location made it perfect for people watching. There was entertainment every evening. All the people were friendly and very... More 

Helpful?
Thank Karen B
New Mexico
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 April 2015

My first trip to San Juan, Puerto Rico...a wonderful holiday. El San Juan might be an older hotel, but very well maintained. The rooms are clean, the pools sparkling, the food delicious. Make sure you make the breakfast buffet. Right on the beach, perfect for a morning run. Water sports, sunbathing, cocktails by the pool or waters edge. My room... More 

Helpful?
Thank rdrnr1
Charlotte
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 April 2015 via mobile

My husband and I stayed here for 4 days and loved our time in Puerto Rico. Our primary goal was to find sunshine, sand, and a cold beverage which this property delivered. Our room was average but we weren't there to spend time in the room so no problem for us. The hotel has great restaurants, large pools, and a... More 

Helpful?
Thank LKNchic

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $455 - $602 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Travelocity, Expedia, Hotels.com and Orbitz so you can book your El San Juan Resort & Casino, A Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
Hotel Style:
#4 Spa Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Resort & Casino, A Hilton Hotel staff and other travellers.
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Questions? Get answers from El San Juan Resort & Casino, A Hilton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Above all amediaties, very secure and 5 star rating.”
 of 5 bubbles leow203, 2 Nov 2016 | Read review
“I just always suggest asking for upgrades at check-in. What's the worst people can say no”
 of 5 bubbles mariehotel, 12 Aug 2016 | Read review
“ask for one of the newly remodeled ones or the bungalows. The ones pictured on their website are the remodeled ones.”
 of 5 bubbles AaronC1977, 26 Jul 2016 | Read review
“Just don't choose a room near the nightclub.”
 of 5 bubbles LilaDiana, 14 Jul 2016 | Read review
“Right now most of the better rooms are under construction but its their low season.”
 of 5 bubbles SusanCFeldman, 13 Jul 2016 | Read review
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