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El San Juan Hotel, Curio Collection by Hilton

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El San Juan Hotel, Curio Collection by Hilton
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2,969 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Hotel, Curio Collection by Hilton
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Showing 2,860: English reviews
Matawan, United States
Reviewed 17 April 2015

The hotel is located on the beach and all water sports are available from outside companies right on the beach in front of the hotel. The pools are the main attraction at this hotel, but they are under-staffed. The rooms are a decent size, but the sliding bathroom doors do not fully close and they squeak. The food at the...

Review collected in partnership with Hilton Hotels & Resorts
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2Thank Abdolreza L
Grand Ledge, Michigan, United States
Reviewed 17 April 2015

First the good: Customer service at the front desk was awesome. A few weeks prior to our trip, I had called to request a pool view room. When we got to the hotel, they had us booked in a "city view" room. When I challenged it, the front desk agent went to work and re-booked us in one of the...

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Thank Eric D
New York City, New York
Reviewed 16 April 2015

This must have been a very chic hotel in its day. I agree with the other reviews that it needs some updating. We arrived on a late flight and was checked in immediately. Service with a smile. We were given the eighth floor of the tower and when we opened the door the smell of musty air hit us in...

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2Thank nativenyer514
New York City, New York
Reviewed 15 April 2015

This hotel is large, impersonal and tired. Traveling as a multigenerational group, we all felt the same way. The rooms, while generous in size are in desperate need of refurbishing. When we arrived we had to search for a bellman to help us transport our bags from the taxi into the hotel. Our room was not ready, but we were...

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Thank S D
Pembroke Pines, United States
Reviewed 14 April 2015

I could not have been more disappointed with this hotel and the service I was afforded. I expect a great deal more from Hilton and from this hotel; this hotel will never again get my business or recommendation. I will certainly share this experience with my business associates and friend, and with travel sites rating hotels. I can only hope...

Review collected in partnership with Hilton Hotels & Resorts
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3Thank Hector S
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry for the disappointing service that you received; I will make sure to address these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback helps us to improve. We hope you will stay with us again the next time...

Fort Lauderdale, Florida
Reviewed 14 April 2015

This was my first trip back here in 5yrs , and sadly this hotel has declined greatly. The rooms are smaller with less amenities, the prices are higher and most disappointing is the service. We needed basic services from the concierge including access to a notary, and got nothing but shrugs and bad information. We asked some of the nicer...

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2Thank Longton1
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. Thank you, Susan.wilkerson@hilton.com

Reviewed 14 April 2015

So our trip was not perfect; however, I realize that things sometimes don't go as planned. So to me it really matters how a hotel deals with things. We booked a tower room for a group trip with friends (they were staying next door at IHG which I will come back to later). The room was very nice with a...

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Thank Renee I
CLT
Reviewed 13 April 2015

Enjoyed a points stay here in April. Consistently friendly staff. Grounds, lobby, entertainment, and casino were nice. Tower rooms are in need of repairs and not consistent with the quality of the lobby/grounds, but were still clean and comfortable. Other sections have been remodeled and are very nice. Food/drinks on the grounds are quite pricey, but there are many alternatives...

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Thank MCCLT
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with the condition of your guest room. We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests. I am...

A TripAdvisor Member
Level Contributor
9 reviews
4 helpful votes
Reviewed 12 April 2015 via mobile

My family (couple and two teens) loved the pool area and hotel. At the El San Juan. Lobby is beautiful with old carved wood ceilings and various lounging areas. Multiple pools with separate shallow area for young children, and plenty of lounge chairs and cabanas, even on a Saturday. Main pool is an amusing scene with drunk college spring breakers...

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susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review! There are many hotels/resorts in the San Juan area, and we thank you for selecting the El San Juan for your getaway. Your review was very complimentary of our service and facility, and I thank you for that. I am glad the the location, and the resorts amenities were to your liking, and you were...

Tinton Falls, United States
Reviewed 11 April 2015

other than the restaurants the hotel is great, one would be better off to eat meals outside of the hotel. Breakfast is not bad, steak place is good sometimes and terrible next time, Italian is very average, rooftop hamburger and rib place gets a rating of 3 out of 10. its ok if you like poor service, a long wait,...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Stanley S
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review, I appreciate your time and we will address the issues mentioned with our Food and Beverage team for their attention. I look forward to the opportunity in being of service in the near future.. Susan.wilkerson@hilton.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Casino and Gambling
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $432 - $841 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia and Orbitz so you can book your El San Juan Hotel, Curio Collection by Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
Hotel Style:
#4 Spa Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Hotel, Curio Collection by Hilton staff and other travellers.
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Questions? Get answers from El San Juan Hotel, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Main tower rooms with views of the ocean are wonderful. Suites near the beach are amazing!”
 of 5 bubbles TheEsteemedDoctorT, 25 Feb 2017 | Read review
“If you are interested in the ocean view the best vantage is in odd-numbered rooms.”
 of 5 bubbles DennisSchaal, 25 Feb 2017 | Read review
“Ocean view is a must, but i did not see the other ones”
 of 5 bubbles Pizzera, 24 Feb 2017 | Read review
“The hotel is very quiet in the morning, daytime, but explodes at night.”
 of 5 bubbles michellegI2225AM, 22 Feb 2017 | Read review
“the top two floors are still being worked on as of 2-22”
 of 5 bubbles Cson76, 22 Feb 2017 | Read review
5 of 5