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San Juan Water & Beach Club Hotel

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1,264 Reviews from our TripAdvisor Community

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Showing 1,217: English reviews
Los Angeles, California
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed yesterday NEW

SJWBC offers fantastic hospitality, combined with a superb location. They remembered us from past stays and offered us a complimentary room upgrade, which is a very nice touch. It's great to be so close to the airport, oceanfront on a beautiful beach and near to some of the best experiences of the island. We didn't rent a car and didn't... More 

Helpful?
Thank Eleuterio99
Manchester, New Hampshire
Level Contributor
149 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 3 days ago NEW

SJWBC is a club in the sense that you either get it or you don't. The staff is fantastic - standouts were May, who takes care of you at breakfast and Leonardo, who takes care of you at the beach. Zest, the gourmet restaurant in the hotel, offers superb small plate dining for a splurge. The concierge was very helpful... More 

Helpful?
Thank Bill S
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

I am so glad you “get it”. Unique décor, great service and fabulous location all rolled-up in one! Please let me know when you are returning so we can make sure you receive the VIP welcome back! Warmest regards, Virna More 

New York City, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW

A mixed bag ... that's what you get with this hotel. Pros: Perfectly situated steps from the beach. Personnel extremely friendly and helpful. Nice room ..... nothing extravagant at all. Cons: Over priced hotel restaurant. The room was littered with sand (remember, steps from the beach). Nickle and dime surcharges are a bit of a pain ($2.50 for a bottle... More 

Helpful?
1 Thank Michael R
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you for your review. We listen to our guests’ feedback and use them as tools to learn and grow. We certainly hope for our guests to have far stay. We appreciate your comments and will surely use them to make sure we are always improving our hotel and service. We are happy to hear your had a "Superb experience.... More 

Level Contributor
9 reviews
Reviewed 1 week ago

SERVICE AND STAFF - 100% All of the staff was wonderful!! Everyone always greeted us with a smile. We felt very welcome. LOCATION - 100% Right on the ocean with a beautiful beach HOTEL - 90% Hotel is very pretty and very inviting. There is no sound proofing though and we were woken up numerous times during the night with... More 

Helpful?
Thank Kim H
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you for this review. We only have one goal and it is always making our guests feel at home and leaving us with a great experience. We appreciate your comments and will surely use them to make sure we are always improving our property and service. All the best, Virna More 

New York City, New York
1 review
Reviewed 1 week ago

This is a great hotel for a couple of nights after cruising. Near a great beach and quiet! I love hidden gems like these. Helps that they an awesome restaurant and rooftop pool too! We stayed for a couple of nights after a cruise and it's perfect to decompress.

Review collected in partnership with this hotel

Helpful?
Thank Alexander Y
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you! "A Hidden Gem" fits us perfectly. We appreciate your kind words and we hope to welcome you back real soon! Warmest regards, Virna More 

San Francisco, California
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago via mobile

For months we looked forward to our stay here. We love ocean-front boutique hotels. Is this property highly rated because if its proximity to the beach? Is it because it photographs nicely? It is NOT highly rated because of the rooms. The theme is water. In the lobby, which is thoroughly lovely, it works. And then there are the rooms.... More 

Helpful?
Thank Scott S
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Thank you for the informative feedback. The concerns that you've detailed for us have been addressed and we will certainly make improvements based on your experience. I apologize for the service lapses throughout your stay, although uncharacteristic, when these things do occur, WBC management prides itself on follow through and recovery of any given guest's experience should it be necessary.... More 

Oakland, California
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago via mobile

There is still time but so far I think it would take a lot to change my mind and ever come back here. Common areas and elevators not air conditioned. It looks old and in disrepair. Room size and storage is inadequate. Bed very soft. Views are great.

Helpful?
Thank clboak
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Boutique hotels offer a particular feel & vibe that are not always to everyone likes; we understand that. Our guests are always our main priority and the sense of urgency and service is what we strive for. If you wish to discuss the matter further; I remain at your service. All the best, Virna More 

Culebra, Puerto Rico
1 review
Reviewed 2 weeks ago

Dog friendly to the nines! Gave us towels to dry her off after the rain on the rooftop bar and restaurant! Very Art Deco, blue neon, waterfalls in the elevators! We have stayed here for three years in a row on our way to Culebra. All our friends stay here now. The restaurant has some great fusion food, don't miss... More 

Helpful?
Thank chap35
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Hola Chap35, our furry friends always deserve the same VIP welcome as their owners. Thank you so much for the five stars; we truly appreciate it. We hope to welcome you and your furry friend real soon. Warmest regards, Virna More 

Los Angeles, California
1 review
Reviewed 2 weeks ago

This hotel coupled with their amazing staff was by far one of best experiences that my family and I ever encountered. I would totally recommend The San Juan Water and Beach club to anyone. I thank you...

Review collected in partnership with this hotel

Helpful?
Thank shairionp
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Hola Shairionp, sounds like you experienced a perfect stay! We are very happy to hear that your experience was the best by far. Thank you for the great review and we hope to welcome you back real soon. Warmest regards, Virna More 

Clarksville
2 reviews
Reviewed 2 weeks ago via mobile

Beautiful beach and the sand is the softest ever. Make sure you take a trip on the Sea Screamer while your there to see the dolphins 😊 Down the road is the aquatic center where "Winter" is from the movie

Helpful?
Thank babylove5
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review

Fun...Fun...Fun...that's what a vacation is all about! We are happy to hear you enjoyed your stay and we hope to welcome you back soon. Warmest regards, Virna More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Beachfront
  • Pool
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Located on the exclusive corner of famous Isla Verde beach, The San Juan Water and Beach Club Hotel is the ultimate playground for grownups and the local Mecca of hip, with music designed by international DJs, lively parties and celebrity stopovers. The perfect combination of comfort and luxury, 80 guest rooms including stunning suites feature ocean front views, partial ocean views, and city views. Renowned as the hot spot for local residents and tourists, Mist offers comfortable seating areas for rooftop relaxation, swimming pool, signature cocktails and a decadent Island-Italian-Spanish-fusion menu featuring Socializers—small plates you can share—prepared with fresh, locally grown ingredients. The new restaurant Zest on the ground floor welcomes guests with a unique subaquatic atmosphere and a modern experiential cuisine menu featuring sustainability-sourced ingredients, each dish infused with a unique scent meant to stimulate every sense. Also known as the Water Club, The San Juan Water and Beach Club Hotel is located in the city’s stylish Isla Verde, five minutes from Luis Muñoz Marin International Airport, and just 15 minutes away from the cruise docks, business district and the famous Old San Juan. For business travelers and small groups they offer an intimate venue for up to 120 guests reception style, an elegant boardroom, an ocean front business center, and a 24-hour front desk service. In addition, the San Juan Water and Beach Club Hotel boasts some of San Juan’s most beautiful beachfront and newest dining options. The Water Club was recently voted #4 on TripAdvisor’s Top 25 Trendiest Hotels in the Caribbean. It was also the recipient of the prestigious 2012 Certificate of Excellence award. The hotel is the latest addition to Dallas-based Aimbridge Hospitality’s growing resort division. ... more   less 

Additional Information about San Juan Water & Beach Club Hotel

Address: 2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $242 - $605 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Juan Water & Beach Club Hotel 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
San Juan Water And Beach Club Hotel
San Juan Water Beach Hotel
Hotel Style:
#1 Luxury Hotel in Isla Verde
#1 On the Beach Hotel in Isla Verde
#2 Business Hotel in Isla Verde
#2 Romantic Hotel in Isla Verde
#2 Family Hotel in Isla Verde
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book an ocean-front room on a high floor”
  • #803
 of 5 bubbles putluck, 1 Dec 2016 | Read review
“Do not pay $15 for valet parking. On street parking is available (Read signs) and municipal parking is a couple blocks away ($4.00).”
 of 5 bubbles michaelrS4401XX, 28 Nov 2016 | Read review
“Pay the extra for the ocean front otherwise you are looking at the ghetto. Ice machines on odd numbers floors are very noisy.”
 of 5 bubbles L3218AKkimh, 23 Nov 2016 | Read review
“Their lighting is unique - like soft blue ambiance lighting. Their restaurant is called MIST and it's appropriate to their decor. ”
 of 5 bubbles lanningb2016, 9 Nov 2016 | Read review
“Be careful in bathrooms. They need to install safety items as stated in my review.”
 of 5 bubbles Lewesley, 3 Nov 2016 | Read review
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