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Verdanza Hotel

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1,411 Reviews from our TripAdvisor Community

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Showing 1,171: English reviews
Nashville Tennessee
Reviewed 3 days ago NEW

You wouldn't think the hotel was nice looking from the outside but when I walked in it was amazing. Rooms are spacious and update. Hotel in walking distance to the beach and restaurants. I would recommend this hotel to anyone who staying in Puerto Rico.

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Helpful?
Thank violet_hamilton1
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

violet_hamilton1, thank you for your recommendation. We look forward to welcoming you back next time your travels bring you to San Juan. Best,

HOTEL’S FAVOURITE REVIEW
Reviewed 30 August 2016 via mobile

Went there with my families for a weekend get away, it was great. Nice staff, great swimming pool, kids area next to the pool. Restaurants have just about anything. Just steps away from the beach with white sand and plenty of sun. Also lots of places to go nearby. Totally recomend this place.

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Helpful?
1Thank Marco C
About Hotel's Favourite Review
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Marco C, thank you for your recommendation. It's great to know you and relatives had a wonderful time at Verdanza. Hope to see you again soon! Best,

Reviewed 6 days ago NEWvia mobile

Had heard and read great reviews but it did not live up to my expectations at all. Went for one night only and we were more than ready to check out. Check in was slow and we booked a king room but got a double full beds room for my husband and I. We stayed to attend an event and...

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Helpful?
Thank paonicole
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Paonicole, I am genuinely sorry to learn that you were disappointed. Nevertheless, it is important that you note that having booked your room through an online travel agent, it specifies that rooms are not guaranteed; we are more than happy to accommodate your wishes, but entirely subject to availability - which was not the case this past weekend, when the...

New Milford, Connecticut
Reviewed 1 week ago

It was an excellent experience, hotel location is great having everything so close. Service in front desk and restaurant was very good. Special mention to Dwight at the restaurant who went out of his way to make us feel at home. The only advice I have for the front desk people is that they should know which churches are close...

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Helpful?
Thank Emilio O
Brooklyn
Reviewed 1 week ago

I travel to Puerto Rico several times a year and every time I come, I stay at the Verdanza! The people, the location and the hospitality are always excellent! It's close to restaurants, airport and the beach!

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Helpful?
Thank Angela W
Haines City
Reviewed 1 week ago

I like the Hotel, because every time I go to PR is my first choice. This was my 5th time with them. The only thing I didn't like this time was the water in the shower. Hot water took to long to flow, and did'n last until I was done. Also, my room lock battery needs to be replaced, and...

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Helpful?
Thank Marian F
San Jose, California
Reviewed 1 week ago

Bed bugs bit my 16 year old daughter on both of her legs and this was just one overnight stay. Imagine if we stayed longer! Bed and pillows were also lumpy and uncomfortable! We also had to wait for more than 2 hours to check in and wait for our room to be ready. Sorry to say but I wouldn't...

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Helpful?
Thank catravlr
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

catravlr, we take health and hygiene very seriously at Verdanza Hotel. At the first indication of a possible bed bug presence, the guestroom is placed out of order and inspected by an independent pest control company which then certifies its findings. Had you reported this incident, that is the protocol we would have implemented immediately. Although you did not, please...

San Juan, Puerto Rico
Reviewed 1 week ago

Good service and a really friendly staff. At the beginning of my vacation in Nov i select this hotels by our credential and recommendation and i was exiting with the service and the staff. Definitely im going back next year ! And i spect really god offers for my next time !

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Helpful?
Thank Antonio T
Ponce, Puerto Rico
Reviewed 1 week ago

Friendly personnel, clean room, clean bathroom. Near from condado, old san juan, convention center. Quiet place , great for sleep and rest. The tapas and wine place was good. The only problem was the safety box, it was not work. Bu the personnel offer me options.

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Helpful?
Thank JulioECP
Sedona, Arizona
Reviewed 2 weeks ago via mobile

One night stay on our way to BVI. Nice clean rooms, excellent front desk staff & good price. The only challenges are the small front desk itself & their staff is not equipped for more than a few guests and a group of 50 were checking in at the same time. (I think this hotel attracts large groups) Also there...

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Helpful?
Thank Arloredrock
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Arloredrock, thank you for sharing your experience. Indeed we had some technical difficulties with the elevators which were fortunately repaired promptly; please accept our apologies for any inconvenience. Looking forward to welcome you back to impress you even more favorably next time your travels bring you to the Caribbean. Best,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Warm smiles lead the way at the relaxed, urban-inspired Verdanza Hotel,a member of Preferred Hotels & Resorts Lifestyle Collection. Steps from Isla Verde beach; near restaurants, clubs, casinos. Air-conditioned rooms offer pillow menu, iPod(R) docking station, LCD TV, organic bath products, 2-line phone, safe, fridge, iron/board, hairdryer. Facilities: pool area with whirlpool and SprayPark, three restaurants, cafe. Services: complimentary bike-taxi transfers to beach, Tour Desk, Dollar Rent-A-Car. Location places guests minutes from convention center, historical city, cruise piers, marinas, shopping, attractions, international airport. ... more   less 

Additional Information about Verdanza Hotel

Address: 8020 Tartak Street, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $176 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Verdanza Hotel 3.5*
Number of rooms: 222
Reservation Options:
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Also Known As:
San Juan Holiday Inn
Holiday Inn Carolina
Carolina Holiday Inn
Hotel Style:
#6 On the Beach Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#7 Romantic Hotel in Isla Verde
#7 Business Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Verdanza Hotel staff and other travellers.
37 questions
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Questions? Get answers from Verdanza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room was in good shape my only complaint will be that in the mornings the sun will get into the bed by the side of the of the curtain, maybe taping that corner will avoid the sun comming into the bed. ”
 of 5 bubbles emilioo386, 1 Dec 2016 | Read review
“There's no microwave in the room”
 of 5 bubbles 922trishal, 10 Nov 2016 | Read review
“ask for swimming pool view or parking view so you can watch air craft landing and take off , and also clear sky to see rain”
 of 5 bubbles YassineS, 29 Oct 2016 | Read review
“All rooms are excellent and very well appointees and quiet.”
 of 5 bubbles patriciatT506NM, 1 Oct 2016 | Read review
“We had the king room with pool view, 3rd floor. Nice view, yet no elevators to the 3rd floor.”
 of 5 bubbles Garibaldo00, 27 Aug 2016 | Read review
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