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Verdanza Hotel

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Verdanza Hotel
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1,472 Reviews from our TripAdvisor Community

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Showing 1,220: English reviews
Reviewed 29 January 2016 via mobile

This hotel is located a block away from the beach which is perfect. There are also many supermarkets (including Walgreens) nearby. The rooms are average and small (bathroom is tiny). Although the rooms can be tremendously improved, I was content that I chose this establishment. This is a result of the wonderful staff. They are attentive, caring, and always there...

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Helpful?
Thank GettysburgHalo
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Fraidy G, thank you for giving us the opportunity to impress you favorably with out hospitality. I am pleased to let you know that a room refurbishment is scheduled this year and we trust we will be able to welcome you back to Verdanza Hotel wow you. Best,

Plattsburgh, New York
Reviewed 29 January 2016

This is a great hotel, reasonably priced with and excellent Host at the door (Saul), Saul is very good at his job and helped us with a wheelchair for my Daughter, holding our luggage safely in the back room, getting us a cab for all 9 of us, helping us with a cab to the mall, and just greeting us...

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Helpful?
Thank ajpatnaude
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

ajpatnaude, thank you for taking the time to tell us about your experience at Verdanza Hotel. It is a pleasure to be able to make a positive difference as you dealt with the inconvenience of being stranded due to a snowstorm. We look forward to the opportunity to welcome you back and impress you even more favorably. Best,

Saint Cloud, Minnesota
Reviewed 27 January 2016

We arrived to the Verdanza Hotel at 4:40 PM on the evening of January 24th. Because check-ins started at 3pm, we expected to walk in, grab our room keys and head to our room with all of our luggage. Upon walking in, we noticed there were a handful of people in front of us waiting to check-in as well. We...

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Helpful?
2Thank jennaraeb
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

jennaraeb, I am so sorry to learn of the inconveniences you had, which certainly do not reflect our standards and the experience we work hard to and pride in offering. I trust that took the time to address this with our team, as we have no record of you having reported any shortcomings - and the only way we can...

Atlanta, Georgia
Reviewed 27 January 2016

The Verdanza Hotel is located a short ride form the airport. The food was extraordinarily good and the hotel was spotless. I had problems with the TV and it was immediately addressed. The reason for my rating of 3 was that the hot water never realy came on. Other than that, I would have rated the hotel a five.

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Helpful?
Thank jehosaphatl
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

jehosaphatl,thank you for your candid comments; we work hard to make guests feel welcome and at home and genuinely appreciate when given the chance to correct a something to ensure your stay is comfortable and pleasant, as was the case with the tv set in your room. We are here to serve! Come back next time your business travels bring...

Bentonville, Arkansas
Reviewed 27 January 2016

Stayed at Verdanza hotel during a recent business trip to Puerto Rico. We were able to get some great group rate and hence made the decision to stay at this property. Location is right off the isla verde main tourist attraction and minutes walk from the main beach area. The hotel lobby was nice and the restaurants inside the hotel...

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Helpful?
1Thank Jae S
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Jae S, thank you for taking the time to share your comments. We pleased to know how much you enjoyed our culinary offerings, of which we are very proud. You will be happy to know that we are in the process of launching a brand new and enhanced breakfast buffet which, in addition to our current breakfast a la carte....

ADELPHI
Reviewed 27 January 2016

Quoted a lower price for room when made reservations by phone, never got confirmation e-mail. Toilet paper sucked, smoking very restrictive, internet access minimal.... Some of the desk workers were outright obnoxious. Rooms were nice, they've done major renovations, but still....

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2Thank HARY P
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

HARY P, above all, please note that our non-smoking policy is not a whim; we are a smoke-free hotel in accordance with local laws. We have designated areas for smokers, which again in accordance with the law, must be located outdoors at a certain distance to ensure it does not affect others. Further, it is clearly stated in our website...

Savannah, Georgia
Reviewed 27 January 2016

The staff of the hotel go out of their way to attend to your needs and requests. The wine bar was a great suprise and offered some of my favorite wines that aren't on very menu. The rooms were comfortable and the ocean view room was comfortable. I could have used a softer pillow but that was just my preference....

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Helpful?
Thank Gregory A
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Gregory A, really pleased to learn that you enjoyed every aspect of your stay at Verdanza Hotel; your experience encapsulates what we aim to provide. Tip: don't miss our Sunday Bodacious Brunch at Burger Bar next time you visit - it's a rocked out brunch with live music that we will sure you will love. Best,

Encinitas
Reviewed 27 January 2016

The location of the hotel was great, even though it wasn't right on the shore. The people running the place were kind and considerate, especially the door man, Saul was extremely helpful! However, my reason for the "3" is because we had a few minor problems. We were there for a wedding and the first day of our 3 day...

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Helpful?
Thank lwolf
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

lwolf, thank you for taking the time to write. Getting ready for a formal event such as a wedding can be a bit of a production! All the added luggage and preparations certainly can require a little maneuvering with more than two adults in a regular room; this is probably true as a rule. The wedding at the hotel was...

San Juan, Puerto Rico
Reviewed 27 January 2016

I would like to comment how pleased I was with the service provided to me by entire hotel staff. I wanted to express my appreciation for the superior service I received during my stay. In particular, Luz Manzano, Giovana Buono, Ismael and Michael. They were very helpful and deserve a great deal of praise for their excellent customer service. The...

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Helpful?
Thank miojeda
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Dear guest, many thanks for your kind words. Rest assured I will share them with our team, to show them how their efforts are noticed and appreciated by our visitors. We definitely look forward to welcoming you back. Best,

Kedougou, Senegal
Reviewed 26 January 2016

I stayed at the hotel because they gave us a wedding party discount, if it weren't for that I would have gone elsewhere. The proximity to the airport can't be beat (if you can run across a busy freeway you're within walking distance but beware, I heard some cabs were charging $15 to get people here!). The do not provide...

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Thank OlaPolska
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

OlaPolska, we take great pride in offering a great value with efficient, friendly service and a privileged location - and we sorry to learn this was not your experience. We certainly do not presume to be a luxury resort but we are pleased to offer comfortable, stylish accommodations. Breakfast is included depending on the offer you choose for your stay;...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Warm smiles lead the way at the relaxed, urban-inspired Verdanza Hotel,a member of Preferred Hotels & Resorts Lifestyle Collection. Steps from Isla Verde beach; near restaurants, clubs, casinos. Air-conditioned rooms offer pillow menu, iPod(R) docking station, LCD TV, organic bath products, 2-line phone, safe, fridge, iron/board, hairdryer. Facilities: pool area with whirlpool and SprayPark, three restaurants, cafe. Services: complimentary bike-taxi transfers to beach, Tour Desk, Dollar Rent-A-Car. Location places guests minutes from convention center, historical city, cruise piers, marinas, shopping, attractions, international airport. ... more   less 

Additional Information about Verdanza Hotel

Address: 8020 Tartak Street, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $177 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Verdanza Hotel 3.5*
Number of rooms: 222
Reservation Options:
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Also Known As:
San Juan Holiday Inn
Holiday Inn Carolina
Carolina Holiday Inn
Hotel Style:
#6 On the Beach Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#7 Romantic Hotel in Isla Verde
#7 Business Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Verdanza Hotel staff and other travellers.
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Questions? Get answers from Verdanza Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is no USB connection in the room”
 of 5 bubbles davidrivera2016, 16 Feb 2017 | Read review
“Rooms with a balcony are fantastic”
 of 5 bubbles earmuffs59, 4 Feb 2017 | Read review
“Ask for a room facing the pool.”
 of 5 bubbles OPHaugseth, 31 Jan 2017 | Read review
“Look for offers in Ofertones. They usually have really good offers for half of the regular price.”
 of 5 bubbles kilianise, 30 Jan 2017 | Read review
“Up to the staff, as they know which floors and rooms are more updated than others!”
 of 5 bubbles JMikeMiguel, 18 Jan 2017 | Read review
5 of 5