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Hacienda Santa Rosa, A Luxury Collection Hotel

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173 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Guatemala City, Guatemala
Reviewed 19 March 2015

The hotel is a dream! Beautiful room, neat, perfectly decorated. Excellent service, the staff is trained to assure guests comfort. Delicious food, average price. Location is about 45 minutes from Merida, by car. I highly recommend this hotel!

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1Thank EMILE D
Arturo P, Guest Relations Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Emile D, Thank you for these kind comments, I am sure it will boost our moral, and it will drive us to keep doing our best. Next time you visit the Yucatan area don´t hesitate passing by and say hello, we will be very happy to see you again in Santa Rosa or any of our four other destinations,...

San Diego, CA, USA
Reviewed 15 March 2015

We really enjoyed out stay at Hacienda Santa Rosa. Granted, it is not for everyone, but we wanted a nice hotel not far from Celestun and Uxmal. It was perfect for our needs. The hotel was on beautiful grounds, and the staff were very nice and helpful. The rooms, grounds and common areas of the hotel were all perfectly maintained...

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4Thank JoniSD
Arturo P, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Good afternoon JoniSD, First I would like to thank you for chosing The Haciendas as your home during your journey in Mexico as well as taking your time for letting us know about your stay. Reading all those kind words in your review makes us feel really glad that you felt part the Santa Rosa fmaily as well as you...

Wiltshire England
Reviewed 27 February 2015

We arrived tired after many days on the road and were immediately made so welcome as a small but fussy group, we did change rooms a few times on arrival as some of the rooms seemed dark. However, the staff could not have been kinder nor more patient and attentive and moved our bags several times until we were all...

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Thank Fiona L
Arturo P, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Fiona L, We are very happy to know you had a great time with us. We are sorry it took us a while to make you feel satisfied, but it makes us feel very pleased we could achive it. All the staff in The Hacienda will be glad to hear your comments. Hope we can see you back in...

Amsterdam, The Netherlands
Reviewed 10 February 2015

Staying at the hacienda Santa Rosa felt like staying with a family of friends. From the moment we arrived, my husband and I got very personal and attentive service, always friendly and spontaneous. The property is beautiful, and since there are only 11 rooms there is plenty of space to lay by the pools, or in the private terraces and...

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1Thank Bingo_the_dog
Daniel F, Guest Relations Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Good afternoon Bingo_the_dog! I'm very glad to read every single Word of your experience in Hacienda Santa Rosa, thank you so much for your preference in the Haciendas, Starwood and for the time you took to share with us your experience in all the Haciendas you visited!! All the team of Santa Rosa and I are very glad you felt...

Providence, Rhode Island
Reviewed 30 January 2015

Our family (the 2 parents and 2 kids (3 and 6 yo)) spent at least 3 nights in 3 of the Yucatan Starwood Haciendas during the 2014 Christmas holidays. The first part of this review will be common to the 3 Haciendas; the second part is specific to each. These hotels are clearly not for all-inclusive lovers, it is the...

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4Thank J B
Charlotte, North Carolina
Reviewed 21 January 2015

My husband and I have been wanting to stay at this property for some time and we had a really nice experience. We stayed here after exploring Uxmal for the day...not the closest Hacienda to Uxmal but was worth the drive in my opinion. We stayed one night and were in Casa Maya. I loved this room. Swinging king bed...romantic...

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Thank Julie124
Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Good afternoon Julie124! Thank you so much again for your comments in Hacienda Santa Rosa too!! It's great when people visit different properties as a circuit! We expect host you very soon in any of our 5 propierties in Yucatan and Campeche and don't hesitate to contact me for any requirement! Kind regards Daniel Flores Guest Relations Daniel.flores@luxurycollection.com

San Diego, California
Reviewed 5 January 2015

Merida is by no means a blank spot on the map type destination, but in the pre-vacation run-up telling people I was going to Merida drew a lot of blank stares, and I live in Southern California where most people have been "to Mexico" multiple times. The whole plausibility of a trip to Merida was built around the idea of...

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2Thank tripsnjunk
Daniel F, Guest Relations Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Greetings from Yucatán Tripsnjunk!! Really thank you so much for your preference of the Starwood Luxury Collection Hotels and this time for the Haciendas in Yucatán and also to thank you for the time you took to share with us this whole feedback about your experience in Hacienda Santa Rosa, read it was a pleasure!! We are very pleased you...

Los Angeles, California
Reviewed 29 December 2014

This was the last Yucatan historic hacienda on our list offered by Starwood and it was very disappointing. The service was barely average, with no special detail given to guests. Our breakfast was a disappointment, especially having come from Temozon where we were given the full menu to choose breakfast from. The staff was very scarce and their level of...

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2Thank Richard C
Daniel F, Director de Relaciones con Clientes at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Greetings from Yucatán RichardC First of all Happy New Year!! hope you had a great time in Yucatán and also an excellent start this 2015! thank you so much for your preference and for taking time to share with us your comments about your experience in Hacienda Santa Rosa, I'm very disappointed about your commentaries! Let me tell you last...

Paris, France
Reviewed 7 December 2014

It's very hard to find fault with anything in this hotel. It's in a very remote setting, so can be hard to find. You will need a car. We'd recommend arriving by day - we got there late at night. We didn't get lost, but wouldn't have liked to get lost either. We drove from Cancun. However, on arrival, the...

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3Thank DethStar
Daniel F, Guest Relations Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Greetings from Yucatán Dethstar! First of all thank you for taking time to share with us your comments about your experience in Hacienda Santa Rosa and for choosing us for your vacations! I'm very glad you had and enjoyable time with us and in Yucatán, we hope you have the chance to come back to this beautiful state to visit...

Reviewed 5 December 2014 via mobile

I was expecting a 5 star hotel but this was so much more. An Authentic Hacienda ! The location is an experience unto itself . The grounds are magnificent and the staff, divine . A Truly unforgettable visit.

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Thank sunny w
Daniel F, Guest Relations Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Sunnyw, Greetings from Mérida, Yucatán, thanks for sharing with us your experience in Hacienda Santa Rosa, we are truly happy to read you had an unforgettable visit! We hope we can host you again soon in Santa Rosa or any of our sisters' properties, each one has something authentic that makes them unique and when our guest discover that special...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Concierge
  • Dry Cleaning
Official Description (provided by the hotel)
Right in the heart of the Mayan archeological zone, Hacienda Santa Rosa showcases its splendid building from the mid-19th century. This building, formerly an important property of the nobility, has become a luxurious residence through the generations. Just a 50 minute drive from Merida’s International Airport, the place is surrounded by natural beauties such as the Calcehtok and Oxkintok Caves, and cultural sites such as the Ruins of Uxmal and the town of Becal. An enormous door, meters and meters high, gives access to this wonderful hacienda which has 11 comfortable guest rooms and suites. Hammocks and wicker chairs, a private terrace and a garden make this place a perfect spot to live an unforgettable experience. Its aloe field is home to a Mayan style little house where one can enjoy enchanting moments outdoors. ... more   less 

Additional Information about Hacienda Santa Rosa, A Luxury Collection Hotel

Address: Carretera Federal 180 Merida-Campeche | Municipio de Maxcanu - Santa Rosa de Lima, Maxcanu 97800, Mexico
Region: Mexico > Yucatan Peninsula > Maxcanu
Price Range: $284 - $673 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hacienda Santa Rosa, A Luxury Collection Hotel 5*
Number of rooms: 11
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Also Known As:
Hacienda Santa Rosa Merida
Hacienda Santa Rosa Hotel Merida
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Questions & Answers

Questions? Get answers from Hacienda Santa Rosa, A Luxury Collection Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are lovely, room 6 has a private outside bath, 8, 9 and 10 share a large plunge pool. 11 is the "Casa Maya".”
  • hacienda chimney (not in use!) and shared plunge pool
 of 5 bubbles LandyLover, 17 Jan 2016 | Read review
“I personally would recommend staying in the Mayan Villa. The outdoor private jacuzzi is amazing.”
  • The most comfortable bed with surprise honeymoon decoration
  • Our private outdoor jacuzzi in the Mayan Villa
 of 5 bubbles allisonf78, 3 Jan 2016 | Read review
“The Casita is spacious and definitely well worth the upgrade. Ideally for clients wanting romance and privacy.”
 of 5 bubbles MissD787, 2 Apr 2015 | Read review
“The two we saw were very nice Nos 6 and 10”
 of 5 bubbles lferstendik, 22 Mar 2015 | Read review
“Casa Maya is a real treat.”
 of 5 bubbles JoniSD, 15 Mar 2015 | Read review
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