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Hacienda Santa Rosa, A Luxury Collection Hotel, Santa Rosa

198 reviews
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Traveller (198)
Room & Suite (62)
Dining (27)
Overview
  • Excellent80%
  • Very good15%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
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Reviews (198)Write a Review
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All reviewssmall villageoff the beaten pathmayan villagethis place is amazingsanta rosalamb soupplunge poolhigh ceilingstop notcha great experiencespent two nightsmain pooltheir websitefront gatebotanical gardensday bedan easy drive
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71 - 75 of 126 reviews
Reviewed 22 January 2012

I stumbled upon this hotel from a trek in the dusty countryside about 8 years ago. It was truly an oasis in the Yucatan. I have returned many times with students, work colleagues, family and friends and intend to do so again. On one occasion,...More

4  Thank lechlitnerlaw
Response from TheHaciendasLC, Director General at Hacienda Santa Rosa, A Luxury Collection Hotel, Santa RosaResponded 17 February 2012

Dear lechlitnerlaw, Greetings from Hacienda Santa Rosa!!!!. We received your comments and on behalf of the entire team we thank you so much for your sincere comments, we are so glad you found our property and services surpassed your expectations and made your vacation so...More

Reviewed 17 January 2012

I was in Hacienda Santa Rosa for five days around Christmas 2011. It was overall an incredible experience. The Hacienda is beautiful and from the moment you step in you have stepped into an old world of too often forgotten elegance. The service is attentive...More

2  Thank Siuzie
Response from TheHaciendasLC, Director General at Hacienda Santa Rosa, A Luxury Collection Hotel, Santa RosaResponded 17 February 2012

Dear Siuzie, Greetings from The Hacienda Santa Rosa – we thank you for your visit and I also thank you for your sincere comments regarding your stay with us. I am so glad you and your husband had such a great experience with us and...More

Reviewed 6 December 2011

We had a nice experience at Hacienda Santa Rosa but it wasn't nearly as nice a hotel as some of the other Starwood Haciendas in the area that I have visited. We were there to relax, which in our opinion included lazing in hammocks and...More

2  Thank FlapperWashington_DC
Response from TheHaciendasLC, General Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, Santa RosaResponded 13 January 2012

Dear FlapperWashington_DC, Thanks for your comments, feedback is the best way for improving our service and we appreciate for taking the time to write the review. We are sharing your comments with our food and beverage manager, as well as the operations team so we...More

Reviewed 22 November 2011

Outstanding as to setting, accommodation, service, food perhaps a bit less so, overall, the Luxury Collection Haciendas (Sheraton) can but be recommended.

Thank suesli
Response from TheHaciendasLC, General Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, Santa RosaResponded 28 November 2011

Dear suesli, Thanks for taking the time to post this review. If you have additional comments that may help us to improve, please send us an e-mail to thehaciendas@luxurycollection.com. Best regards, General Manager

Reviewed 9 July 2011

We stayed there two nights in spring this year. We loved it - it was just perfect. Beautiful Hacienda with everything one can dream of. Very good restaurant; we recommend to book the romane package for couples - the dinner in the garden is an...More

Thank RHW1974
Response from TheHaciendasLC, Manager at Hacienda Santa Rosa, A Luxury Collection Hotel, Santa RosaResponded 16 July 2011

Dear RHW1974, We thank you very much for your comments, we're very glad to hear you enjoyed your stay. The recommendation by word of mouth is very important for us. We appreciate for taking the time to post this review Best regards, Hacienda Santa Rosa

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Traveller (198)
Room & Suite (62)
Dining (27)
Pool & Beach (20)
Hotel & Grounds (132)
Bathroom (6)
Family and Play Areas (2)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Spa
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room Service
Airport Transportation
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Outdoor pool
Details
Price range
US$249 - US$454 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$249 - US$454 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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