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Bayou Lagoon Park Resort

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331 Reviews from our TripAdvisor Community

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Showing 321: English reviews
Reviewed 18 October 2016 via mobile

Good service provide by the staff. We got early check in around 1.00 pm as the normal check in time is at 2.00 pm. Quick response from Houskeeping/Maintainence staff as my 3 years kid has accidently locked herself in the bathroom and just a minute the person in charge has come to help open the bathroom door after minute call....

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Helpful?
Thank syvospeak
kimmeiee, MARCOM Dept at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Thank you for the feedback given during your past stays.Glad to know that the family enjoyed the water park facilities and we wish that you had a great time at Bayou Lagoon Park Resort. The compliments will be forwarded to the related department. We wish to welcome you once again in the nearest future. Do check out...

Reviewed 13 October 2016

The service staff here are nice and friendly. To check in we need to take a queue as there are quite number of people waiting. Room are spacious and clean. Restaurant food is in reasonable price and good in taste. The children like to play in water park and easy for me to oversee the children where about as it...

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Helpful?
1Thank CH N
kimmeiee, MARCOM Dept at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Thank you for taking your time in writing to us! We are glad that you love the room, water park and the facilities provided to you and all the potential guest. Thank you once again for your visit and we love to host your stay in nearest future while you are in Melaka city. Do check out...

Putrajaya, Malaysia
Reviewed 8 October 2016 via mobile

Dear Mr. Melvin First and foremost i would like to introduce myself with the details below: Guest Name: Mr. Sivakumar Room Number: B66 & B67 (after room move was been made) Check In: 6th Oct 2016 (Checked approximately at 16:15hrs) Check Out: 7th Oct Booking source:Agoda Attended by: Ms. Santhy "Customer Service Officer" Reason for the visit: To celebrate my...

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Helpful?
1Thank Sivakumar V
kimmeiee, MARCOM Dept at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Thank you for your feedback on your past stay. Receiving your email from the general email and from social media over the past weekend. While reading your email we had an investigation across the department to get a better idea on the issue that had happened. It is to avoid similar issue reoccur in the very near...

Reviewed 7 October 2016 via mobile

Just check out from here on 7 oct.check in was excellent..room was nice..with 2 single bed as i request.But few thing that i wanna highlight here.. 1)Room key=just give me 1 key..after check in when back to reception want to req 2nd key.quess what..req another RM20 cash for extra even i already put RM100 cash upon check in..hello..im been here...

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Helpful?
Thank Puteri S
kimmeiee, MARCOM Dept at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, We are glad having you as our repeat guest at Bayou Lagoon Park Resort. For the room key card and the breakfast , we will highlight to the management for further action. Trust us that the training for staffs on-going from time to time. We hope that you will not hesitate to return again and look for...

Reviewed 4 October 2016 via mobile

Do not waste your money. There are lots of other much better water theme park around. Check in counter is just like waiting for turn in public hospital. Water park just like laundry machine. Foods ok .. just ok Rooms/apartment are quite clean. Can't figure out why our organizing committee choose this place..

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Helpful?
Thank zahrul n
kimmeiee, MARCOM Dept at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Thank you for the feedback highlighted especially on the water park. We hope that the experience doesn’t deter you to return in near future to enjoy your holiday in Bayou Lagoon Park Resort to see our improvement from time to time.

Reviewed 2 October 2016 via mobile

My first and last visit to this war zone. After the long wait to check in, we arrived at the apartment to find 4 staff in the apartment busy with the mobile phones, we were asked to wait for another 10mins for them to finish clean up. needless to say, the remaining cleaning work was shoddily done. the towels were...

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Helpful?
Thank Ming S
kimmeiee, MARCOM Dept at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Thank you for choosing us as one of your preferred accommodation while you’re in Melaka. We appreciate the comments you had highlighted on the cleanliness work , towels and the water park issues. The feedback will be forwarded to the related department fir further clarification include the staff that you found . We hope that the experienced...

KL
Reviewed 19 September 2016

We booked 2 rooms aprt, staying on 16 Sep 2016 (1 night) which was the Malaysia holiday+school holiday. Arrived at 3pm and it was already crowded will all people waiting for checkin. We wait one and an a half for 40 numbers!!! Even though their were 6 counters open for checkin, but their are a lot of people which is...

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Helpful?
Thank LeangPL
kimmeiee, MARCOM Dept at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, First and foremost thank you for choosing Bayou Lagoon Park Resort as your preferred choice of resort when you are in Melaka. We have had read the comments written, some suggestion and the lacks. These will be considered and action will be taken for further improvement. Do rest assured that every effort is being made to correct...

KL Malaysia
Reviewed 18 September 2016 via mobile

This is my 2nd time staying here. My review as below: 1-Very slow check in-more thn 1 hr to get in the counter after received the queue no. 2-we booked 3 apartments but not getting the room key at the same time.1st at 4.30pm,2nd key at 5pm & 3rd key at 11pm.the reason given by the hotel mgmt was only...

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Helpful?
1Thank Yang1412
kimmeiee, MARCOM Dept at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Thank you for your feedback during your past stay. We take note on the issue arised and lacking during your past stay. We look forward to be your host again in the not too distant future. Kindly log in to our webpage for more best available room rates.

Kuala Lumpur, Malaysia
Reviewed 16 September 2016 via mobile

Fast checking . Room condition was okay but cleanliness on all need huge improvement. Bring your own towel as the hotel one very bad condition. yellowish and smelly too..request for new set of towel but never arrive. Waterpark pool water quite dirty and lack of attention . I wonder when is the last time they clean the park.

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Helpful?
1Thank EmmieLove
kimmeiee, MARCOM Dept at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, We appreciate the feedback given especially on the room, towels and water park cleanliness that you feel lacking. Rest assured that it will be taken note for further improvement. We wish to welcome you once again by getting the best available rate from our website.

Reviewed 14 September 2016 via mobile

The water in the waterpark is dirty, no supervision for guests who plays in the waterpark fully clothed, young babies and toddlers goes into the water without wearing proper swim diapers😨 (my issue here is the lack proper hygiene in public waterpark) The rooms are not well maintained, there was only 1 aircond controller which could not function, the door...

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Helpful?
1Thank Jolene S
kimmeiee, MARCOM Dept at Bayou Lagoon Park Resort, responded to this review

Dear Valued Guest, Thank you for your feedback on your recent stay with us. The lacks that you encountered and the concerns will be taken care with all the related department to ensure that we prevent them from future occurance. We appreciate your feedback as this is the only way we can improve our shortcomings. We hope to be able...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Room Service
  • Free Parking
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The most exciting resort in Melaka for fun family escapades & business needs! Located a mere 15 minutes away from the historical city of Melaka and within the Ayer Keroh Tourism Belt. Bayou Lagoon Park Resort is an award winning development, comprising water park, convention centre, service apartments and retail centre. The unique resort-style service apartment is planned as the perfect destination for the whole family, couples and for your business needs. Yes...Bayou Lagoon Park Resort is your choice for leisure and business destination! ... more   less 

Additional Information about Bayou Lagoon Park Resort

Address: Lot 45 Jalan Wakaf Utama, Kampung Bukit Katil 75450, Malaysia
Region: Malaysia > Melaka State > Central Melaka District > Kampung Bukit Katil
Price Range: $55 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bayou Lagoon Park Resort 3.5*
Number of rooms: 566
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Bayou Lagoon Park Resort staff and other travellers.
2 questions
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Questions? Get answers from Bayou Lagoon Park Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“family room can accomodate easily 7 to 8 people.”
 of 5 bubbles TShahrizam, 21 Oct 2016 | Read review
“2 bedsroom aprtm do not have water park view! Go on offpeak if can, if not go early before their official check in time 3pm.”
 of 5 bubbles LeangPL, 18 Sep 2016 | Read review
“Higher floors facing the waterpark”
  • View from room
 of 5 bubbles Shafinaah, 13 Jul 2016 | Read review
“please choose water park facing rooms for better view.”
 of 5 bubbles gulshankumarlalit, 3 Jul 2016 | Read review
“Avoid rooms near the lifts, get the corner room as high up as you can go. Get a room in the main building.”
 of 5 bubbles fusionstream, 15 Jun 2016 | Read review
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