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Mercure Ostrava Center

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380 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Ostrava Center
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Showing 267: English reviews
Reviewed 7 September 2015

Superb hotel, very well located. Splendid interiors, new equipment of the room, room tidy and homely, quiet in the night. Very comfortable bed. Swift check-in and check-out. Pleasant service. Warmly reccomended!

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Helpful?
Thank Petr P
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest,We are very pleased to hear of your stay at the Hotel Mercure Ostrava Center. We appreciate you taking the time to share your experience and we take pride in our hotel and our associates and are delighted to see that reflected in your stay. It will be our pleasure to welcome you back during your next trip to...

New York City, New York
Reviewed 1 September 2015

Excellent service, fine restaurant with wonderful outdoor deck. Very helpful wit tasty vegan options. Comfortable rooms, reasonable prices. very nice bar with excellent local beer on tap, excellent local wine list, and excellent local wine.

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Helpful?
Thank thomas b
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you so much for sending us such a fantastic review, we are truly grateful for the kind praise, that you have showered on our services. As we are constantly thinking up of ways to please our guests and when we come across encouraging reviews like yours, we become twice as excited to do our best. We are...

Budapest
Reviewed 27 August 2015

We arrived at 1 AM and were surprised by the fact that the receptionist lady said the parking lot was full so we should park on the street where we can stay till 7 AM and then can try to move in. Of course we did not accept it, checked the parking lot and found a place. Maybe the lady...

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Helpful?
Thank pengemex
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, on behalf of Mercure team I would like to thank you for such a positive feedback which I will communicate to the team including wrong start on the reception.. We are really happy that you have enjoyed your stay with us. We will be pleased to welcome you again in the future. Vladimir Sic, General Manager.

Southern Poland, Poland
Reviewed 21 August 2015

We chose this hotel due to location and that they have secure parking. The problem: Lot was full at 10PM on a Tuesday evening. The frond desk suggested parking on the street. Sorry, unacceptable. I asked the desk clerk to phone the Park Inn. She did and we drove over there. I believe they should at least caution, "Parking Space...

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Helpful?
Thank Thomas E
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear guest, I am sorry to learn of your disappointment with Mercure Ostrava Center. We take all feedback seriously, and sincerely regret that we did not meet your expectations about our services. When our parking is full I agree there should be another solution suggested than park your car on the street. We are sorry for that and hope there...

Bratislaa
Reviewed 18 August 2015

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Helpful?
Thank andrejko81
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Zagreb, Croatia
Reviewed 6 August 2015

The Mercure in Ostrava was a very pleasant surprise. Although the building is old, the rooms are brand new and huge! I had everything I needed in my room and plenty of space. The staff were polite and quick in response to my queries. The gym is open 24h which is a big plus for me because I often return...

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Helpful?
Thank NikolaRasic
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, I would like to thank you very much for taking the time to post your review on Tripadvisor. I am glad you enjoyed your stay in our hotel and trip to Ostrava. I will look forward to your next visit. Vladimir Sic, General Manager

Warsaw, Poland
Reviewed 6 August 2015

That was only 1 night, but I am under big impression. This is a first hotel, where I got everything what is linked to my Gold and Business cards. That was happy time during my stop in holidays travel. I recommend this hotel.

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Helpful?
Thank marekdan
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you for your appreciative comments. Whole our team and I are delighted to know that you had a memorable experience with us. We look forward to welcoming you back. Warm regards Vladimir Sic, General Manager

Reviewed 1 August 2015

By all means better than other alternatives in the center of Ostrava, I stayed this week with my business partners enjoying great room (an upgrade they call Privilege). The hotel is newish and my room was spotless. It has a great restaurant with large terrace, which boasts great wine selection. Great value considering this is a <€100 four-star hotel. Highly...

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Helpful?
Thank Jiri K
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear guest, We are delighted to note that we have met your expectations during your stay with us. At Mercure Ostrava Center we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are looking forward to welcoming you back to the hotel. Vladimir Sic, General...

Reviewed 26 July 2015 via mobile

Went there for a 2-days business meeting. Liked it a lot. Privilage rooms are huge and very nice. The same with premium lounge - worth droping by. Very nice restaurant with a terrace. Good food. Liked the steam sauna and fitness centre as well. Meeting room which we used was very good for the meeting. Great impression all in all!

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Helpful?
Thank Jakub D
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, We very much appreciates your comments regarding your stay at the Mercure Ostrava Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 8 July 2015

Mercure hotel is very nice hotel, clean rooms and helpful staff. We always choose this hotel when traveling to Ostrava in business. They have bikes you can take free of charge, gives you nice opportunity to see more of this city:)

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Helpful?
Thank KILLE10
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review

Dear Guest, Thank you very much for leaving these incredible comments on TripAdvisor! Our goal is indeed to make every guest feel special and important and I am thrilled that the team managed to achieve this level of service. I will certainly not fail to convey your remarks to them. We all are looking forward to welcome you back to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Ostrava Center is a brand new 4star hotel in the city center of Ostrava with 139 rooms, restaurant, bar, summer terrace, fitness area with a steam bath and excellent meeting facilities fully equipped with state of the art technology. Only 10 minutes from the Central railway station and within the walking distance to the cultural and commercial parts of the city as well as the famous and trendy Stodolni street. ... more   less 

Additional Information about Mercure Ostrava Center

Address: Ceskobratrska 18/1742, Ostrava 702 00, Czech Republic
Region: Czech Republic > Moravia > Moravian-Silesian Region > Ostrava
Price Range: $75 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Ostrava Center 4*
Number of rooms: 139
Reservation Options:
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Hotel Style:
#1 Business Hotel in Ostrava
#1 Luxury Hotel in Ostrava
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Questions & Answers

Questions? Get answers from Mercure Ostrava Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on 5th floor facing the front to see the park...”
  • Church right next to hotel front door
 of 5 bubbles speedster351, 20 Oct 2016 | Read review
“Book Privilege room”
 of 5 bubbles angshpal, 21 Sep 2016 | Read review
“Try to get a room on a higher floor as this hotel is on the main road so this will distance you from the traffic noise”
 of 5 bubbles JillM932, 4 Aug 2016 | Read review
“Normal room with a large bed”
 of 5 bubbles Michel066, 28 Jul 2016 | Read review
“Exclusive rooms have access to lounge room that has free food and drinks all day, TV, WII and office facilities.”
 of 5 bubbles 483assafn, 10 Jun 2016 | Read review
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