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H15 Palace Hotel

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Swietego Jana 15, Krakow 31-017 Poland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (19)
Dining (2)
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 13/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 13/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#199 of 304 hotels in Krakow
Location
Cleanliness
Service
Value
Full view
H15 Palace is a hidden gem amongst treasured luxury hotels; a truly unique place located in the magical city of Krakow. Situated 200 meters from the largest medieval town squares in Europe, it is not a surprise that historically the building was a real Palace. With seventy distinctive rooms and apartments, our guests will experience the service and luxury only suitable for a Palace.
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AMENITIES
Free High Speed Internet (WiFi)
Non-smoking hotel
Airport transportation
Free High Speed Internet (WiFi)
Breakfast included
Non-smoking hotel
Free High Speed Internet (WiFi)
Non-smoking hotel
Airport transportation
Free High Speed Internet (WiFi)
Non-smoking hotel
Family Rooms
ACCOMMODATION CLASS
3 stars
No rating available
No rating available
No rating available
LOCATION
Stare Miasto
11.5 km to J. Paul II Balice Intl Airport
0.4 km to Krakow's Rynek Glowny Central Square
Kleparz
11.4 km to J. Paul II Balice Intl Airport
0.6 km to Stare Miasto
Stare Miasto
11.5 km to J. Paul II Balice Intl Airport
0.3 km to Krakow's Rynek Glowny Central Square
Stare Miasto
11.4 km to J. Paul II Balice Intl Airport
0.2 km to Krakow's Rynek Glowny Central Square
REVIEWS
5Reviews0Q+A1Room tip
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tassieBerlin wrote a review Sep 2020
berlin151 contributions84 helpful votes
Slightly difficult to find by car with no large signs outside. Guarded parking is 10 minutes walk away at a fee. We were warmly welcomed and even received an upgrade. The hotel was fairly empty as a result of Corona. The room was spacious and a delight to the eye. The switches for the lights and the curtains had a mind of their own sometimes. There was a coffee machine in the room, but no tea making facitilty, unfortunately. The air-conditioning worked well and was needed most nights as the bed cover was so warm. We were always alone at breakfast, which was served in the bar and provided a choice of 5 different types - English, Polish, French, vital and vegan. It was always well presented and more than sufficient. The spa area was closed and the main restaurant hadn't been opened yet. (The hotel is very new). The staff were always helpful and friendly. A central location in the Old Town.
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Date of stay: September 2020
Rooms
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2 Helpful votes
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Tony Q wrote a review Sep 2020
Greve, Denmark22 contributions8 helpful votes
I lead a group of 15 people to Krakow for 4 days. Our stay at H15 was an absolute pleasure. The H15 is new and works just perfect, as the staff is very nice and helpful. Due to Covid there was few visitors at the hotel and all city, so we had ample space everywhere, but the staff seems competent to handle big costumer numbers anyway. Rooms are well equipped and very modern, but still classic/modern in design - no fancy red plastic furniture or stuff like that you can find in some new "modern" boutique hotels. Breakfast was very good also - fresh and well made.
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Date of stay: September 2020
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Response from Karolina Mikołajczyk, Zarządzanie przychodami at H15 Palace Hotel
Responded 15 Sep 2020
Dear Tony Q Thank you so much for your review reflecting your recent stay at H15 Palace. It was a pleasure to host you and the group. I am glad that you enjoyed the hotel with its design and atmosphere. I am sure everyone will feel comfortable and relaxed at H15 Palace, both as an individual guest and as a part of smaller or bigger group. Thank you for staying with us and we look forward to your next visit. Kind regards Karolina Mikołajczyk Hospitality Director H15 Palace
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Kornelia wrote a review Sep 2020
1 contribution
Na samym wstępie: wnętrza hotelu robią ogromne wrażenie! Po zdjęciach na stronie spodziewałam się dobrego designu, ale wrażenie na żywo przerosło moje oczekiwania. Obsługa w całym hotelu była bardzo miła i uprzejma, a także uśmiechnięta cały czas. Pomogli mi w każdej sprawie, z którą się zwróciłam. Jest to hotel, który mogę polecić każdemu. Pobyt w nim to fantastyczne doświadczenie i inne hotele powinny brać z niego przykład.
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Date of stay: August 2020
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Response from Karolina Mikołajczyk, Zarządzanie przychodami at H15 Palace Hotel
Responded 15 Sep 2020
Szanowna KorneliaBernacka Dziękujemy za wybór H15 Palace i poświecenie czasu na podzielenie się Pani wrażeniami po pobycie. Cieszę się, że nasz hotel spełnił Pani oczekiwania. Mamy ogromne szczęście być zlokalizowani w pięknym zabytkowym budynku w samym sercu Krakowa. Przywiązujemy dużą wagę do wystroju i designu, tak aby podkreślał on zabytkowy charakter tego miejsca, uzupełniając go nowoczesnymi akcentami najwyższej jakości. Miło mi, że spotkało się to z Pani uznaniem. Dziękuję również za opinię na temat pracy naszego Zespołu, który jest naszym ogromnym atutem. Z pewnością po przeczytaniu Pani opinii będzie im bardzo miło. Jeszcze raz dziękuję za pobyt w H15 Palace. Mamy nadzieję ponownie Panią gościć w niedalekiej przyszłości. Obiecujemy, że kolejny pobyt będzie co najmniej tak przyjemny jak ostatni :) Pozdrawiam Karolina Mikołajczyk Dyrektor ds. hotelowych H15 Palace
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Tina D wrote a review Aug 2020
Stoke-on-Trent, United Kingdom33 contributions34 helpful votes
well what a fabulous place this hotel is ..close to the main square ..and every thing to make your stay great ..all mod cons and the bathroom was to live in ..breakfast was fab and so tasty ..and we enjoyed every minute ...we were sad to leave it ...the staff were amazing ..thank you so much xx
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Date of stay: August 2020
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Response from Karolina Mikołajczyk, Zarządzanie przychodami at H15 Palace Hotel
Responded 15 Sep 2020
Dear Tina D Thank you so much for your kind review reflecting your stay at H15 Palace in Krakow. We are also very sad you had to leave :) I am happy that you enjoyed you stay with us and that our service met your expectations. We love what we do and we are always happy to read such a positive feedback from our Guests. It is the best motivation for us. Again, thank you for choosing H15 Palace. We look forward to welcoming you back again soon. Kind regards Karolina Mikołajczyk Hospitality Director H15 Palace
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Maisy wrote a review Jul 2020
1 contribution1 helpful vote
The hotel is situated very centrally in the old town. Close to bars restaurants and shopping. As I often go for a morning run there was also a nearby park and easy coffee pickup on the way back to the hotel. The building is refurbished and attention to detail is paid in every single corner of the hotel. We got an upgrade and lived in the STUNNING room 206. Beds are amazing. Bathroom with tub and shower. Lovely soaps and creams from Occitane. We did not have breakfast at the hotel due to late mornings, but breakfast is easy to get nearby. Nespresso and water is free of charge in the rooms. Staff was very welcoming and dressed in super elegant burgundy suits. Also housekeeping had beautiful grey and white uniforms. The hotel has a wide arrange of art that can be seen all over the hotel. I used a long time to choose hotel in Krakow- and this was such a lovely surprise that I found this one. I would also recommend breakfast at the nearby Camelot Cafe and very nice Italian restaurant Boccanera. The hotel has its own restaurants but we chose to eat at restaurants situated in the close proximity of the hotel. That being said- we looked at the hotels menu and it looks super tasty. When going back to Krakow, there will be no other place for me that I would want to stay. This is a real 5-star experience with the personal touch only the best ones can do.
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Date of stay: July 2020
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Sleep Quality
Room Tip: We had suite 206. But as far as I could see all the rooms are of superior quality.
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1 Helpful vote
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Response from Karolina Mikołajczyk, Zarządzanie przychodami at H15 Palace Hotel
Responded 11 Aug 2020
Dear Monica C Thank you for your feedback and kind score reflecting your recent stay at our hotel, it is appreciated. I am pleased to read you found our hotel to your satisfaction and that our location was convenient for you. I am glad that you enjoyed your room and had a good night sleep in our comfortable beds. Thank you again for sharing your experience and we will make sure your next visit will be as pleasant as the previous one. Kind regards Karolina Mikołajczyk Hospitality Director H15 Palace
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LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto
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Frequently Asked Questions about H15 Palace Hotel
Which popular attractions are close to H15 Palace Hotel?
Nearby attractions include Krakow's Rynek Glowny Central Square (0.4 km), Taste Vodka (0.3 km), and Krawl Through Krakow - Pub Crawl (0.3 km).
What are some restaurants close to H15 Palace Hotel?
Conveniently located restaurants include Amalia Brasserie, Mr. Black Cocktail Bar, and Bistro Bene by Tomasz Lesniak.
Is H15 Palace Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Krakow.
Are there any historical sites close to H15 Palace Hotel?
Many travellers enjoy visiting Muzeum Krakowa, oddział Fabryka Emalia Oskara Schindlera (2.4 km), Wawel Cathedral (1.2 km), and Muzeum Uniwersytetu Jagiellońskiego Collegium Maius (0.5 km).