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All reviewsnice hotelcity centreordering taxisstars hotelthe air conditioningevery member of stafftaxis are cheapcouple of nightshotel is situatedspoke good englishold townshopping mallcold meatsscrambled eggsweddingzlotyikea
Nice and helpful staff, breakfast also very good. Rooms very spacious with a nice view over the garden - looks beautiful even during the winter. Close to the airport.
We will come back for sure in the future!
Worst service ever. I asked for more coffee sachets for the room at reception. Was sent to a closed restaurant, lights out, the works. Told receptionist who shrugged her shoulders. The day before they charged me £4 for an extra coffee just after breakfast after...More
When arriving at the hotel it looks fairly OK, when entering the lobby tho you can see this hotel has not been updated for quitte a while. Staff was friendly, check in was quick. Room is like the rest of the hotel, ok but a...More
Response from Crown_Piast_Hotel, Public Relations Manager at Crown Piast Hotel & ParkResponded 25 October 2017
We are very grateful for your comment.
The opinions and comments of our guests are very important to us because they allow us to develop and constantly improve the level of services offered.
In our hotel Guest's comfort and gladness are in the...More
Personal opinion that does not reflect that of any related clients/organizations: Super unprofessional and incompetent staff, especially certain receptionists and managers. Most staff were unfriendly and almost all of them looked super angry. The hotel as a whole is a disgrace to the service industry...More
I travel a lot for work and leisure and I rarely do any reviews because i choose the hotels i stay in and never had issues to complain. But the way I was treated in this supposed to be 5 star hotel, I can't just...More
2 Thank japac74
Response from Crown_Piast_Hotel, Kierownik ds. PR at Crown Piast Hotel & ParkResponded 9 October 2017
we thank you for the time you have spent on commenting. Your comments are very important to us and help us still improve the quality of our services. However, please note that in our hotel electricity works when the key is inserted in the...More
Response from JednSasha | Reviewed this property |
We paid around 1000 zloty (£230) to get from the airport to the Hotel, BUT wait, don't have a heart attack yet, it was my partners birthday celebrations and I secretly booked an 18 seat Limousine for the journey, it included... More
We paid around 1000 zloty (£230) to get from the airport to the Hotel, BUT wait, don't have a heart attack yet, it was my partners birthday celebrations and I secretly booked an 18 seat Limousine for the journey, it included 2 bottles of beer, 2 bottles of sparkling wine (which we don't drink so gave to the reception staff as the company make it clear it is yours to take away with you, an hour touring around Krakow in an amazing and huge Cadillac, and well worth the price if you are planning something special for your visit, back to reality and we got a taxi from outside the hotel to go back to the airport and this cost just 60 zloty (around £12) at the time. :)
Hi,it would be difficult to say really. The airport taxis charge 60 zloty to travel from the airport to the hotel (standard charge). The city taxis were anything from 18 zloty to 40 zloty to get to and from the hotel and... More
Hi,it would be difficult to say really. The airport taxis charge 60 zloty to travel from the airport to the hotel (standard charge). The city taxis were anything from 18 zloty to 40 zloty to get to and from the hotel and krakow old town, depending on the bolume of traffic and there is a lot of traffic! I'd personally opt for bus or train or go to an organised tour which the coaches pick you up in old town. I hope that helps.
Response from JednSasha | Reviewed this property |
2 zloty per year, ok so I am guessing you are making a snide remark with this question, yes we have stayed in better hotels, some were 4 star but better, star ratings are based on a number of factors, room service... More
2 zloty per year, ok so I am guessing you are making a snide remark with this question, yes we have stayed in better hotels, some were 4 star but better, star ratings are based on a number of factors, room service, facilities, 24 hour reception lot's of little things that gain a hotel it's rating, this does mean that not 3*, 4* and 5* are created equal, a wise traveller researches the places they stay BEFORE they stay, there is ample information available on sites like this one and other booking sites. This hotel is excellent, it has everything a 5* hotel should have, but as I said, some have more, some have less and some are downright terrible. We got exactly what we expected and at a price that was fair for THIS 5* hotel, we have paid 5 and 6 times the price per night for some 5* hotels so any expectancy people have should be combined with value for money and the price they are paying per night. I paid more than £500 for one night at the Sunborn hotel in Gibraltar, worth every penny and 5 times as good as this hotel but more than 5 times the price yet both 5*, I guess you should be taking the rating system up with the raters not abusing the hotel.
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"Stay away, apart from the fact that it is far from the city"