We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Novotel Krakow City West

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Novotel Krakow City West
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,034 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
Showing 464: English reviews
Start your review of Novotel Krakow City West
 Click to rate
Croydon, United Kingdom
Reviewed 2 days ago NEWvia mobile

Don't let the negatives put you off of this hotel because they really do their best for you here. It's as if they realise the hotel isn't in an ideal location for tourists (40 min walk from the old town) and that there is a building site next door. Scaffolding on the hotel itself and literally no shops or restaurant...

Thank Kdotman
Colchester, United Kingdom
Reviewed 6 days ago NEWvia mobile

For the price we paid, this hotel was fantastic. Very modern bar/restaurant area - breakfast really good and varied between typical European breakfasts and traditional Polish options. Staff friendly, good distance from the airport. A long walk to the old town but taxi for a pittance wasn't an issue and there are often taxis waiting for you there anyway. Not...

Thank Essexcouple89
Manager O, Guest Relations Manager at Novotel Krakow City West, responded to this review

Dear Guest, thank you very much for your kind review and feedback. It appears you had a good stay with us which makes us very happy and we hope you will stay with us again the future. Wishing you all the best! Wojtek Guest Experience Manager Krakow.

Reviewed 1 week ago via mobile

My husband and I stayed here for a business trip in March. Even though there was some renovation occurring, the hotel was comfortable and nice. The desk and restaurant staff were absolutely wonderful and had good suggestions and advice during our stay. It was easy to get places even though this location is not very close to the old town....

Thank Brianne C
Manager O, Guest Relations Manager at Novotel Krakow City West, responded to this review

Dear Brianne, thank you very much for your kind review and feedback. We’re glad you enjoyed staying with us. We hope to see you again at our hotel in the future. Wishing you all the best, Wojtek Guest Experience Manager Krakow.

London, England, United Kingdom
Reviewed 1 week ago via mobile

Stayed for two nights as part of a quick city break to Krakow. Hotel very easy to get to from airport; plenty of taxis or get the 208 bus as we did and only took about 25 minutes, and cost pennies. The hotel is really nicely decorated with a large inviting reception area. Check in very smooth and quick. Room...

Thank neverhalfempty
London, United Kingdom
Reviewed 2 weeks ago

The facilities in the hotel are great but the customer service and food let my experience down. We had the food at the hotel on our first night as we landed quite late. There were four of us staying at the hotel, we all ordered different dishes and all of our dishes came out stone cold. At one point we...

1Thank stargirl13545
Manager O, Guest Relations Manager at Novotel Krakow City West, responded to this review

Dear Madam, My name is Wojtek and I work as Guest Experience Manager for all Accor hotels in Krakow. I would like to reassure you that I have read your review very carefully (twice to be frank). On behalf of myself and the entire team at Novotel Kraków City West, I would like to express my sincere apologies for the...

Reviewed 2 weeks ago

We stayed here during a long weekend trip to Krakow. As you'd expect from Novotel, the service overall was excellent and staff exceptionally friendly and warm! The rooms were pretty decent for a night's restful sleep and it's only a 10 min cab away from the city centre. Enjoyed some good drinks in the lounge and the breakfast was outstanding,...

Thank Manish K
Prague, Czech Republic
Reviewed 3 weeks ago

Spent three nights in this hotel with my girlfriend. It can look very misleading from the outside as it is located in an old appartment building (currently being renovated) but once you get inside you wouldnt believe it is the same building. The ground floor where the lobby, restaurant and bar are located looks amazing. The double room we have...

1Thank Fanatic72
Manager O, Guest Relations Manager at Novotel Krakow City West, responded to this review

Dear Fanatic72, Firstly, I would like to thank you for your time to share with us such a long review. Secondly, please do accept my apologies for late reply. Indeed, as you noticed, despite the fact the hotel may look like an old one from outside it is a completely different in-side. We work hard to improve our service even...

Reviewed 3 weeks ago

Stayed here twice during travels. Value for money is great! Also they have free shuttle to city downtown. Or take taxi, its like 25zl per ride. The old lady at hotel bar is very lovely and is superserviceminded. Also the frontdesk lady with blackdied hair is really sweet and friendly. Breakfast cost extra, didn't tried. Will try next time. Closeness...

Thank johnhuh1980
Manager O, Guest Relations Manager at Novotel Krakow City West, responded to this review

Dear Mr. John, Thank you very much for your recent review on our services and we hope to see you again in the future. Wojtek Guest Experience Manager Krakow.

Jakarta, Indonesia
Reviewed 16 February 2017

Review collected in partnership with Accorhotels.com
2Thank harshdar
Manager O, Guest Relations Manager at Novotel Krakow City West, responded to this review

Haifa, Israel
Reviewed 12 February 2017

Stayed there last week - the hotel lobby is nice and so is the dinning room where a nice breakfast is served. The rooms, on the other hand, were old - the carpet smelled of dust, there was no water pressure in the shower - and the sink was cracked. I wouldn't have put this review unless I heard from...

1Thank Peter B
Manager O, Guest Relations Manager at Novotel Krakow City West, responded to this review

Dear Mr. Peter B, On behalf of myself and the entire team, I would like to apologise for all the inconveniences caused during your stay. We will take all necessary actions in order to avoid such situations in the future. Once again, please accept our apologies. Wojtek Guest Experience Manager.

339 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (279)
Dining (21)
Hotel & Grounds (31)
View from Room (17)
Room/Suite (58)
Bathroom (26)
Family/Play Areas (4)
Pool/Beach Area (2)
Other (120)

Management photos: Courtesy of the property manager

All Management Photos (60)
Hotel & Grounds (9)
Room/Suite (19)
Dining (11)
Bathroom (2)
Other (19)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Krakow hotels
Novotel Krakow Centrum
#44 of 256 in Krakow
1,564 reviews
ibis Krakow Centrum
#65 of 256 in Krakow
505 reviews
Show Prices
Show Prices
Show Prices
Ibis Krakow Stare Miasto
Ibis Krakow Stare Miasto
#59 of 256 in Krakow
879 reviews
Hampton by Hilton Krakow
#34 of 256 in Krakow
446 reviews
Liv'Inn Aparthotel
#25 of 256 in Krakow
345 reviews
Show Prices
Show Prices
Show Prices


  • Restaurant
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
  • Minibar
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
Official Description (provided by the hotel)
The 4-star Novotel Krakow City West will surprise you with its contemporary interiors, a cosy bar, a library and a colourful area dedicated for kids. The hotel's spacious, 30-metre rooms, warm colours and super-fast Wi-Fi will make sure you enjoy a comfortable stay and perfect conditions for work. At Novotel, your well-being is of utmost importance, which is why the time spent at Novo2 Lounge Bar, with live music, will be a great way to close an eventful day. ... more   less 

Additional Information about Novotel Krakow City West

Address: Armii Krajowej 11 Street | Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $62 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Krakow City West 4*
Number of rooms: 305
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, ACCOR, Orbitz, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your Novotel Krakow City West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Krakow Bronowice Hotel Krakow
Accor Krakow Bronowice
Krakow Novotel
Hotel Style:
#8 Best Value Hotel in Krakow
#20 Business Hotel in Krakow
#26 Family Hotel in Krakow
#31 Luxury Hotel in Krakow
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Novotel Krakow City West staff and other travellers.
31 questions
Ask a question

See all questions (31)

Questions? Get answers from Novotel Krakow City West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to see the room first”
 of 5 bubbles PeterB507, 12 Feb 2017 | Read review
“Ask for room on a high floor! Better views...”
 of 5 bubbles sawadee_1, 6 Feb 2017 | Read review
“Better view facing the entrance”
 of 5 bubbles rolycottam, 11 Nov 2016 | Read review
“Ask for rooms on the front, They have a good view....”
 of 5 bubbles PrashantGupta220688, 27 Oct 2016 | Read review
“rooms also have a mini bar and wifi access”
 of 5 bubbles B1467PZjohnb, 20 Oct 2016 | Read review
5 of 5