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Sheraton Grand Krakow

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Sheraton Grand Krakow
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1,836 Reviews from our TripAdvisor Community

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Showing 1,427: English reviews
Dublin, Ireland
Reviewed 1 week ago via mobile

Super Hotel, newly renovated, friendly efficient staff. Choice of 3 restaurants & great choice of breakfast. Nice gym & pool. Convenient location to all the attractions and excellent views from terrace bar.

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Helpful?
Thank smulro_426341
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for sharing your experience. It is splendid that you spent a great time in Krakow enjoying our fully renovated guestrooms and compelling views. I am happy that you found our Team dedicated and helpful and our buffet breakfast tasty. It is so nice that you have mentioned our Sheraton Fitness area and our unique location, at...

Reviewed 1 week ago via mobile

Rooms large the bed was enormous and the bed linen was so fresh and white the room was spotless. Great products in the bathroom. Staff very friendly. Great choice at breakfast. The hotel is very central to the city. Would stay again

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Helpful?
Thank Lesley H
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Lesley, Thank you so much for taking the time to share your experience. I am delighted that you enjoyed your stay at our Hotel and that our renovated guest room with all its facilities were to your liking, offering a perfect relaxation, especially during the night with our Sheraton Signature Bed. Great that you found our Team friendly and...

Wales
Reviewed 1 week ago via mobile

My husband and I have just returned from a 3 night stay at this hotel. The hotel is very clean and tidy, reception staff were lovely and welcoming upon check in and we were advised that we had a complimentary upgrade on our room from classic to the next category. We also arrived at the hotel around midday and our...

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Helpful?
1Thank Nattherat
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, First of all I would like to say that your review made my day! Thank you so much for such a lovely review. Delighted to see that you would recommend us further and that you will stay with us again whenever your travels will bring you back to Krakow. I am happy that our five-star service met your...

Montreal, Canada
Reviewed 1 week ago via mobile

I really enjoyed this hotel, the room was large, very nice view on the city The service was excellent. I tried the restaurent and the food was good. The location is perfect, it allows chou to walk around in downtown Krakow The price was a little bit higher than the hotels around but I would return

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Helpful?
Thank freqtraveler777
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, I appreciate the effort of writing and sharing your opinion about our Property. It is so nice to read that the overall experience was nothing less than wonderful. I am delighted that our guestroom was a perfect, spacious place to relax and recharge after the long journey and that you really enjoyed the spectacular view. Thank you for...

Marske-by-the-Sea
Reviewed 1 week ago via mobile

We stayed here for 4 nights as a family of four for my birthday. We choose this hotel for the 5 star rating, excellent reviews and the health facilities over another hotel nearby. On arrival we asked about the times of the pool and gym to be told that it was closing for refurbishment,this was an instant let down as...

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Helpful?
Thank Mo T
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, First of all thank you for choosing the Sheraton Grand Krakow as your home away from home whilst visiting Krakow. I am delighted to see that the overall travel experience was positive and that you have enjoyed your time in Krakow. I am happy to hear that you took advantage of our extraordinary location which provides access to...

Reviewed 1 week ago via mobile

"Sheraton" stamp and a very good location. Side by side to the castle and the river and a short walking distance from old town, market square bars restaurants and night live. The rooms are a bit old style for my taste but ok...the restaurant and breakfast area are very cold and the breakfast it self could be better for a...

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Helpful?
Thank Pedro R
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Pedro R, Thank you for sharing your opinion. I am happy that the overall experience is positive. Great that you enjoyed our very central location. It is a pity that we were not informed that your internet speed was not good enough and that breakfast did not fully meet your expectations. We take great pride in our breakfast offering...

Warsaw, Poland
Reviewed 2 weeks ago

This hotel has been among my favourites since its opening around 2005. From the outside it may appear, well, controversial - the facade is definitely not an architectural achievement. But as usually with hotels - what is inside that really matters. Rooms, especially those newly-renovated, are comfy, elegant, and mixing modern look with classical feel. Staff - one of my...

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Helpful?
Thank Bartosz A
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Bartosz A, Thank you for sharing such a nice review. I am delighted that our interiors and renovated guestrooms were to your liking and fully met your expectations. Your feedback has been warmly received! Delighted to see that our newly renovated rooms offer an enhanced guest experience. It is splendid that you found our Team hard working, helpful and...

Vienna, Austria
Reviewed 2 weeks ago

I have got one of the new renovated Classic rooms. It´s very spacy with nice colors and a perfect King size bed. I love the new Gadgets like 2 USB ports at your bed headrest - you can charge your smartphone or tablet as well as the very good reading light. The new Samsung TV has the option to connect...

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Helpful?
Thank chudoroman
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Mr Chudo, Thank you so much for your positive review about our Hotel and the newly renovated guestrooms. It is so nice to hear that our loyal guests appreciate our newly renovated guestrooms and that the overall guest experience is even more positive! Indeed our Sheraton Signature Beds are extremely comfortable and give the sense of pure relaxation and...

Bowie, Maryland
Reviewed 2 weeks ago

It's a lovely hotel and the rooms are large and spacious. Let's start with clean, clean and cleaner! The bed, king-sized (what a pleasure in Europe), was comfortable and the room had a soothing palate while laid out quite well. Full-sized flat screen TV installed on the wall and a modern bathroom with enough counter space to hold make-up bag,...

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Helpful?
Thank Susan C
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Susan, I really appreciate the effort of writing and sharing your opinion. I am delighted that your stay was an effortless travel experience enriched with the the best views and easy access to the most iconic tourist attractions. I am so happy to hear that our guestrooms were to your liking especially that we are finishing our renovation process...

Reviewed 2 weeks ago via mobile

Last Sunday was my final day of trip to Krakow a city I truly love, I deserved to unwind after a stressful trip. I was quietly disgusted at the way I was treated as a paying guest! There were people using the gym, as I was forced to wait outside cold "until the staff had finally arrived to open the...

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Helpful?
Thank Ian H
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Ian H, Thank you for taking your time to provide us with feedback following your recent stay in our property. First of all I would like to extend my deepest apologies for the incident that arose with one of our Fitness Centre members. The matter has already been addressed with the relevant Managers. It is regrettable that we were...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Olive
The Olive
Cuisines: European, Central European, Italian, Polish, International, Mediterranean
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Located near Wawel Castle on the bank of Wisla River, Sheraton Krakow Hotel is steps from the most important things in Krakow. ... more   less 

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $116 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#16 Luxury Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Krakow staff and other travellers.
18 questions
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Questions? Get answers from Sheraton Grand Krakow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Those located at the front offer the best views”
 of 5 bubbles 348bartosza, 7 Feb 2017 | Read review
“Higher floors will provide a better view”
 of 5 bubbles 97melvinl, 6 Jan 2017 | Read review
“Overlooking the River was really nice.”
 of 5 bubbles geoffbund, 2 Jan 2017 | Read review
“ask for a room overlooking the river”
 of 5 bubbles elizashley, 29 Dec 2016 | Read review
“Make sure to ask for a non-smoking room and/or a room with an outside view. Get a massage from Edita.”
 of 5 bubbles TheWexican, 20 Dec 2016 | Read review
5 of 5