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Sheraton Grand Krakow

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Sheraton Grand Krakow
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1,865 Reviews from our TripAdvisor Community

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Showing 1,449: English reviews
England
Reviewed 21 February 2014

The excellent service started before our arrival for my partners 50th birthday. The staff were wonderful in helping to make this stay special. The valentine dinner was exceptional never tasted anything like it! The choices for breakfast our extensive and of very good quality, food to suit everyone. This hotel is a must!

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1Thank chanel077
Reviewed 14 February 2014 via mobile

I just check out after 4 nights here. Very nice hotel. Rooms are big enough and also very comfortable beds. King size are incredibly big ;)) I'm going to stay here as well in the next 2 weeks. You can get fabulous breakfast, multiple choices and type of food. Smoothies are the best :)

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1Thank Wojciech Z
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest I very much appreciate you took yourself the time to share feedback about your stay with us! We are especially glad you liked the selection at breakfast, as our Team puts a lot of emphasis into this. Definitely our signature Sweet Sleeper Beds can make a night to remember. The convenient mattress, cozy douvet and variety of pillows...

UK
Reviewed 12 February 2014

Stayed at this hotel regularly over the past 12 months - the most outstanding feature is how genuinely friendly yet professional the staff are regardless of whether it is housekeeping, front desk, concierge, bar etc and this makes a great hotel outstanding. Even booking taxis to the office was always effortless and prompt. Through the many stays I enjoyed any...

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Thank notasmadasafish
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Cannot express how pleased we are being recognized as a ‘Great hotel with impeccable location’ by a Starwood loyal member like yourself. Your appreciation and recommendation will be shared with ‘warm, friendly and helpful’ Sheraton Krakow Team and will surely serve as the best possible reward for their energy and passion invested in the daily efforts in the...

Dorset, United Kingdom
Reviewed 10 February 2014 via mobile

Just back from Krakow this pm after 4 nights at the Sheraton. Lovely hotel and all staff friendly and helpful especially those in the sports bar. Thank you for helping to make our trip so nice. Jane & Eric Charles , Martyn & Christine Hoare

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Thank janer145
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guests, Thank you for sharing this fantastic feedback! More than a pleasure to be honored with such a fantastic ratings & comments, highly appreciated! Everyone from the Sheraton Krakow Team is thankful & sends their best regards (especially Team of SomePlace Else sports bar) inviting you over for some more of the welcoming Sheraton experience! Best regards & once...

Singapore, Singapore
Reviewed 10 February 2014

I stayed at the hotel for the past weekend and it was flawless. As a Platinum member, I was upgraded to a junior suite overlooking the river. The staff were all very warm, friendly and helpful. I took a day tour to the Auschwitz & Salt Mine via the hotel concierge. The rooms were spacious and comfortable (the usual Sheraton...

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Helpful?
Thank nemrac_coco
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Cannot express how pleased we are being recognized as a ‘Great hotel with impeccable location’ by the Starwood loyal member like yourself. Your appreciation and recommendation will be shared with ‘warm, friendly and helpful’ Sheraton Krakow Team and will surely serve as the best possible reward for their energy and passion invested in the daily efforts in the...

London, United Kingdom
Reviewed 10 February 2014

The hotel overlooks a bend in the river and if your room is on the river side of the hotel you get great views, The hotel has an underground car park that charges zl75 per day. The rooms are very spacious, clean and decorated to a very high standard. The hotel serves a great breakfast and the pool is open...

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Helpful?
Thank Paul F
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, ..and a perfect review to start the day with! The friendly Team, the ease with which they carry out their duties having wide smile on their faces at the same time – these are what make the Sheraton Krakow Hotel the home for personalized service & welcoming atmosphere. I am delighted that you have noticed it and appreciated....

Glasgow, United Kingdom
Reviewed 8 February 2014

I have nothing to critique about this hotel, the staff were friendly, the rooms were spotless, large and cosy and the location was perfect. Me and my boyfriend stayed at this hotel for 4 nights whilst visiting Krakow in January. The hotels location is perfect as it is in walking distance of the main square, we walked every day and...

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Thank Lauren B
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for choosing the Sheraton Krakow Hotel for your recent visit to Krakow. It is great you were able to take advantage of our prime location. Indeed we are just a short walk away from the Market Square and many main sightseeing points on the map of Krakow, centrally located but away from the overwhelming hustle of...

Madrid, Spain
Reviewed 8 February 2014

This hotel is convenient and location is perfect both for tourism and business. The bath towels need urgent renovation however. Breakfast buffet is outstanding! All together, I do recommend this hotel for your stay in Krakow.

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Helpful?
Thank Javitxus
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you so much for your praising comments and kind recommendations! With pleasure I will share your feedback with our F&B Team, they will surely love the comment about the ’outstanding breakfast buffet’ as they invest a lot of time and effort to select best quality products, prepare them and present on the buffet in the best possible...

Prague, Hlavni Mesto Praha, Czech Republic
Reviewed 5 February 2014

Hotel in a very good location for both business and leisure travellers. Good service, but rather expesive to local standards, be ready to pay international price at the location which is normally significantly less expensive. Design of the hotel is a bit strange with a huge atrium, kind of less attractive compared to other hotels of a same standard. Very...

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Thank TeeN73
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for your frank review. We appreciate your comments about our convenient location. It truly is one of the greatest pleasures to have the possibility to offer our guests not only the rooms with views to Castle or river, but to invite them to the stylishly appointed Lounge Bar on the 5th floor to discover Krakow from...

Somerset
Reviewed 4 February 2014

Stayed here in June 2013 for my partners 50th birthday, lovely location overlooking the river and our room overlooked the river too. There was a communication breakdown between lastminute.com and the hotel as I had ordered champagne to be in our room on arrival but it wasn't there. I asked at reception if they could try and find out what...

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Thank Morsy55
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, We appreciate your thorough review and have noted the highs and lows of your stay - particularly the lows. What a disappointing reading that makes! I truly believe the Team here does the best to ensure every stay is faultless, please accept my apologies for the ‘minor details’ that were not appropriately handled. As there is no accounting...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Olive
The Olive
Cuisines: European, Central European, Italian, Polish, International, Mediterranean
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Located near Wawel Castle on the bank of Wisla River, Sheraton Krakow Hotel is steps from the most important things in Krakow. ... more   less 

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $141 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#18 Luxury Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Krakow staff and other travellers.
20 questions
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Questions? Get answers from Sheraton Grand Krakow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in room 150 and had a minimal view of the castle.”
 of 5 bubbles ECSSBA, 20 Mar 2017 | Read review
“seek a room with river view”
 of 5 bubbles 19reginaldr, 14 Mar 2017 | Read review
“dont ask for a view- get out and see the city”
 of 5 bubbles lloydw19, 7 Mar 2017 | Read review
“If you like blackout curtains, don't pick a corner room. The curtains don't completely close and let in lots of light”
  • View from in front of the hotel
 of 5 bubbles 230melissaw, 26 Feb 2017 | Read review
“Front of hotel for a great view”
 of 5 bubbles MaryTravel71, 26 Feb 2017 | Read review
5 of 5