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Sheraton Grand Krakow

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Traveller (856)
Room & Suite (445)
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Overview
  • Excellent65%
  • Very good28%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“the club lounge”(105 reviews)
“wawel castle”(237 reviews)
“olive restaurant”(35 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,201)
There are newer reviews for Sheraton Grand Krakow
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Traveller rating
1,108
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1,108
464
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22
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All reviewsthe club loungewawel castleolive restaurantvodka barrooftop barold townvistula rivermain restaurantthe main squaredeluxe roombreakfast buffetminute walkexcellent hotelfree internettown squarebeautiful citysalt mines
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711 - 715 of 1,699 reviews
Reviewed 10 April 2015

I had an excellent experience while spending 3 days in Sheraton Krakow during the last Easter break! Both me and my family were excited and thrilled by the hospitality and the professionalism of Sheraton personel. Highly recommended Thank you Sheraton Nikos and the familyMore

Thank Nikos K
Response from sheratonKrakow, General Manager at Sheraton Grand KrakowResponded 14 April 2015

Dear Guest, We are honored to read your review and delighted you had a great and memorable Easter break with us here at Sheraton Krakow Hotel. Pleasing to note you enjoyed all we have to offer, thank you for your kind words of appreciation towards...More

Reviewed 8 April 2015

As expected from Sheraton brand, this is a very good hotel where rooms have decent size and sizable beds allow for a verry good sleep. Indeed focused more on busines rather than leisuer customers but... one should be aware of this rather than surpirsed. Breakfast...More

Thank UKPole
Reviewed 8 April 2015

I have spend good time with my familly at hotel, location is beautiful! We slept in suite room that was placed in the corner of hotel and we've got view for old town and also for Wisła river. Impressive architecture and great atmosphere inside. Really...More

Thank Zeni M
Reviewed 7 April 2015 via mobile

Stayed three nights in early April. Great location. Nice breakfast. Staff was generally nice. Barbara at the desk was great after the worst night I have ever stayed in a hotel. Avoid room 529 because it is beside the elevator shaft and you hear loud...More

Thank Ray C
Response from sheratonKrakow, General Manager at Sheraton Grand KrakowResponded 8 April 2015

Dear Ray C, Thank you for sharing your opinion with us & TripAdvisor community. What a shame you left the hotel feeling so let down, our entire Team who strives to do their very best to accommodate our guests’ needs are also very much disappointed...More

Reviewed 5 April 2015 via mobile

Very happy with our stay at the Sheraton, our room was bright, well equipped and had a fantastic view as everyone has mentioned, it's within walking distance of everywhere and if you're not feeling up for the walk, there is a taxi rank just outside...More

Thank James W
Response from sheratonKrakow, General Manager at Sheraton Grand KrakowResponded 7 April 2015

Dear James W, Sounds like you had a great stay with us here at Sheraton Krakow Hotel and I appreciate the time you have taken to let us hear of your delightful experience. I am pleased to note you enjoyed your stay so thoroughly from...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Bar/Lounge
Room Service
Spa
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$122 - US$409 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Krakow
#5 Family Hotel in Krakow
#6 Spa Hotel in Krakow
#15 Romantic Hotel in Krakow
#26 Luxury Hotel in Krakow
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$122 - US$409 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Krakow
#5 Family Hotel in Krakow
#6 Spa Hotel in Krakow
#15 Romantic Hotel in Krakow
#26 Luxury Hotel in Krakow
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (856)
Room & Suite (445)
Dining (249)
Pool & Beach (35)
Amenities (62)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Soph100
25 January 2018|
Answer
Response from SheratonGrandKrakow | Property representative |
Dear Soph100, Thank you for your question. There is possibility to connect via Bluetooth your Iphone with TV to play music or see photos. There is no possibility to see movies (live movie streaming possible only for... More
1
Vote
Soph100
25 January 2018|
AnswerShow all 4 answers
Response from KWebsterAsh | Reviewed this property |
The wifi is really good, there were separate jack points, by the normal electrical sockets, for phone charging etc. The TV was high spec and I think there was USB point so if you had a lead you could connect phone and play... More
1
Vote
CarolStephen
17 May 2017|
AnswerShow all 5 answers
Response from REGINALD R | Reviewed this property |
Sorry unable to assist as both my visits to this excellent hotel wewre in winter and roof top bar was not operative but I am sure if you contact hotel they will do their best to accomodate you.
0
Votes
Room Tips
"Try to get a room on the front side of the hotel overlooking the river and Castle"
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"Wawel castle view."
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"Request a room that is NOT directly above the ground floor bar"
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"You might want to ask for a room where to take a shower, you don't have to stand inside the bathtub."
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