We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

PURO Krakow Stare Miasto

avatar-imageavatar-imageavatar-image
Traveller (205)
Room & Suite (62)
Dining (22)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#30 of 296 hotels in Krakow
Location
Cleanliness
Service
Value
Travellers' Choice
PURO Hotel Kraków Old Town you have not known so far! Inspired by the atmosphere of former Krakow, the renovated PURO hotel in Krakow's Old Town, explores new interiors filled with local influences and art. Puro Hotel Krakow is located in the city center opposite Galeria Krakowska and Main Station, just 1 km from the Market Square. Each of 138 newly refurbished rooms is equipped with air conditioning, flat 49-inch TV and free WiFi. The rooms are equipped with a tablet. Moreover, all rooms feature a laptop safe and a work desk. The rooms are soundproofed. Reception is open 24 hours a day. There is a possibility for express self check-in, check-out. Free express coffee for hotel guests. Breakfast is served daily in the hotel restaurant HINT. HINT Kraków is a stylish gastropub, where you will try not only classic dishes in new versions, but also beer brewed especially for us!
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Bicycles available
Board games / puzzles
Highchairs available
Airport transportation
Conference facilities
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Snack bar
Special diet menus
Taxi service
Meeting rooms
Massage
Baggage storage
Concierge
Non-smoking hotel
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Bath / shower
Soundproof rooms
Room service
Safe
Telephone
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Polish
442Reviews61Q+A43Room tips
Traveller rating
  • 350
  • 66
  • 20
  • 3
  • 4
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Kay W wrote a review Yesterday
Hastings, United Kingdom13 contributions1 helpful vote
The hotel is in the perfect location, next door to the train station, 10 minutes walk to the Old Town. Plenty of bars, restaurants and shops. The hotel was very comfortable with daily housekeeping. Free hot drinks machine in the foyer. Staff were very friendly and helpful
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: You can pay extra for coffee facilities in your room, but hot drinks were available 24/7 in foyer.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Baggio1018 wrote a review 17 Mar
London, United Kingdom208 contributions89 helpful votes
Stayed here before and generally speaking, things have not changed much. Location as before is good, just off the old town area, close to the train station and the shopping mall. Saying that, for those planning to visit the old town more, there are hotels located closer and perhaps cheaper too. They have rooms of different configurations, the more normal rectangular shaped ones are fine. The ones which are more on the corner of the building are a much tighter fit and less comfortable overall. Next thing, elevators - there are two in the hotel and whilst there were only 5 or 6 floors, the wait does feel longer than expected. Another thing, WiFi in the room. They provide the password for individual networks in the room and it is a password per stay - that in itself is fine but it the setup is a bit of a hassle. Had to reset the password to get it working - not uncommon as reception had a laminated card showing what to do on the tablet to get it working. Begs the question why they do not sort the problem itself out in the first place?? Finally, anyone staying mid-week, breakfast gets a bit busy around 08:00, head down earlier!
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded yesterday
Dear Guest, Thank you for taking the time to share your recent experience at our hotel. We truly value your feedback and apologize for any inconvenience you may have encountered during your stay. We are pleased to hear that you found our location convenient and appreciated the various room configurations available. Your comments regarding the elevator wait time and WiFi setup have been duly noted, and we will strive to address these areas for improvement to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Warm regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Go603413 wrote a review 12 Mar
1 contribution
Obviously location is spot on! Rooms for some might feel slightly on the smaller side, ( for some people ) but it’s the size of the bed that takes a good part of the room. And all the better for it, as it felt like I was sleeping on a cloud! Staff extremely nice and helpful. We couldn’t wait to go back to our room after being away for few hours :)
Read more
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 5 days ago
Dear Guest Thank you for your fabulous review! We're delighted to hear that you enjoyed our convenient location and found our beds to be incredibly comfortable. Our team takes great pride in providing excellent service, and we can't wait to welcome you back soon! Warm regards Joanna
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Resort16593754880 wrote a review 6 Mar
2 contributions2 helpful votes
A difficult review to write having come directly from the wonderful Gdánsk Puro hotel which is a newer build (2015) rather than the Kraków 2013 conversion. Puro Gdánsk is light and airy with much use of glass whereas Kraków is a much more square, conventional building. Both hotels are first class but with differing ambiances. A big plus for this Krákow hotel was its proximity to the railway station, directly opposite. The station is at the far end of a very large shopping mall which has to be walked through to reach the hotel, we lost our way a little on arrival. Look out for signs to trams and buses and it is quite a short walk! Our room on a corner of the top floor was light and airy, with very little traffic or other external noise (slight rumble from passing trams but not a sleep problem). The large bed was very comfortable with soft pillows and light, warm duvets. Mains sockets on each side of the bed made for easy charging of electrical equipment. The 'in room' bathroom had frosted glass plus an external curtain and so 'modesty' was not a problem. The over-bath shower was powerful and refreshing. Control of Lighting, Air Con Temperature, Room service, 'Do not disturb' etc. is via a tablet on the workspace table. The choice at breakfast was slightly restricted compared to Gdánsk but more than adequate before a day's walking around the beautiful, historic 'old town', about ten minutes walk from the hotel. Local transport, buses and trams, was frequent and easy to navigate. The hotel staff were all very helpful and friendly. Thank you Puro Krákow Stare Miasto for your excellent hospitality.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Share
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 1 week ago
Dear Guest, Thank you so much for taking the time to share your detailed feedback with us. We're delighted to hear that you enjoyed your stay with us at Puro Kraków Stare Miasto. It's wonderful to know that you appreciated the proximity to the railway station and found our staff to be helpful and friendly. Your comments regarding the differences in ambiance between our Gdańsk and Kraków locations are duly noted. We strive to provide unique experiences tailored to each of our properties, and we're glad to hear that you found both hotels to be first-class in their own ways. We look forward to welcoming you back for another excellent stay whenever your travels bring you to Kraków. Warm regards, Joanna
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Glennebass wrote a review Feb 2024
Stange Municipality, Norway2 contributions1 helpful vote
Good location The water disappered for 13 hours ...tragic. without any compansasion and further excuse . That was NOT good. The People Who worked there was very Nice and serviceminded. Because of the workers 3 stars ... without the workers 1 or 2.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Grzegorz Piróg, Guest Services / Front Office at PURO Kraków Stare Miasto
Responded 3 weeks ago
Dear Guest, I'm sorry to hear about your experience with the water supply issue during your stay. Access to water was not interrupted, but we had a problem with the supply of hot water for a few hours, which was not entirely dependent on the hotel. It's good to hear that despite the challenges, the staff at the hotel were friendly and service-minded. Their positive attitude and efforts likely made the situation more bearable for you. Please be advised to contact us directly next time so we can try to compensate the inconveniences. Thank you for sharing your experience, and I hope your next stay, should you choose to return, will be much smoother. Best regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Miłosz M wrote a review Feb 2024
2 contributions
I’d upgraded to Double Plus room. The tea and coffee service was couple of tea bags and instant coffee. The “plus” upgrade included a Bluetooth speaker - too bad it wasn’t working. The toilet flush was broken as well. Not worth 700 zł for 2 nights. And the parking was 100 zł per day - a tad much I would say.
Read more
Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Grzegorz Piróg, Guest Services / Front Office at PURO Kraków Stare Miasto
Responded 4 weeks ago
Dear guest, Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the inconvenience and disappointment you experienced during your visit. We regret to hear that the amenities in your upgraded Double Plus room did not meet your expectations. After carefully checking the speaker, we would like to inform you that it is operational. However, we understand that sometimes the operation may not be intuitive, in which case we always suggest contacting our Host team to help. We strive to offer exceptional experiences to all our guests, and we regret that we fell short of your expectations on this occasion. Please rest assured that your feedback has been shared with our team, and we will take the necessary steps to improve our services. We hope you will consider giving us another opportunity to serve you better in the future. If you do decide to visit us again, please don't hesitate to reach out to our team directly, and we will do our utmost to ensure you have a comfortable and enjoyable stay. Thank you once again for bringing these issues to our attention, and we hope to welcome you back to our hotel in the future. Warm regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Marta wrote a review Feb 2024
3 contributions
This hotel is amazing! We have loved our stay there. The room is very stylish, comfortable and cosy. We loved the glass bottled water, motion detector bathroom light, big windows, comfy beds and bedding. There was no plastic on the room. Complementary tea and coffee in the reception was nice touch. There were two little things I didn’t like undercooked chips (room service) and water in the shower took a very long time to heat up. Despite this I will definitely recommend this hotel and I will definitely stay there again. Thank you PURO!
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Grzegorz Piróg, Guest Services / Front Office at PURO Kraków Stare Miasto
Responded 4 weeks ago
Dear Guest, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found our hotel amazing and that you enjoyed your stay with us. We apologize for the undercooked chips and the inconvenience you experienced with the water taking a long time to heat up in the shower. Please know that we take your feedback seriously and will address these issues with our team to ensure they are resolved promptly. It's wonderful to hear that despite these minor hiccups, you still plan to recommend our hotel and stay with us again in the future. We truly appreciate your support and look forward to welcoming you back to PURO for another memorable stay. Warm regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Toni B wrote a review Feb 2024
Dublin, Ireland10 contributions1 helpful vote
Great place to stay on a budget.!!! all the staff were welcoming and friendly. Hotel was safe and secure, lots of space for moving around and exploring.Got a great sleep too every night!! Great location next to mall. Only downside was the bathroom could be cleaner.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 4 weeks ago
Dear Toni, Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us and found our staff welcoming and friendly. We're glad you felt safe and secure during your visit and were able to explore the area easily. We appreciate your feedback regarding the cleanliness of the bathroom and will address this promptly. We hope to welcome you back soon for another great stay! Regards Joanna
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Anna P wrote a review Feb 2024
1 contribution
Puro is always an amazing hotel experience. It's not my first stay, but my first review of my favorite Krakow state when I came there. The hotel is amazing, the staff is super helpful and friendly, the breakfast is delicious and full of choices, the bed is the most comfortable to sleep in and I also appreciate the interior design of the hotel a lot. The location is perfect, especially if you have connected flights/trains to go to. Only the best wishes and thank yous to the Puro Hotel staff, you are amazing!
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 4 weeks ago
Dear Guest, Thank you for your wonderful review and for choosing Puro Hotel as your preferred stay in Krakow! We are delighted to hear that you had another amazing experience with us. It's a pleasure to know that you appreciate our helpful and friendly staff, delicious breakfast options, comfortable beds, and stylish interior design. We're also glad that our convenient location served you well for your travel needs. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay! Warm regards, Joanna
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Aleksandra C wrote a review Feb 2024
Warsaw, Poland2 contributions
Excellent service, design style, brillant cocktails! We liked every minute. Plus a very convenient location, walking distance to the old town's market square, large shopping centre, and the main railway station. A stan to be repeated!:)
Read more
Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Joanna Duczmańska, General Manager at PURO Kraków Stare Miasto
Responded 5 Feb 2024
Dear Guest, Thank you for your glowing review! We're thrilled to hear that you enjoyed our modern comfort, excellent service, and stylish design. It's great to know that you also appreciated our brilliant cocktails and convenient location near Cracow's Old Town attractions. We're delighted that you had a memorable stay and we look forward to welcoming you back again soon! Best regards Joanna
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Krakow area.
PRICE RANGE
S$106 - S$179 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto / Kleparz
NUMBER OF ROOMS
138
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

PURO KRAKOW STARE MIASTO (S̶$̶1̶4̶6̶) S$126: UPDATED 2024 Reviews and Photos

Frequently Asked Questions about PURO Kraków Stare Miasto
Which popular attractions are close to PURO Kraków Stare Miasto?
Nearby attractions include Womai (0.09 km), St. Florian's Gate (0.1 km), and Galeria Krakowska (0.07 km).
What are some of the property amenities at PURO Kraków Stare Miasto?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at PURO Kraków Stare Miasto?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at PURO Kraków Stare Miasto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at PURO Kraków Stare Miasto?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to PURO Kraków Stare Miasto?
Conveniently located restaurants include Hint Food & Drinks, Royal Curry Indian Cuisine, and Chimney Cake Bakery.
Does PURO Kraków Stare Miasto have airport transportation?
Yes, PURO Kraków Stare Miasto offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at PURO Kraków Stare Miasto?
Yes, dry cleaning and laundry service are offered to guests.
Does PURO Kraków Stare Miasto offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at PURO Kraków Stare Miasto?
The staff speaks multiple languages, including English and Polish.