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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewsjewish quartertravelling lightdecorated roomscan't fault this placerestaurants and barsgreat central locationreception staff arehotel is locatedno liftvisiting krakowplace to staycomfy bedold townon footminute walklovely hotelmain square
Good points..
1) Perfect location, beautiful location. Right in the Jewish Quarter, very close to the main square.
2) Beautiful hotel for a fantastic price. I have always wanted to stay in a boutique style hotel but found that they are always rather expensive. This...More
Thank Kayleigh W
Response from oberza1, Guest Relations Manager at Aparthotel OberzaResponded 3 weeks ago
Dear Kayleigh,
Thank you for your honest opinion. We are more than happy you were enjoyong (most of the time) your stay with us! :)
Regarding to minuses, unfortunately we cannot change wall thickness but we can control the door, if you had any problem...More
The hotel is very well located in Kazimierz for both exploring the area and heading into Krakow proper on foot. The staff is very friendly and interested in organizing tours, meals, etc.
The only downside was the inability to offer coffee or anything else prior...More
1 Thank veffekt
Response from oberza1, Front Office Manager at Aparthotel OberzaResponded 3 weeks ago
Dear Veffekt:
Thank you for taking the time to review your recent experience at the Aparthotel Oberza Sasiadow.
That is correct, we are a short distance from the Kazimierz and the Main Square Area. Perfectly ideal for those whom come here to exploring the city.I...More
The Hotel is beautiful and definitely has personality! We ordered 3 pax deluxe apartments and they were so worth it. Mine had a Chrystal chandelier, and the decorations and details in all rooms made the little extra. Great service and helpful staff! Breakfast was good....More
Thank mizmir
Response from oberza1, Guest Relations Manager at Aparthotel OberzaResponded 22 February 2018
Dear Mizmir,
Thank you for honest opinion.
We all remember you as a very cheerful girl team!
We are more than grateful that you were (almost) enjoying your stay in Kraków.
The renovation, well... What can we say? We are changing for you! :)
See...More
Worst service ever
Not professionnal
No hot water, two single bed for a couple, useless people at thé desk, no room service no bath and it suppose to be à very good hôtel. Overating place but good locationMore
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This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank julesr426
Response from oberza1, Front Office Manager at Aparthotel OberzaResponded 29 January 2018
Dear Sir and Madame,
We are very sorry to hear about your unfortunate experience.
This has never been our intention to make our Guests dissatisfied with our services.
You are totally right that we have missed your request.
We would like to apologize for disappointing...More
Fab hotel really friendly staff organised all trips to auschwitz and wieliczka salt mine the day before transfer to and from the airport was perfect even got a history lesson on the way to hotel room was spottles cleaned daily and comfy bed the reasturaunt...More
Thank ksaye
Response from oberza1, Guest Relations Manager at Aparthotel OberzaResponded 26 January 2018
Thank you very much for such a good words.
We are more than happy to hear you were enjoying stay with us!
We deeply believe to see you again! :)
Warm regards,
Oberża Team
Dear Sir/Madame,
The rooms have the balconies with numbers: 6,7,8 (first floor) and 15,16 (second floor).
If you have more questions feel free to contact us.
The best and the fasiest way is via email aparthotel@oberza.pl... More
Dear Sir/Madame,
The rooms have the balconies with numbers: 6,7,8 (first floor) and 15,16 (second floor).
If you have more questions feel free to contact us.
The best and the fasiest way is via email aparthotel@oberza.pl :)
Warm regards,
Karolina Michnowicz
Dear Sir or Madam,
We would like to inform you that the hotel don't have an elevator but we can offer you a room on the 1st floor.
Best Regards,
Oberza Sąsiadów
Dear Colin,
Thank you for your question. I would like to inform you that we have rooms with balcony. If you want to know more details please do not hesitate contact us by email apartamenty@oberza.pl.
Best Regards... More
Dear Colin,
Thank you for your question. I would like to inform you that we have rooms with balcony. If you want to know more details please do not hesitate contact us by email apartamenty@oberza.pl.
Best Regards,
Sylwia Lis