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Mercure Krakow Stare Miasto

Pawia 18 B, Krakow 31-154 Poland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1090)
Room & Suite (440)
Dining (133)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 26/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 26/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#15 of 307 hotels in Krakow
Travellers' Choice
We can be found in between Krakow transportation hub and the Old Town. We are only 10 minute walk away from the gates of historic centre. Our unique façade, interiors but above all the passion for our Guest; this is what we stand out from. Stylish rooms, modern conference facilities are the responds to fast changing city of Krakow. Our Winestone restaurant is a special place where you can enjoy tasteful food, meet your friends or just unwind after a long day.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car park
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Special diet menus
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Room service
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, French, Russian, German and 1 more
1507Reviews74Q+A90Room tips
Traveller rating
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Popular mentions
Philipp S wrote a review May 2021
1 contribution1 helpful vote
My stay for a week in this hotel was perfect. also during the covid crisis they made the business trip as safe as even possible. Breakfast and lunch was possible to be ordered to the room and was delicous. I lost something in my room and they even sent it to me within record breaking time! Thanks for making traveling during Covid so easy!
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Date of stay: May 2021
Trip type: Travelled on business
1 Helpful vote
Agnieszka L wrote a review Mar 2021
15 contributions27 helpful votes
Close to the main station Krakôw Glowny but quiet. Walking distance from the Old Town and a shopping mall. Modern rooms, comfortable beds, very tasty breakfast, nice and professional service. Best stay!
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Review collected in partnership with Accorhotels.com
Date of stay: February 2021
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
Karolina G wrote a review Feb 2021
Southampton, United Kingdom14 contributions5 helpful votes
Beautiful, comfy room in the excellent location not too far from the train station where we arrived from. Service was just outstanding, we were given everything we asked for and more. Clearly they’re always happy to help. Amazing experience, loved it
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Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
niamhwade wrote a review Jan 2021
Belfast, United Kingdom2 contributions3 helpful votes
My partner and I were due to say at the Mercure hotel last April 2020. Unfortunately I could not travel due to the coronavirus situation, and working as a nurse on the front line for the NHS. I contacted the hotel and explained my situation. They were totally unsympathetic, told me I was not untitled to a refund due to the fact I did not select at the time of booking to pay the extra price, incase I needed to make adjustments to my booking. Now when I booked the hotel several months before did I ever in my life think I would end up in a global pandemic? Did anyone? No! Therefore I did not select this option to pay the extra incase I needed to change my booking as i thought I would 100% be there. The hotel then stated because they would not give me a refund, they would let me book the hotel for the future but it had to be within the year. Now I’m sure as most of the country are aware front line workers in particular nurses and doctors have been unable to travel due to trying to save the lives of many in our country! I emailed the hotel on several occasions asking when I could rebook the hotel, sadly I am still to here nothing back. This in turn has unfortunately, left me with no other option than to leave a bad review. £300 down the drain. I think a hotel like this is a total disgrace. Do yourselves a favour and take your money else where!
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Date of stay: April 2020Trip type: Travelled as a couple
1 Helpful vote
Response from , Właściciel at Mercure Krakow Stare Miasto
Responded 21 Jan 2021
Dear Niamhwade, Thank you very much for choosing Mercure Kraków Stare Miasto for the stay which you were planning for April 2020 and for taking the time to share your concerns with us and the TripAdvisor community. Allow me to begin by saying, that the experience regarding rebooking your stay which you described does not in any way or form reflect the level of service the we strive to provide. Please accept my sincerest apologies for this fact. I am determined to find a solution which will enable you to take full advantage of your pre-payment and in order to do that I would like to kindly ask you to contact me at h9627-rd@accor.com or in a direct message on tripadvisor. I am positive that we can find a solution which you will find satisfactory even if planning travels in the nearest future will prove impossible. When the global health crisis begun last year it took everyone by surprise, including the hospitality industry. The uncertainty regarding how the situation will develop and when will the world be safe to travel again made it very difficult for the industry to cope with in the early days of the pandemic. However, as days were passing and the situations was becoming clearer our hotel group prepared a comprehensive policy towards prepaid reservations that was aimed at allowing all of our Guests around the world to take full advantage of the prepayments they have made. Of course, I understand and acknowledge that your review is a direct result of your experience with our hotel thus far, but at the same time I would like to assure you that as a hotel we value fair and transparent business practices and we will do all that we can to regain your trust. I sincerely hope that you will decide to contact me and thus give me the opportunity of resolving this issue. Best wishes, Adrian Kołba Rooms Division Manager
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Michael H wrote a review Oct 2020
Bristol, United Kingdom81 contributions51 helpful votes
Very nice decor and lounge area. Room was good and very well-located. Staff were great. Breakfast had a lot of variety. Easy to walk to most sights. Opposite main train station and huge new shopping mall. Recommended.
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Date of stay: September 2020Trip type: Travelled as a couple
2 Helpful votes
US$76 - US$146 (Based on Average Rates for a Standard Room)
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto / Kleparz
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Frequently Asked Questions about Mercure Krakow Stare Miasto
Which popular attractions are close to Mercure Krakow Stare Miasto?
Nearby attractions include Womai (0.3 km), HistoryLand (0.2 km), and BAD AXE Throwing Krakow (0.4 km).
What are some of the property amenities at Mercure Krakow Stare Miasto?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Krakow Stare Miasto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Krakow Stare Miasto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Krakow Stare Miasto?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Mercure Krakow Stare Miasto?
Conveniently located restaurants include Chimney Cake Bakery, Lodziarnia Donizetti, and Gossip Cafe.
Are there opportunities to exercise at Mercure Krakow Stare Miasto?
Yes, guests have access to a fitness centre during their stay.
Does Mercure Krakow Stare Miasto have an airport shuttle?
Yes, Mercure Krakow Stare Miasto offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Krakow Stare Miasto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Krakow Stare Miasto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.