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Mercure Kasprowy Zakopane

Traveller (413)
Room & Suite (158)
Dining (86)
Overview
ul.Szymaszkowa, Zakopane 34-500 Poland See on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
3 Star accommodation
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Reviews(352)
Traveller rating
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wbafc87033
Wolverhampton, United Kingdom
61
Reviewed yesterday
Very nice hotel not far from bus / railway station, the staff at the hotel are very friendly & very polite and had problem ordering me a taxi to the bus when I departed, there is also a good sections of shops about 10 walk from the hotel.
Review collected in partnership with this hotel
Thank wbafc87033
Maps66272005271
Gdynia, Poland
10
Reviewed 1 week ago
Excellent overall plus allows Dogs very helpful Staff in all areas. Plenty of car parking easy access to main reception with Staff available to assist with luggage.Good quality Food in all restaurants
Review collected in partnership with this hotel
Thank Maps66272005271
Response from GrupaB7, Dyrektor generalny at Mercure Kasprowy Zakopane
Responded 1 week ago
Dear Guest, Thank you for your time to share the experiences of staying in our hotel with us. We are delighted that you enjoyed your stay and also food and staff . Hope we will have the pleasure of welcoming you in Mercure Kasprowy Zakopane again. Yours sincerely, Sebastian Nocuń General Director
Go25339952085
10
Reviewed 3 weeks ago
I recommend this hotel. Very good location, excellent food, very nice lobby, good service, nice rooms.Negatives - very stupid TV system, we had to unplugged the TV to switch it OFF, only polish programs available, the remote controller worked only 50%. They said that the rooms are too small for two extra beds for children, that they can put only one extra bed and the other child must sleep between the parents. It is a big lie, the rooms are big enough to comfort 4 family members. But they would have to make a bigger effort
Review collected in partnership with this hotel
Thank Go25339952085
Response from GrupaB7, Dyrektor generalny at Mercure Kasprowy Zakopane
Responded 2 weeks ago
Dear Guest, Thank you for your positive review. We are most grateful of you taking the time to share your experience of Mercure Kasprowy Hotel. It was a pleasure to have you staying with us and I am delighted to read that you enjoyed your stay. Also please rest assured that we are taking the appropriate measures to address the problems have met and prevent future occurrence. I hope to welcoming you back in the near future. Sincerely, Sebastian Nocuń General Manager
Dorian84749
Philadelphia, Pennsylvania
62
Reviewed 11 Oct 2018via mobile
I recently booked room in this hotel.
I have to say I had very great and kind customer service.
I was able to do all my upgrades via email with Ms Malgorzata Dvorak without any problems.
I am hoping that management knows how great employees they have.
Thank You so much again.
Thank Dorian84749
Response from GrupaB7, Dyrektor generalny at Mercure Kasprowy Zakopane
Responded 17 Oct 2018
Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. It is always a pleasure to receive positive feedback. Thank you for appreciation to our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Sebastian Nocuń, General Manager
patrick_kowalczyk
london
2512
Reviewed 8 Oct 2018via mobile
The hotel is located around 2 km from the city centre. If you don't have your own car you can use hotel bus service connecting hotel with different points of Zakopane attractions. the hotel got great views of mountains and is located 2 minutes walk to ski cable . perfect for winter break. got also nice large outdoor swimming pool open during the summer time. we stayed in standard room which was just ok but there was a bit cold in the room and you can not regulate any room temperature as it's probably set for whole hotel. bathroom ok. breakfast great. staff friendly and always helpful. I would consider this hotel in future.
Thank patrick_kowalczyk
Response from GrupaB7, Dyrektor generalny at Mercure Kasprowy Zakopane
Responded 9 Oct 2018
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Zakopane Kasprowy. It is always a pleasure to receive positive feedback. We are delighted that your enjoyed your stay, location, views and breakfasts. Thank you also for nice words to our staff. Hope we will have the pleasure of welcoming you in Mercure Kasprowy Zakopane again. Yours sincerely, Sebastian Nocuń, General Manager
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About
Description
Mercure Kasprowy Zakopane is a 3 hotel situated on the picturesque Polana Szymoszkowa glade, close to a hot spring pool and a ski slope (open only during ski season). The hotel prides itself on the highest More quality services and most beautiful views of the Tatra Mountains.Mercure Zakopane Kasprowy offers 288 rooms, 12 fully furnished conference rooms for 1,150 guests as well as three restaurants, a bar and disco. After an active day, you can use the pool, sauna, fitness centre, beauty parlour, junior club and mini club for the little ones as well as a reading room. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Free High Speed Internet (WiFi)
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Ski-In / Ski-Out
Wheelchair Access
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Ski-In / Ski-Out
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Ski-In / Ski-Out
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
Number of rooms
288
Price range
US$50 - US$126 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Kasprowy Zakopane Hotel Zakopane
,
Accor Kasprowy Zakopane
Location
Poland > Southern Poland > Lesser Poland Province > Zakopane
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Ski-In / Ski-Out
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
Number of rooms
288
Price range
US$50 - US$126 (Based on Average Rates for a Standard Room)
Also Known As
Mercure Kasprowy Zakopane Hotel Zakopane
,
Accor Kasprowy Zakopane
Location
Poland > Southern Poland > Lesser Poland Province > Zakopane
Photos
Traveller (413)
Room & Suite (158)
Dining (86)
Pool & Beach (6)
Business Centre & Event Rooms (10)
Family and Play Areas (5)
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Questions & Answers
Ask a question
_SunnyDay_
21 October 2018|
Answer
Response from GrupaB7 | Property representative |
Hello, it can be double room with extra bed for child or studio- 2 connected rooms, than parents and child have got their own rooms. Best regards Mercure Kasprowy Zakopane Hotel
0
Votes
Google Translation
Danielle S
17 September 2018|
Answer
Response from GrupaB7 | Property representative |
Good morning, yes, there is possibility to prepare food for vegans. You just need to inform reception while checking in. Best regards Mercure Kasprowy Zakopane Hotel
0
Votes
Google Translation
byron0
16 March 2017|
AnswerShow all 7 answers
Response from MercureZakopane | Property representative |
Dear Guest, price of breakfast is 50 pln (12 $) and price of dinner is 80 pln (20 $). Every day we served a different theme buffet. You could make a reservation that includes breakfast and dinner. I hope we will have a... More
1
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Google Translation
Room Tips
"Lovely room with a lovely view of the snow covered mountains "
wbafc87033
yesterday
Read review
"Very comfortable and spotless clean "
Maps66272005271
1 week ago
Read review
"Don't remember "
jknec2018
16 Sep 2018
Read review
"Nice roooms"
bgelmer
16 Sep 2018
Read review
Show More 
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