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Zamek Ksieza Gora

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Ksieza Gora 2, Karpacz 58-540 Poland
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US$118
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Traveller (74)
Room & Suite (28)
Dining (4)

About

#11 of 205 Speciality lodging in Karpacz
Location
Cleanliness
Service
Value
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Sauna
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Hot bath
Indoor pool
Bar / lounge
Restaurant
Breakfast available
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Non-smoking hotel
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Room features
Housekeeping
Room service
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
Polish
66Reviews1Q+A1Room tip
Traveller rating
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KT F wrote a review Nov 2019
13 contributions4 helpful votes
+1
We had booked this based on the photographs available on booking.com - whoever was paid to take these did a great job. The hotel is in the process of being renovated whilst also being fully booked, meaning that it is very evident that this is not complete. There is the old Villa which is the original building and then two new wings being finished, which have the potential to be nice. Check in clerk was nice enough, spoke limited english but we got what we needed. After trying to not to breathe in overwhelming air freshener we found our room, up on the fourth floor - this was our Honeymoon and I had asked for a nice room with a view if possible which the hotel said they could honour. This isnt what was delivered. The room was tiny and extremely basic although I will say the wet room looked new and was clean, albeit very small. There is only one room in the whole hotel with a bath by the way, which is in the old villa and the nicest room photographed! The carpets were dirty and stained. There were two holes in the wall on each side of the french doors. This led out onto a disappointing balcony which is about 2 ft wide, no chairs or anywhere to really take in the views, you would expect a hotel in this location to monopolize those opportunities. The flooring on the step of the balcony was all loose and you are not separated by any privacy screen from the adjourning rooms balconies. The room contained no comfort features at all - there was one chair at a small desk that contained a mint teabag and a berry teabag. The bed was pushed into an alcove so my partner couldn't actually walk down one side of the bed as he's 6ft 4, whilst the other side is against the wardrobe (which contained nothing, no extra pillows, blankets or robes). There are always two single beds pushed together, this is not an extra large double or double bed and certainly not what we were expecting for a honeymoon stay! There were various other stains and marks on the walls and water marks and stains on many of the corridor walls. The hotel couldnt offer us any viable alternatives as the hotel was full so we thought we would check out the rest of the amenities before making a decision, hoping something would make the stay comfortable and the room could be overlooked. The pool is TINY with no where to sit comfortably or relax round it. There was a family with children in there when we went to look at it and there is no way you would have been able to swim or even relax in that pool as it was full with 4 people. There is no private changing area, just a row of lockers in an open room off the main corridor, nor are robes available to walk from your room to the pool if you want to get changed in privacy at your room. Only two VERY substandard orange towels were present in the room which we presumed must be for the "spa". There is one open shower available off the pool so again, you would have to wander back to your room in a small towel if you wanted any privacy at all to shower after using the pool. The bar (calling it a bar is a stretch) was closed when we arrived at 6pm on Sunday and did not look like anything comfortable or special. The restaurant only serves between 5pm and 7pm which is extremely limited considering you would have to drive into Karpacz if you wanted to eat outside of these times since it is a fair walk down an awful driveway! Again there is a mix of new parts and half finished, renovated parts as you walk around the hotel - it has potential. The drive up to the hotel is horrendous, pot holes are an understatement! It ended up snowing whilst we stayed in the area (in another hotel) so goodness knows what that road would have been like. The hotel overall is hugely misrepresented in photographs which is so disappointing as it looks fabulous. We booked through booking.com and immediately checked out when we realised there was no comfort at all and the hotel couldn't offer an alternative (i understand they were full and the receptionist was only able to do so much). I made a complaint via booking.com immediately that evening after driving 2hrs to a friend we luckily knew in Wroclaw. They assured me they would contact the hotel and seek a refund - I provided the photographs to back this up too. As it stands, we have yet to receive a response from the Manager of the hotel and therefore booking.com cannot refund us which I find horrendous service, considering their KPI for the hotel to respond is only 3 days. Stay somewhere else and save your money - this poorly presented hotel is only made worse by the poor service provided by the manager! We ended up staying at Palac Margot which was amazing and exactly as it looks!!
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Date of stay: November 2019
Value
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Room Tip: Request the only room with a bath in the Old Villa
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Xxx943 wrote a review Oct 2018
Wroclaw, Poland12 contributions5 helpful votes
Unusual, great, fantastic. Super pool and sauna after walking over 20 km in the mountains. Quiet and a bit isolated, delicious breakfast with amazing views. I want to come back there one day. The best place in Karpacz.
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Date of stay: October 2018Trip type: Travelled with friends
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Phil K wrote a review Jul 2018
3 contributions
After a few hours drive from our summer home ( Opole) we arrived for a weekend break, great amenities, wonderful food, amazing views. The hotel is a great mix of old and new, with the original old building modernised and renovated. Very helpful and pleasant staff, managed to use the spa facilities which were great too. A short drive into the town (Karpacz), you can walk but it will take a while as the hotel is situated on a huge mound ! Take the cable car to the top of the mountain or eat at an abundance of restaurants. Would definitely visit again. Super !
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Date of stay: July 2018Trip type: Travelled with family
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ssinc119 wrote a review Jul 2017
Manchester, United Kingdom74 contributions64 helpful votes
I was excited about staying at this hotel, I'd read reviews and seen the photos and thought it looked great but the reality was a bit of a disappointment. That said it would not take much to make this place great. I'll start with the positives: The hotel looks like it has been renovated recently and has had a fair bit spent on it. The public areas are all really clean and look new. The location is superb, you fell really away from everything and there are great views. The restaurant, situated towards the back of the hotel in a standalone old building, it is a lovely building with fantastic views across to the mountains. The breakfast was good. Leisure areas inc pool and sauna are very nice and look new. The areas for improvement. The restaurant - it closes at 19.00. This is very early and was really disappointing it would have been lovely to have dinner looking at the views but I don't want to be eating dinner that early. Even if they kept it open to 20.00 or 20.30 it would be an improvement. The hotel lacks a good communal area be that a bar or lounge. The rooms are quite small so it would be nice to be able to relax somewhere. There is a bar area but it feels quite impersonal. There is a great sun deck area but this is probably under utilised. There were 3 chairs there while we were there. For such a big decking area it would be great to have some good outdoor furniture and make more of a feature of it, maybe have a bar there or at least a member of staff that calls round to see if anyone wants drinks. The views from the decking area were great so it was a shame that more was not made of this. The hotel is nice and as I say, it wouldn't take much to make it great but on this occasion I unfortunately felt a little bit disappointed
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Date of stay: July 2017
Location
Service
Sleep Quality
Trip type: Travelled as a couple
1 Helpful vote
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PRICE RANGE
US$66 - US$120 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLower Silesia ProvinceKarpacz
NUMBER OF ROOMS
33
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Frequently Asked Questions about Zamek Ksieza Gora
Which popular attractions are close to Zamek Ksieza Gora?
Nearby attractions include Sniezka (0.8 km), Muzeum Zabawek (0.6 km), and Klocki Karpacz (0.8 km).
What are some of the property amenities at Zamek Ksieza Gora?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Zamek Ksieza Gora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Zamek Ksieza Gora?
Yes, free parking is available to guests.
What are some restaurants close to Zamek Ksieza Gora?
Conveniently located restaurants include Bar Wrzos, Atelier kulinarne Sarmacja, and Molto Bene Pizza.
Are there opportunities to exercise at Zamek Ksieza Gora?
Yes, guests have access to an indoor pool and a sauna during their stay.
Does Zamek Ksieza Gora have an airport shuttle?
Yes, Zamek Ksieza Gora offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Zamek Ksieza Gora located near the city centre?
Yes, it is 0.9 km away from the centre of Karpacz.
Are pets allowed at Zamek Ksieza Gora?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Zamek Ksieza Gora offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Zamek Ksieza Gora accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.