Announcement of suspension of hotel operation for an uncertain period of time.
Sopron is one of the most preferred cities of Hungary, and is very famous of it's history and it's loyality to our country. We are all very proud working here, as we may provide to our visitors not only a unique city, as a peaceful and natural green environment, and a beautiful & friendly hotel as well. Vienna and Bratislava is almost appr. 60 Km from here, people may visit such ancient Austro-Hungarian city landmarks, as Baden, Mariazell, Eisenstadt, Fertod, or Nagycenk.Our hotel is 30 minutes on foot from the old castle-downtown of the city, and only 7 km far from the Austrian border.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
I was in your hotel several times before the renovation. Yes, it's better. But. When you enter the hotel, there is an incredible smell of chlorine that is throughout the hotel. The reception was very helpful and fluent in the language, so I can only praise that. Room 313 is on 3 floors like the reception, so you didn't have to walk up the stairs. The room was standard, but the refrigerator had not been replaced, so it almost did not cool at all and was empty. In a 4-star hotel, I would expect a full minibar service. Although there was water in the room, it was only paid for. I would expect free bottled water everyday. The bed was adequate, but the headrests were small. The bathroom was clean when it was opened, but things like cotton wool for the ears were missing, and for a wellness hotel I would expect body lotion, which was not in the bathroom. There was no cleaning during the 5-day visit!!! We had a basket brought out once, but that was all. The bathroom was not cleaned at all and the bed was not even made. Yes, we had a dog in the room, but we were always outside the hotel with the dog during the day, but upon arrival, the room was not cleaned even once. I have to appreciate that you can go to the hotel with a dog. But I would expect at least something for a fee of €20 per night, that something would be prepared for the dog. The bed, water bowl, and some plums were missing. The restaurant was clean and the food could always be chosen. It is quite rude that they charge the tip automatically directly in the bill. Wellness is new but rather poorly maintained. Around the pool, there is a mosaic that is very dirty and not maintained. What I have to praise is that there is a no-swimwear zone in one part of the sauna. Although I don't understand how someone can go to the sauna in a swimsuit. This should be prohibited in the entire sauna. The saunas are small, but there are several of them, so everyone can choose. The overall impression of the visit was good, but I would think about whether I would return again.
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Date of stay: March 2024
Value
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great hotel. Beautiful surroundings. Very kind staff. Fantastic food. My only bitter was that I as guest of the hotel could find no free place in the wellness area at 5 pm in the weekend. The staff at the wellness reception told me that the hotel lets outsiders in and they occupie most of the rest beds. They told me to come back in the morning. This partially spoiled the good impression cause I came here to enjoy the pool and the sauna.
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for 3 nights at this hotel and used it as "vacation from our vacation." It is considered a four-star hotel and thus a Wellness Center. Facilities include a spa with sauna, small indoor pool, jacuzzi, health club and other services such as massage. The hotel is one of the newer hotels to be built on the Louver Loop, just a 10 minute bus ride outside of the main square of Sopron. The hotel is very pleasing to the eye and surrounded by lovely grounds and borders a nature park.
The hotel rooms were very nice. However, the first room we were assigned had a problem with the lock and we could not get out of the room. We had to call the front desk who had a hard time understanding what our problem was until they came up and were able to unlock the door from the outside. Then, when staff got locked in our room too they fully understood. We were upgraded to a really large 7th floor room for our troubles.
Rooms are available with half and full board. We chose half-board to allow flexibility for dinner. For a four-star hotel, staff could use a little bit of work especially in the dining area. If you don't take the full board and decide to eat in the restaurant, staff gets very confused when you don't choose the buffet. We were ignored for 20 minutes before we flagged someone day who then got someone to take our order. Food was mediocre for dinner.
A huge breakfast buffet is served. Bus stop is right down the street to take you into the center of Sopron for siteseeing and yourcan buy bus tickets onboard. Leave your car behind.
The sauna and other spa facilities were a great way to unwind which is why we chose this hotel midway through our vacation. Otherwise, look at the other 3 star hotels in the area. This one is way too much money for the services we received..
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Date of stay: September 2006
Value
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Location
Cleanliness
Check-in / front desk
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We spent two nights at this amazing hotel and everything was excellent! The location was fantastic, we loved the view to the calm and quiet forest from our room. The spa was terrific with many saunas and clean pools. At the restaurant the food was nice, we really enjoyed both the breakfast and dinner selections. Let me highlight one of the servers Lorenzo who was the best!!! He is the true defenition of great hospitality and service-mindedness. The front desk team was also lovely and offered us welcome drinks and extra points upon arrival. My partner and I enjoyed the moonlight bar and also the gaming desks in the lobby. The hotel also has a decent parking which is a huge advantage.
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Fagus, Guest Services / Front Office at Hotel Fagus
Responded 16 Dec 2024
Dear Guest, Thank you for sharing your wonderful experiences with us. We are delighted to hear that you had an excellent stay in every aspect and enjoyed the quiet forest view from your room as well as our fantastic spa facilities. It is a particular pleasure for us that you were pleased with our restaurant offerings and that Lorenzo's service contributed to your pleasant experience. We gladly welcome your feedback as it helps us continue to provide high-quality service. We hope to welcome you back soon. Best regards, The Fagus Hotel Team
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Beautiful, modern hotel, small but nice wellness area! Food good, rooms very nice! In a good location, nice walks possible nearby! Plenty of parking! A few minutes from Sopron city center! Good connection to public transport!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great, quiet hotel with great staff! The massages were a dream! It's best to arrive during the week, as it's very busy at the weekend! The food is also great! The spa area is pleasant with seating and loungers! The water temperature is great!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Auf jeden Fall sollte man sich Massagen buchen!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We travelled to this Hotel with my Family, to spend a long weekend here. We really love this part of Hungary, and this Hotel is situated in a very beautiful location. Unfortunately that is all the best, I can tell about Hotel Fagus. Let me explain: Pros: - location, surroundings - activity and trip possibilities around Sopron Negatives: - MATTRESS: the worst sleeping experience ever!!!! We were in this hotel some years earlier, and they told us, that the mattresses will be changed. Well, the mattresses haven't been changed since then. They are really bad, simply unable to sleep on them. We had planned many things to do in Sopron, and around, so after 1 night we bought a rubber mattress, just to be able to sleep a little bit. It's a shame for a 4* hotel... - SHEETS: they were dirty!!!!! And smelled like somebody (or more) has alrady slept in it, and after them the sheets were only ironed out, but not washed out. All the pillow sheets smelled like oily hair. Pfujjjjj!!!!! We had to buy new pillow, and new pillow sheets in order to be able to sleep. It is a shame. - SMELL: the rooms smell like a tired old canteen room, when You enter, and unfortunately You simply can not get rid of the terrible smell. You can smell it in the bathroom, also. Hated it! - WELLNESS: You can feel like nobody cares for it, the water, that came out from pools was never wiped out, it was really slippery, and extremely dangerous. And You could feel the dirt here, also. - FOOD: from the cheapest ingredients do not expect fine food, but when something ran out, they did not replaced, which is also not acceptable. -STAFF: You can recognize the same feeling in Fagus, everywhere, they simply don't care. Feels like there is no owner of this Hotel. We met a rude receptionist, when we asked the code of wifi, she just simply poked her finger to a small board, - without saying a word -, from what we could read the code. Yes, we can read, but I think this is not the way a receptionist could deal with a guest. - SMOKE: probably it was the 2nd worst part (1st was the mattress) of our stay. They designated the smoking area at the back of the reastaurant, just under the rooms. So You could smell the smoke in the restaurant, and in your room. We travelled to this hotel for its location, for the fresh air, but we rarely could smell some fresh air, because of the constant bad smoke smell. Smoking area should be situated far from the place where the majority of the guests would like to eat and sleep. But....as I have mentioned, they simply don't care.... - BATHROOM: you can find towels inHotel Fagus with the name of another hotel: Hotel Magnus.... Excuse me!? Feels like they bought some old stuff from a bankrupt hotel, and they think oh, these are good for guests of Hotel Fagus... In the bathroom You could found nothing but just liquid soap. No shampoo, no conditioner, no body lotion, nothing, just liquid soap... The bathroom was dirty, also, specially the WC, it even smelled really bad. Finally this is a hotel, which location, the surroundings are beautiful, even the facilities of the hotel are good, but it leaded in a very negligent, careless way, which comes out from every part of it. This is a shame! It should be closed, or the management should be changed in a very short way!
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Date of stay: May 2014
Value
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Sleep Quality
Trip type: Travelled with family
Room Tip:There are NO good rooms. At all.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kovacs M, Director of Sales at Hotel Fagus
Responded 12 May 2014
Dear Guest, Thank you very much for your review. Of course we are not very pleased to read only negatives about the hotel and the services, but if you felt you have had not any positive experience, we have to accept it , though , we're very sorry about it. Thank you for your constructive criticism too, we’ll put away the smoking area from the exit of our restaurants. So far was not reported this problem to us by our customers. Receptionist colleague 's behavior is truly not acceptable, we do not fit the guests, so we apologize to you for her name. Unfortunately, in a lot of things I need to give you the truth, as one of the owners of the hotel operator company. It took over one and a half years ago, the hotel operation to contract our included in the hotel's owner - MKB Bank”s related company - immediately starts on the basis of our original renewal list the nine -year-old hotel has been continually delayed renewal (mattresses, textiles, wellness, maintenance - air -conditioning, ventilation, heating, etc.) processes. Unfortunately, this has not yet begun, and we can not be budgeted without the owner’s assistance the costs of the renovation. We regret that due to the above mentioned problems, did not turn in to rest, as planned, so on behalf of the owner and of course in our own behalf we apologize from you.
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this hotel has modern rooms, however it doesn't have the best available beds in Sopron area. It's located outside the Sopron city centre but near to a green area. The bar in hotel is ok, if it's 'open' as it's often (early) closed. The restaurant has OK food, but is boring.
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Date of stay: June 2014
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kovacs M, Director of Sales at Hotel Fagus
Responded 7 Apr 2015
Dear DB_Geert Guest, Thank you very much for your review. We are very sorry your bad experience with our beds, as we changed most of the matracces a half year before. We do every time our bests for our customers, if they inform us about their current problem on spot. We keep the opening time of our bar, caffe and restaurant as well, I am very sorry, if it was not suitable to serve you well. We change on a regural basis our food card, I hope next time you come here, you won't be find it boring. We wish you a very pleasant Springtime!
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We have stayed in this hotel many times and we still come back every year. We love the location of the hotel and its neighbourhood. It has an atmosphere that I can't describe. It is located in Sopron, but it's like a remote place surrounded with forest. This is the main reason why we come here. The other reason is the oulet nearby in Parndorf, Austria. If you like shopping then don't miss this place :)
Addition to the unique atmosphere the WIFI signal is very good and you do not need a password to access the internet. The dining area is cozy and the garden is also nice. (however the food isn't that good unfortunately). The staff is very helpful everywhere, I can't say a bad word about them.
This could be a very good hotel, however there are many things that we would change. We always stay in a normal deluxe room, but we don't like that we have to put the beds next to each other. Even if the beds are next to each other there is a small gap between them and we hate that. Since the matresses aren't fixed the gap becomes bigger and bigger and we have to push the matresses together every day. The hotel should provide rooms equipped with double beds. Most of the rooms should have double beds.
The wellness area is too small. We always try to stay in the hotel when there aren't many guests. In this case the wellness area is calm and quiet and you can relax. Otherwise it is crowded and loud and it is more like a nightmare rather than a place to relax. So our advice is to pick a date between Monday to Friday and you'll be fine. Avoid national holidays and long weekend as well. We can't imagine how crowded the wellness area can be when the hotel is fully booked. (like the last day of the year).
The number of free parking places is limited. Very limited. During peak times you can't find an empty place.... If all the places are occupied you can still park in the garage under the hotel however you have to pay for that. It isn't fair at all. The parking should be free for all the hotel guests.
The fittness room is well equipped with new machines. It has been renovated recently. Addition to this there is a squash court next to the wellness area. We've never used it but it looks good.
Couple times a week there are sauna seances at the wellness area. We tried it two times and it was very good. If you like saunas then we recommend this. It costs 400HUF per person which is acceptable. However from my point of view the infra sauna should be free for the hotel guests. It cost 1600HUF for two person for 30 minutes.
The dining area is nice and cozy and we always like to have dinner and breakfast there. However the food isn't that good. It was much better earlier, like 5 years ago. We aren't picky and we always find food that we like, but the selection is limited. The hotel should provide more different food and traditional hungarian dishes as well. Addition to this sometimes the food was inedible salty or just simply inedible. Overall my food rating is 3 out of 5. It wouldn't be a big effort to improve the quality and the number of selection.
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Date of stay: December 2014
Value
Rooms
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kovacs M, Director of Sales at Hotel Fagus
Responded 2 Jan 2015
Dear Olci83, Thank you very much for your exceptional correct review and proposals. We will accept more of them, hopefully you will see some changement by your next visit! We wish you a very happy New Year! p.s: Please note by your next visit, that you want a double room with real double bed! I guess you will get it :)!
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We stayed there for 2 nights and in summary the hotel is very disappointing and we had only bad experiences. Generally, the quality is not for a 4 star hotel and the services and the niveau look like as an old company's recreational place from the late 80's (although the hotel was built after this period).
The rooms are dirty, especially the carpet, which are not properly cleaned for ages and it is hardly justifiable by the hotel manager who mentioned in other comment's replies, that the owner was not providing enough fund for the renewal of the hotel. With a professional cleaner company surely the carpets could be cleaner with high pressure steam hoovers or other. Easy solution, but if somebody wouldn't spend a money for it, no surprising the result...
The air-conditioning was so noisy if we switched on for heating that we could not able to sleep. Although, we couldn't anyway, because the bed (or better to say the 2 matrasses) so uncomfortable that we were completely broked down by the morning at wake up. And as a top of it, in the morning of the second day we woke up before 7.00 am, because of the intensive kitchen smell coming for the bathroom's ventilation on the six floor! We knew, the scrumbled eggs with onion are ready for the breakfast, instead of a wake-up call... And if we are at the bathroom, it is worth mentioning that the WC installed on the wall is in lower position as usual (like in the kindergarten), which is perfect for the kids and who is practising skiing.
In the restaurant the breakfast's selection was ok and there is quite wide variety for choose. However, in the dinner only meat lowers can eat main dishes, vegetarians had no any choice for main course, even the salats included meats. Not speaking about anyone who has allergic for any contains. Only students were in the restaurant (which we were not against of it), but shows the hotel management's approach how to save money...
We tried the wellness area as well, nothing special, it has an average services (massage, sauna, etc.).
This hotel is located close to the Austrian border and surely expect guests from Western countries. With this quality of service it is hardly believed that foreigners would come back again to this place.
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Date of stay: October 2014
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kovacs M, Director of Sales at Hotel Fagus
Responded 11 Nov 2014
Dear AZ, Thank you for your review. We are very disappointed that you found only negativ features, althought you are right in mostly. The carpets are realy dirty, we tried already more companies, there is a company for example who is coming with nanotechnology cleaning system on next Monday. The air-condition system is realy old one, (as the hotel is 8 years old), we will let repair it on next Spring. We changed the 70 % of the matrassess already, unfortunately we had not much money changed all them yet, but if some of our guests can not sleap well, and informs the recepction about it, we change the matrasses immidiately. Against your bed experiences we assure you, we do every effort to make the stay of our guests so comfortable as we can. Fortunately we have guests from western countries too, there is a review from our guests from Prague on the same time you stayed with us: "Wir danken fuer Aufenthalt im Ihren Hotel im 6- 9 . 11 Es war absolut perfekt , wir waren sehr zufrieden und viel Bedanken an Kocher , so gute Ente habe ich niemals gegessen" (with name and e-mail address). We wish you a lot of excellent hotel stays in the future, and thank you again for your review.
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