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BEST WESTERN Santakos Hotel

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#4 of 29 Hotels in Kaunas
Certificate of Excellence
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278 Reviews from our TripAdvisor Community

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Showing 162: English reviews
Nancy, France
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 3 March 2014

This hotel seems to be old and has not been renovated for a while. In our room, curtains were missing the first night, we had to ask 3 times for new curtains, which came only the next morning. Facilities are not included in the price of the room (except in you wanna go from 7.00 am to 10.am!), which is... More 

Helpful?
1 Thank msdlpom
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Dear Guest, Thank you for staying with us and for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 February 2014 via mobile

Complete lack of customer service, don't expect a hello, or good morning from any member of staff. Breakfast staff hide rather than speaking to you (seriously only saw the staff as we arrived, then they disappeared). Sauna is only open from 7 until 10:30! Pool is something to dip in, not to swim. Breakfast was limited, nice salad selection. Overall... More 

Helpful?
1 Thank lukewint
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback and on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying... More 

Woodmere, New York
Level Contributor
90 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 26 January 2014

This hotel in Kaunas is very nice and comfortable. The rooms are very clean and nice. A bit colder on one side of the hotel during the winter. The hotel is in a great location and easy to walk to some of the cafes and restaurants. The Staff is very nice and they are always there to help.

Helpful?
Thank egellman
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. Your opinion is very important to us and we value it. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and... More 

Vilnius, Lithuania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 December 2013

My stay at Best Western Santaka was with business intention for 1 night. This stay was comfortable, room was very clean, cozy, lovely decoration. The staff are pleasant, give for me all needed information.

Helpful?
Thank MykolasLT
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your kind and warm words! We would love to welcome you at the BEST WESTERN Hotel Santakos again. BEST regards, Inga Kerbelyte Managing director More 

Bingley, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 November 2013

I stayed at the Santakos on business for 3 nights and found it very comfortable and welcoming. I did not pay so cannot comment on the price. The room was comfortable and spacious with modern yet warm decor, solid wood furniture and full length windows across the longest wall. The bed had soft white linen sheets and pillowcases. The ensuite... More 

Helpful?
Thank Hannah L
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Worthing, United Kingdom
1 review
Reviewed 11 October 2013 via mobile

Stayed for a weekend on a deal with a free bottle of bubbly (local). Everything went as promised. Really cozy and clean, no annoying crowds as in a big hotel, central within walking distance to all you need. Staff was polite and accommodating. Check-out at 12am, however nobody tried to kick as out as we have overstayed for a couple... More 

Helpful?
Thank Arta_Vietra
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property and all your warm and kind words. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in... More 

Spratton, Uk
Level Contributor
115 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 1 October 2013

The Santakos is well located in the old town area of Kaunas. The main sites are all within easy walking distance. The bedrooms are very comfortable and all have free wifi. The hotel staff were all friendly and helpful. The cost of the rooms are reasonable. Breakfast was buffet style and offered meats, fish, breads etc. the hotel has a... More 

Helpful?
Thank CaptTravel
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +370 37 302 702. BEST regards,... More 

Valletta, Malta
1 review
Reviewed 13 September 2013

I booked and paid in advance of around 40 days a room at the Hotel Santakos for my family between the 12/09/2013 and the 19/09/2013 and when we arrived at 20:15hrs we where told that our room was not available because they had given all their rooms to another group and we could not stay there. But we were told... More 

Helpful?
Thank Jason S
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Dear Guest, Thank you for your feedback and the opinion you expressed. Our customers and their feedbacks are extremely important to us. As I do not agree with your point, I’d like to express our views on this happening. I know that the customer is always right, that some of them are not satisfied with the move-out therefore we do... More 

Tampere, Finland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 September 2013

I stayed for 3 days, 16 Aug 2012 - 19 Aug 2012 The location is excellent. Room was very comfortable. I love the bathtub, I enjoyed it every day. The sauna and the indoor swimming pool were very nice. Breakfast was excellent, was a lots of choice. I had some problem with the key... I could not open a door... More 

Helpful?
1 Thank ONAtalia2013
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

First of all I'd like to thank you for your stay at the Best Western Hotel Santaka. It was a great pleasure to serve you. Thank you for sharing your feedback with us - please know that we are taking your feedback to heart and focusing on improving. I apologize for not exceeding your expectations fully. We strive to ensure... More 

York
Level Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 August 2013

Fabulous little hotel, wonderful welcome and service. The location is excellent, just a short walk from the city centre with all its attractions. My room was lovely, no view but a great size. My colleague's room was even better with full length windows and a lovely view. Breakfast was excellent, lots of choice, and we ate outside on the terrace.

Helpful?
Thank PolandYourWay
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you very much for taking your time to share your positive feedback with us. We are extremely happy you enjoyed your stay at BEST WESTERN Santaka Hotel and found your room spacious and comfortable. We are glad the welcome and service was nice and we managed to exceed your expectations! We are looking forward to welcoming you back again... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Pool
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
Room types
  • Smoking rooms available
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
The Best Westrn Santakos hotel is situated at the merging point of the centre and the Old town - in a calm J. Gruodžio street. In the aesthetic 100 year old building you can find a comfortable and elegant interior. Being away from home, you will find yourself quite at home at Best Western Santakos hotel! ... more   less 

Additional Information about BEST WESTERN Santakos Hotel

Address: J. Gruodzio Street 21, Kaunas 52316, Lithuania
Region: Lithuania > Kaunas County > Kaunas
Price Range: $74 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Santakos Hotel 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
Best Western Kaunas
Kaunas Best Western
Hotel Style:
#2 Luxury Hotel in Kaunas
#3 Family Hotel in Kaunas
#6 Business Hotel in Kaunas
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Santakos Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN Santakos Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“415 has great view on the street below”
 of 5 bubbles PremiumFlyer74, 16 Oct 2016 | Read review
“#601 has a great viewto the city but keep in ming that it'a awailable only walking upstairs 2 floors.”
 of 5 bubbles AlexBelousova, 30 Aug 2016 | Read review
“The hotel is in a quiet side street so all rooms are quiet. If you dont like waiting for the lift, ask for a room on the lower floors”
 of 5 bubbles SydneyMaie, 25 Jul 2016 | Read review
“Hotel has unsuitable rooms which are not renovated and located under the gables.”
 of 5 bubbles JEAN1999, 16 Jul 2016 | Read review
“The room nr 415 has a nice view, air condition”
 of 5 bubbles Stekaren, 5 Jul 2016 | Read review
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