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Paradisus Rio de Oro Resort & Spa

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Traveller (7827)
Pool & Beach (1909)
Room & Suite (1053)
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Overview
  • Excellent74%
  • Very good18%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“royal service”(1,214 reviews)
“el patio”(451 reviews)
“outdoor shower”(290 reviews)
AMENITIES
Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
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Reviews (5,665)
There are newer reviews for Paradisus Rio de Oro Resort & Spa
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4,920 results
Traveller rating
3,585
898
310
90
37
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3,585
898
310
90
37
Show reviews that mention
All reviewsroyal serviceel patiooutdoor showershow tablethe mediterranean restaurantjunior suitepool restaurantbutler servicejean marcrs beachrs restaurantmain beacha la carte restaurantsroyal sectionlobby barprivate beachhour room service
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21 - 25 of 4,920 reviews
Reviewed 1 week ago via mobile

OK, there are a few issues with the hotel, we have been a number of times over the years and we have witnessed a decline, but it is slight, and we gather that they are being addressed in the near future, such as the pool....More

7  Thank sally b
Response from paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & SpaResponded 1 week ago

Dear sally b, We are sincerely grateful for your review and for the particular and genuine approach that you have about the situations encountered at our resort during your recent stay. Thank you for your kind understanding of some of the issues that a few...More

Reviewed 1 week ago via mobile

It was our first time in Cuba and we had heard that resorts were hit and miss in Cuba so I researched a lot before settling on this so-called 5 star with excellent reviews. We are experienced travellers so have a certain idea in mind...More

5  Thank Kim H
Response from paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & SpaResponded 1 week ago

Dear Kim H, We thank you for writing your opinions about your stay at our resort. It is with sorrow that we read your comments about having to lower your expectations for being your first time on our beautiful island. For your information, our main...More

Reviewed 1 week ago via mobile

The resort and beach are beautiful. Very scenic and pretty. Staff was very friendly. Food was decent. Snorkeling off the resort beach was great. If you go out a little bit you can see lots of different fish and live coral. We had an issue...More

1  Thank LeeL03
Response from paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & SpaResponded 1 week ago

Dear LeeL03, Thank you for your review. We are truly sorry that your had to face some difficulties with your room and although you did appreciate many aspects of your stay, we were not able to get more than an average rating from you. Please...More

Reviewed 1 week ago via mobile

We have just come back yesterday after 10 days. Thomas cook should be ashamed. This is not 5*. The pool is filthy. The tiles are chipped and broken my husband cut his toe on raised drains in pool. The swim up bar seats were sharp...More

11  Thank Annkilkee
Response from paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & SpaResponded 1 week ago

Dear Annkilkee, Thank you for posting your opinion about your recent stay at our resort on this site. It is truly disturbing to us to read so many awful complaints that you alleged to have been going through during your visit and we are truly...More

Reviewed 1 week ago via mobile

Let me begin, we arrived on 26th of April and left the hotel on the 10th of may, and it was the worst 5 star experience we have ever had, the hotel is dirty, especially the swimming pool and pool areas, they were never checked...More

15  Thank Wilcott
Response from paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & SpaResponded 1 week ago

Dear Wilcott, Thank you for your review and for writing your opinion about your recent stay on this site. I would like first to apologize to you if you were not able to see me at the resort. I have always made myself available to...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$230 - US$300 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$230 - US$300 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (7827)
Pool & Beach (1909)
Room & Suite (1053)
Dining (700)
Business Centre & Event Rooms (91)
Family and Play Areas (15)
Questions & Answers
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nigel8304
20 May 2018|
Answer
Response from lilyloop2017 | Reviewed this property |
We didn’t go on a boat trip but if you go on any trip we’d recommend the green path with the jeep..... amazing true Cuban experience 💕
1
Vote
Amy W
17 May 2018|
AnswerShow all 3 answers
Response from 101travel5stars | Reviewed this property |
When you arrive you will be welcomed and you will be either attending a little quick meeting for all the tours available and also at the front desk they schedule a quick meeting for your choice of restaurants for the nights... More
1
Vote
Amy W
17 May 2018|
AnswerShow all 4 answers
Response from John M | Reviewed this property |
When we stayed here the hotel were running a voucher scheme you could use these towards a day in the spa. It may be worth seeing if this scheme is still running or will be available when you travel. Have a great holiday
1
Vote
Room Tips
"bungalow 37 was close to pool and lobby"
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"Depends what you need. I like 12,13 closer to the restaurants."
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"Away from the water pumping stations."
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"Junior Suite"
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