We stayed here because we are loyal to SPG and the location was perfect. The service here was amazing! We were with our 4 year old, and the staff made her feel so special! They found out it was recently her bday, and they made...More
11 - 15 of 946 reviews
From the moment we arrived until we left we had a wonderful experience. We arrived by cab and never touched our luggage until it arrived in our spacious room. Alex at checkin Was very efficient and welcoming. The first night we were surprised by wine...More
First stay was great. Second stay, the hotel kept charging my card various charges for four days after I left. I called 5 times, and never got an explanation why, the DC billing dept never responded to explain why they kept putting charges on (no...More
Hello Valued Guest, Thank you very much for staying at the Westin Washington DCCity Center and for sharing your feedback. I am disappointed to hear that you never received any follow up calls from our accounting team. I totally understand your comments and frustration;please rest...More
"Higher floor is better, though hard to really get a view of the Mall"