My husband was upgraded to 'the largest room on property' with a certificate (titanium). See .pic for tv welcome and large upgraded room! Next day, Ximena Pesenti came in unannounced, scolded us for being there, told us we couldn't have the upgrade, and shut the door in our face. We didn't upgrade ourselves to this room. Ximena and Jessica Mallon (manager hotel operations) won't apologize. Will management apologize publicly here please?
Love this hotel! The rooms are very spacious, the beds are comfortable, it is quiet, and the front desk staff are extremely helpful. 2 blocks away from Georgetown makes the location of this hotel perfect. We also got married here and the courtyard and promenade are stunning!!
A respectable hotel, no surprises. At the basic end of upscale. Everything was fine, but don’t think you’re getting a luxury experience. Clean, well appointed rooms, (good mini bar selections, fine gym facilities), everything you would expect. But the “vibe” is flat. Service: nothing to complain about but nothing to rave about. Location wonderful, right outside of Georgetown, walk to Kennedy Center, longish walk to White House; short Uber to Mall sites. Decent value.
Stayed on business for 2 nights and found this to be an overpriced and run down Westin. The rooms were really average, the bathrooms were weirdly large but not that great and the carpeting and furnishings throughout the hotel really needed updating. The gym was pretty nice (not big, but at least nice) but that was about it. Was mistakenly charged for a bottle of wine from the mini bar as well, though after suggesting I moved the bottle causing the charge (I did not) they reversed it. Will stay elsewhere when in DC.
We stayed here for 8 nights for a holiday in DC and chose it because of the brand and Georgetown location. I’ve never rated a Westin as average before but this one is tired, and the location isn’t great for what we wanted. I’m guessing that Marriott is starting to downgrade this property and it will soon get either a full refurbishment or brand change. The service was okay, but the room we had had obviously not been refurbished in many years and the air conditioner was noisy and wearing out (I should’ve taken note of the room suggestions on TripAdvisor!). The bed was great though and we did sleep well. On arrival the reception area is small and the thick plexiglass on the counters makes for more of a low end rather than luxury feel. There’s a limited shop on site for candy bars /essentials, and a 2 block walk to CVS if you need more. The pool is very small for a hotel of this size (more like a gym lap pool) however the gym is excellent. I was warned by the hotel that the restaurants were closed, but I wasn’t prepared for the bar to also be closed and for the lack of eating options locally. West End (the hotel isn’t in Georgetown- that’s a 15 minute walk away) is a residential area with limited food options. Uber Eats (the hotel’s ‘delivery partner’) usually showed 90+ minutes for delivery, so lots of dinner pre-planning is needed, and the room we had wasn’t set up with much space to eat anyways. The replacement takeaway breakfast service in the lobby was limited and unappealing. The location if this led to quite a lot of guests eating in the small lobby space which added to congestion and didn’t add to any luxury feel. For an overnight stay (most of the people around the hotel seemed to be in town for meetings and would have organised food through that) it’s probably okay, and we had a good time in DC but next time we book I’ll probably avoid Westins that don’t show as recently refurbished (and check better on location!). :-( (I should note that when I sent this to the hotel they responded with a nice reply)…
We stayed here for another business trip in DC. Although the amenities are limited with no restaurant open on property, the hotel was sufficient for our business needs. We liked the large bathroom with separate shower and tub as well as a separate water closet with toilet. As a titanium elite member, some breakfast items were available, albeit awkwardly served in the small lobby. The weather was hot and humid during our stay so we enjoyed the outdoor pool. Overall, we had a good stay.
Sometimes a test of a hotel is when you ask them to go a little out of the way to help you with something. Do they come through, or do they just show that they dont care. This hotel said WE DONT CARE LOUD AND CLEAR. After checking out when arriving to the airport, I discovered I left my FOB key for my car in my room. A big deal as these cost $500 to replace. My fault that I left the key. But the hotel did nothing to help me recover it. I called immediately from the airport---My room had not been cleaned--but was told I would be called back if the FOB was called I call again the next day. I beg the person answering the phone to check with housekeeping and lost and found. They refuse saying the only way they deal with lost items is for the customer to make an online claim. So, thats what I did. After a week passes, I give up and lay out the $500 for a replacement key. Well guess what--6 weeks later, I get an email asking me how I would like to pay to have my FOB key returned to me! Turns out, they actually found the key when cleaning my room the day of checkout. They just did not care enough to let me know right away. They obviously just ignored my calls asking for help finding the key. It is just not part of the culture here to do anything extra to help a customer.…
For the money, this hotel offered very little value. I have stayed here several times over the years and it appears that this hotel has gone downhill considerably. They have no restaurant and no bar. So, there is no way to get food or drink. My wife and I ended up going to the Park Hyatt across the street for a nightcap. This hotel has so much potential and is in a great location. It is very overpriced for what you get. The rooms were dirty and felt rundown. It is sad to see the condition of this hotel as it used to be quite special. It desperately needs a facelift.
Stay Report - 6/17 to 6/19 Location: Despite its name the hotel is actually located in West End on 24th and M. It's about a 10 minute walk to Georgetown itself. Luckily there's a lot around the hotel: some good brunch spots, a Nobu, a CVS and Walgreens within 5 minutes and you can get to Foggy Bottom Metro in about 6 minutes or so. Location wise I enjoyed it very much Hotel: The hotel is a pretty generic looking building for DC on the outside. It has a small lobby which the pleasant Westin scent pumped in. There's a gym and a pool on the 2nd floor. There were three elevators and I never dealt with any waits. Do note all dining here is currently closed. Check In: A friendly agent checked me in and thanked me for being Titanium. I had tried to upgrade with SNAs but was denied. There seemed to be no suites anyway. Room: Small and strangely laid out. There's a useless arm chair wedged between the bed and the desk that makes using the desk chair harder to use. There are also outlets on only one side of the bed. The TV isn't an Internet TV. Oddly there's still a minibar, don't see many of those. I will say the bathroom was really nice though, WIfi worked well and there was daily maid service. Dining: As I mentioned above both restaurants at the hotel are "temporarily closed". The hotel has a "grab and go" in the lobby that's so pathetic it defies description. They'll sell you a turkey, egg and cheese breakfast sandwich for $8 or fruit cup for $6. Their welcome email invites you to order Uber Eats to earn Bonvoy Points. I've stayed at Hyatts with no on property restaurant and they at least provide vouchers for elites to use at nearby restaurants. Here they provide nothing. Between the meh hotel room and dining situation I wasn't exactly thrilled with this property, especially as they're still charging $250 a night. Next time I'll book elsewhere. …
In my two week stay, they either never vacuumed or they need to get new vacuums. My carpet was filthy. My feet would turn black and leave prints on the bathroom tile floor. There was also a lot of long black hair at the kitchen sink upon my arrival Room was nice other than that