Once you make a reservation it cannot ever be canceled. Even if a few hours later. Even if you have COVID they want you to come and will not refund your money. If there were 100 places to stay this hotel should be on the bottom of the list. Honesty is not part of their culture.
I made a reservation to stay here for the Biden inauguration. When it was cancelled, the hotel refused to refund my money or to allow me to come on another date. They claimed the hotel remained open, but when I called during the dates I would have been there - they were closed. what a sham.
Do not make a reservation or try. It is closed. They closed due to pandemic decrease of course but after closing on February 1, 2021, I still received a confirmation for my stay on February 12, 2021. The reservation counter declined a refund, even after calling.
On November 8, 2020, we made reservations through Expedia to stay at the Adam’s Inn on January 19 -21, 2020 to attend the Inauguration in Washington DC. On January 6, 2021, following a rally at the White House, supporters of President Trump marched to the Capital and, in a violent riot, illegally and forcefully entered and occupied the Capital building. Following this violent act, Washington DC Mayor Bowser declared a State of Emergency on that day. The following day, the Mayor issued Order #2021-003 extending the State of Emergency for 15 days through January 21, 2021. In addition, President Trump declared a state of emergency on January 11, 2021 for the Washington DC area due to the riots on January 6th. Following these actions, and as permitted by the declared State of Emergency: • The governors of Virginia and Maryland issued Do Not Travel orders on January 11, 2021: Joint Statement from Bowser, Hogan, and Northam on Planning for 59th Presidential Inauguration: …”we are taking the extraordinary step of encouraging Americans not to come to Washington, D.C. and to instead participate virtually.” • Indoor dining closures set to expire on January 15th were extended through the inauguration date. • All major Metro stations closed during the week leading up to and through the Inauguration. • The National Mall closed and Inauguration Parade was canceled. The State of Emergency and the directives listed above made it impossible to safely travel to Washington DC on the dates of our reservation with Adam’s Inn. As a result, we called Adam’s Inn on Wednesday, January 13, 2021 to cancel the reservation and request a refund. The answering service told us to call back next day and talk to general manager Kossivi. Following their instructions, we called again on January 14th to speak with general manager Kossivi but were directed to voice mail. We left a detailed voice mail and asked for a call back. No response. The next day, January 15th, we contacted Expedia via online chat service and the Expedia representative attempted to reach the hotel to coordinate a cancellation, but could not reach anyone. On January 16th, we emailed the hotel at the address listed on their website requesting a cancellation and refund due to above events. No reply. On January 17th, we called the hotel and were told to call back on Monday , January 18th between 9:30 AM and 1:30 PM to talk to the general manager, Kossivi. Following their instructions, we called on January 18th at 12:10 PM. The answering service told us that the general manager, Kossivi, had already left for the day. He further stated that the generally manager would not return until Thursday, January 21st, due to the DC travel restrictions. The answering service also indicated that to leave a message we would have to immediately call back, upon which the answering service would not answer so that the call would go to voice mail. We followed their instructions and left a voice mail with general manager, Kossivi, reiterating our request to cancel the reservations for the very reason that he was not returning to the Inn. We received no reply. As of January 25, 2021, after six attempts to contact the general manager, we have received no return communications.…
About 11 PM on November 3 I made a reservation for 3 nights starting January 18. I then called the hotel because I had some questions. Left a message before midnight. They never returned the call. I call the morning of November 4 and they said I cannot make any changes or cancel the reservation. I disputed the charge with my credit card and this hotel again disputed my claim for a complete refund. Last night I called to ask to cancel the reservation because Washington DC is shut down. No one can get to the hotel. They still would not cancel. These people are very dishonest. Never stay at this hotel.
It's OK. It's pricey for sharing a bathroom. Staff could be friendlier, provide more guidance. Breakfast is no longer provided. Not handicapped friendly. It has smoke detectors and fire extinguishers, but a door which was required to be closed at all times (to prevent the spread of fire), was kept open. On the plus, bed was comfortable, inn was well situated. You can walk to metro, and you can find electric bikes and scooters nearby. Walk to 7-11 and Walgreens.
Location is really great! Other than that, not sure what else to highlight. It was ok. There was no contact (I guess due to covid restrictions - though this might be explained in the letter with the room key). Once we figured things out we were ok. The room was fine (although the light in the bathroom did not work). I was looking forward to the lovely breakfast spread that was highlighted, but was disappointed (bread, butter, jam, pb, bananas, orange juice, tea, coffee). I understand that the covid situation requires adjustments, but a bit more thought and creativity could be put into this (individually packed muffins, bagels, croissants, more fruit options, yogurt, breakfast bars, etc). Anyway, the cleaning lady was friendly and kind and did what she could to make us comfortable (despite no English). If there are many guests, it could be quite noisey (thin walls, creaky floors - old building). If you're looking for a budget-friendly, good location, this is an option to consider.…
We had a wonderful visit at Adams Inn! Our room was very nice and homey. We enjoyed the continental breakfast. The courtyard in the back was very nice also. Thank you so much for your hospitality! We would love to come stay again!
The neighborhood is very nice, convenient to metro and the circulator. Lots of options for eating. The house is a little more run down than we expected, duct tape around the spiggot in the tub, but clean and tidy. The breakfast was toast and bananas, the least I've had at a bed and breakfast. It was decent for the price we paid. Next time we may want to spend a little more and get more, too.
Due to Covid 19 we were unable to fly to the US because of government travel restrictions. When we contacted Adams Inn, on several occasions, they flatly refused to offer any form of refund whatsoever. I even pleaded on the phone to the owner to have some form of integrity and common decency but he just didn’t care. He pocketed my $350 and I didn’t even visit the country! I would not recommend anybody make a booking at this establishment because unless you can100% make the journey, you will lose your money.