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Willard InterContinental Washington

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Traveller (1490)
Room & Suite (680)
Dining (124)
Overview
  • Excellent71%
  • Very good21%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“cafe du parc”(198 reviews)
“peacock alley”(84 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,336)
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Traveller rating
2,193
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183
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All reviewscafe du parcthe round robin barpeacock alleywhite housewashington monumentbeautiful hotelclassic hotelroom servicebeautiful lobbyperfect locationnational mallan upgrademini barroom was largeturn down servicetwo blockssmithsonian museums
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651 - 655 of 3,142 reviews
Reviewed 27 April 2017

The Willard Hotel is very elegant and convenient to downtown DC. Easy to walk to historic places. Conference rooms were well equipped and food was delicious. Two blocks from the national mall. Quiet hotel.More

Review collected in partnership with this hotel
Thank susanmT7020JL
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded 11 May 2017

Thank you for your review. We're incredibly fortunate to have the location that we do. Located in the heart of Washington, The Willard is two blocks from The White House and within walking distance to many of the city's most notable attractions including the iconic...More

Reviewed 27 April 2017

We had a great stay and desk personnel were so helpful and accommodating to my wishes. Loved that it was so close to the White House, and the mall, etc. All of our events were held in the Willard and we didn't have to travel...More

Review collected in partnership with this hotel
Thank lynnsK2044VI
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded 5 May 2017

Thank you for the 5-star review. We're delighted to learn that you had a great stay with us. It was also such a pleasure reading your kind words regarding our helpful and accommodating staff. Without a doubt our staff is the reason behind the hotel's...More

Reviewed 27 April 2017 via mobile

We didn't have a great experience. First of all the hotel is very dated. I think it's the style but not our favorite. We stayed 2 nights and we got vouchers for free drinks but when we got to the bar it took 30 minutes...More

1  Thank hannahmariejones
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded 5 May 2017

Thank you for your review. We're extremely disappointed to hear of the shortcomings you experienced during your recent stay with us. Here at The Willard we strive to ensure that the guest experience is nothing short of perfect, thus we are disheartened to hear we...More

Reviewed 27 April 2017

I love this hotel. I want to give her five stars, but she has some issues. The most vexing is her inability to allow flexibility with non-refundable reservations. Yes, I know, non-refundable, I totally get it and follow the rules. But sometimes (often) I want...More

Thank Cheri80517
Response from GM_The-Willard, Rooms Division Manager at Willard InterContinental WashingtonResponded 5 May 2017

Thank you for taking the time to share feedback on your recent stay at The Willard. I'm disappointed and deeply concerned to hear of the shortcomings you experienced when working to extend your reservation with us. Short and simple, the issues that you experienced should...More

Reviewed 26 April 2017

I was in town for business. The hotel exceeded my high expectations. The room was very comfortable, the service was very attentive, and the hotel restaurant was excellent. I plan to come back when I'm next in town.More

Review collected in partnership with this hotel
Thank iandL575KW
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded 5 May 2017

Thank you for the 5-star review. We're absolutely thrilled to hear that your recent stay with us exceeded your high expectations. This is music to our ears! Very comfortable room, very attentive service and excellent restaurant are all things we love to hear from guests...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free Internet
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Details
Price range
US$281 - US$795 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Washington DC
#6 Family Hotel in Washington DC
#8 Business Hotel in Washington DC
#9 Luxury Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#25 Green Hotel in Washington DC
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$281 - US$795 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Washington DC
#6 Family Hotel in Washington DC
#8 Business Hotel in Washington DC
#9 Luxury Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#25 Green Hotel in Washington DC
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1490)
Room & Suite (680)
Dining (124)
Amenities (93)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
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BChupka
4 January 2018|
Answer
Response from BChupka | Reviewed this property |
The coffee maker was a problem as the regular caffeinated coffee and creamer were replaced. My husband finally walked to Corner Bakery for a proper cup of coffee (in very cold temperatures!). Luckily it is located across... More
0
Votes
jab58
21 November 2017|
AnswerShow all 4 answers
Response from acey2000 | Reviewed this property |
Yes
0
Votes
mike_p_184
22 September 2017|
AnswerShow all 3 answers
Response from mnlakesgirl2 | Reviewed this property |
Don't think so, but may vary by room. May want to ask hotel.
0
Votes
Room Tips
"We were attending a wedding and a gift along with schedule for the weekend was not delivered until after our..."
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"5th floor just reopened after renovation...could not have been nicer! Group rate was very reasonable. Hope..."
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"the radio alarm went off during the night. Maybe checking radios and clearing alarm settings between guests..."
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"high floor"
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