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Candlewood Suites Alabaster

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Room & Suite (25)
Dining (1)
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Overview
  • Excellent52%
  • Very good25%
  • Average12%
  • Poor3%
  • Terrible8%
Travellers talk about
“free movies”(2 reviews)
“front desk”(17 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
2 Star Hotel
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Offers from Candlewood Suites Alabaster
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (82)
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LanguageEnglish
40
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7
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All reviewsan extended stay hotelfree moviesfront deskone nightquiet at nightstores and restaurantsa pet friendly hotela great place to stayqueen bedquiet locationlobby areathe entire staffpleasant staywould stay here againnice hotelwalking distancewalmart
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11 - 15 of 81 reviews
Reviewed 23 May 2017

After charging me three times for my room, and springing a $75 non-refundable pet fee, when I was not informed of the fee when making my reservation, I was able to stay in a room with no cold water (tepid at best and hot, but...More

Thank rogbiehl
Response from Costel H, General Manager at Candlewood Suites AlabasterResponded 24 May 2017

Thank you for your valuable feedback. We strive to make sure our guests are completely satisfied with their stay and use your comments to ensure that corrections are made to prevent this in the future. It was our pleasure to refund your charges because our...More

Reviewed 13 April 2017

As a business traveler I stay in hotels for 6-8 weeks at a time. This place is in the top 3 I have stayed across the country the entire staff is great excluding GM who is now gone the housekeeping staff is the best I've...More

Thank consult12015
Response from Costel H, General Manager at Candlewood Suites AlabasterResponded 8 May 2017

Thank you so much for staying with us. Our staff strives to make sure our guests are completely satisfied with their accommodations. We hope you come back to see us again.

Reviewed 29 December 2016

We travel to Alabaster 1 - 2 time a year to visit our son. We normally stay here because it is a pet friendly hotel. In the past everything was great about this hotel, however, I was disappointed with this stay. The people were very...More

Thank Grady R
Response from Costel H, General Manager at Candlewood Suites AlabasterResponded 30 December 2016

Dear Guest , I apologize for the issues encounter during your last stay with us . As you know from your previous experiences with us , this is not how we typically treat our guests. When time comes for your next visit , please contact...More

Reviewed 28 December 2016

I booked a room here for my son and his family to stay on Christmas Eve. I was double billed and the management refused to correct their error! Now I have to go to my bank to dispute the charges! CW Suites, don't bother with...More

2  Thank joelburkhart
Response from Costel H, General Manager at Candlewood Suites AlabasterResponded 29 December 2016

Dear Guest , You are right , I hope others are reading this review and understand that you omitted some important facts about the issue : -you made a reservation through a 3rd party in an effort to save a few dollars . That 3rd...More

Reviewed 28 December 2016

Nice hotel with a good bit of shopping within walking distance (only if you can do hills). The hotel is small but great for a getaway to see family. What I didn't know was this is an extended stay hotel so housekeeping is weekly but...More

Thank lw4lyfe
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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Free Parking
Laundry Service
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Room amenities
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$88 - US$128 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$88 - US$128 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (24)
Room & Suite (25)
Dining (1)
Questions & Answers
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Room Tips
"Higher floors probably have nice views, since the hotel sits on a hilltop."
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"All rooms have 2burners and full refrigerator dishwasher garbage disposal"
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"Don't stay near the elevator"
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"Quiet location above the shopping center. Front rooms have nice view of trees and hills."
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