Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
This Sheraton enjoys a nice location between Agoura and Westlake Village. Located right off the 101 freeway, it's only a short drive to many good restaurants and bars. The nearby IHOP is open 24 hours. Islands is another family-friendly restaurant nearby. For couples I would suggest Nonna's in Westlake or Stonehaus for small plates and wine. The Old Place is a popular weekend spot in Agoura. There is good hiking nearby and the beach is one scenic drive away. Others might prefer a leisurely stroll along the lake in Westlake or browsing for bargain books at the Agoura library Saturday book sale. My room at the Sheraton was comfortable, with thick mattresses, downy pillows and a roomy bathroom. The newly installed LG flatscreen TV was huge compared to my home TV. I appreciated the good lighting for reading and good-sized refrigerator for restaurant leftovers. I didn't use the pool or fitness room but did notice a nice variety of equipment in the fitness room (though a bit crowded). The public areas were fine and there was complimentary coffee at the lobby level, supplementing the in-room Starbucks. Having stayed at many Sheraton hotels I was expecting better maintenance. One of the outdoor steps to the lobby was broken. Some paint/cement was missing from an outdoor wall going toward the conference rooms. Also, there were some holes in my bathroom wall where something once hung but was not replaced. The exterior paint colors seemed out of line for the Sheraton image, but maybe the image is changing? Overall I think the hotel is a good choice for a short stay.
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Date of stay: January 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jacky310o, Manager at Sheraton Agoura Hills Hotel
Responded 20 Jan 2020
Thank you for choosing the Sheraton Agoura Hills Hotel for your recent travels to Agoura Hills. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you are enjoying your stay. The pride and dedication our hotel team takes in providing exceptional customer service and best product to our valued guests speaks strongly to our company’s core values.
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This was a solid option for us - we wanted to be somewhere between LA and Santa Barbara, two travel points for us.
We did have an issue at check in but I'm going to cut the property some slack, partly because I think it stemmed from confusion with Marriott's larger booking system and details about room types, and partly because the rest of the stay was very nice. (They did change our room to fix the issue, which worked great.)
The property was a bit older but the lobby was updated and rooms were really nice and clean. All around, I'd definitely consider returning if we're in the area.
(However, I will say that almost $20 for a tepid buffet breakfast in house is a bit much - we skipped it and went elsewhere and suggest others do, too.)
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jacky310o, Manager at Sheraton Agoura Hills Hotel
Responded 20 Jan 2020
Thank you for choosing the Sheraton Agoura Hills Hotel for your recent travels to Agoura Hills. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you are enjoying your stay. The pride and dedication our hotel team takes in providing exceptional customer service and best product to our valued guests speaks strongly to our company’s core values.
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This property works well as a place to stay while going somewhere else. While it is generally clean and in a quiet setting at the base of a mountain, there is little that would cause you to want to stay longer. The biggest problem was that while California has lifted most restrictions, restaurants and bars are still closed. The public areas had a deserted feeling to them. Parking is free which for the LA area is a plus
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Date of stay: June 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Awad, General Manager at Sheraton Agoura Hills Hotel
Responded 2 Jul 2021
Thanks for staying with us. We appreciate your feedback!
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I am an elite member of the chain. I stopped at this hotel located in Aogora hills. The entrance was a disaster . The man attending the front desk is rude . He had a condescending behavior. Not even say hello . Just asked for my credit car. The room was not clean at all. The. Sheets that covered the mattress was showing stains, I will said dirty, the carpet which covered the floors a disaster . No service at all , no bar open in , not even a bottle of water was offered unless you paid for it, plus the internet was not working either., I tried to get help with the issues but not help was offered since the rude man was the only person to attend all the guests. This property is a ghost placed in the middle of nothing . Some hotels should not open if they are not able to provide essential services, in this difficult times and a pandemic around . This hotel really needing an inspection .
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Date of stay: November 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Awad, General Manager at Sheraton Agoura Hills Hotel
Responded 2 Jul 2021
Thanks for staying with us. We appreciate your feedback!
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The hotel is located at the base of hills, in a quiet block, since it is elevated from street level, high up from freeway, however it turned out to be a very disappointed stay: - the ACs are loud, loud loud: we turned the AC off in our room, but still heard loud bangs and hums from ACs in surrounding rooms, even though it seems that only alternate rooms seem to be occurpied, not right next door. - the hotel lounge was closed due to COVID, and the restaurant was only open for dinner, didnt see these disclosed while booking on marriott.com, otherwise would have choose some other marriott hotels with breakfast. As compensation, we were offered free bottles of water, but the bottled water in room still carries a $4 price tag. - no sanitizer available inside the elevator
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Date of stay: July 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Awad, General Manager at Sheraton Agoura Hills Hotel
Responded 31 Jul 2021
Thank you for choosing to stay at the Sheraton Agoura Hills Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. , we have shared your feedback with the appropriate hotel team Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, pawad@sheratonagourahills.com 818-770-1220
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I stayed here for a wedding for two nights a few months back. I was hesitant to post a review because I rather hash it out with the hotel but they eventually went the route of ignoring me.
The hotel was overall fine, I’d put it as a two star hotel, dirty carpet, corners of room were dusty, vents dusty, whatever it happens.
However, the comforter was the most disgusting thing I’ve ever seen in an hotel before. When making the bed one of the mornings, we noticed the comforter was ridden with mold, dirty, I don’t even know, I’ve never seen anything like this.
We didn’t want to make a huge fuss at the front desk hoping that the bride and groom would not find out about our experience but we took some photos are shared it with the hotel desk staff. They were disgusted and shocked, they told us they would send up the cleaning service to disinfect the room and change the bedding.
There must have been a miscommunication because the only change to the room was that the comforter on the floor was picked up and put right back onto the bed and the bed was made.
We honestly just removed the comforter for the duration of our stay because she didn’t want to argue and we’re so disgusted, slept with our hoodies and sweatpants on.
During checkout we were about to meet Rick, “the manager”, immediately he was defensive, rude, confrontational as if we had told him his own kitchen in his house was dirty.
My ask of rec was to get a refund for the two nights, as it’s absolutely unreasonable to stay in those conditions, especially after bringing it up twice, and if he wasn’t able to give me a refund, I was looking for points to be added to my account. Nothing more than that just my money back - pretty reasonable.
Please see Ricks response to my email: “Sorry for the delay. We did some testing with the chemical supplier. This was not mold as first stated not was it dirt. Feather can scorch when old and inside a sealed comforter like we have. When you first came down you were mentioning congestion or sinus issues because you believed it to be mold. This is not the case and these linen items, while old, are not dirty.
I hope this clarifies things for you.”
Scorched feathers lol?? I followed up via call, voicemails and emails after the fact. Zero response. Such poor management and disgusting experience.
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stay away from this hotel!! Since they had been shut down due to covid, they didn’t even bother making sure the rooms were ready for their guests. The room I got had a major leak at the sink and I slipped on the huge puddle but luckily caught myself from falling down! On top of that, it was so dirty! So they moved me to another room and that sink was also leaking. Never in all my travels has this happened to me and twice in one night I get 2 rooms with leaky sinks??!! Since it was so late at night I didn’t want to switch to another room especially since I had already spent so much time cleaning/sanitizing the rooms I was in before I found out the sink was leaking so I asked the guy to bring me towels and a bucket to catch the water. It took him over 20minutes just to bring them to me. So I couldn’t do much to get ready for bed since he could show up at any moment. When I called down to the front desk, the front desk manager (Gilbert) wasn’t very helpful in what he could offer me to make my stay better. He said I would need to speak to the general manager, Peter Awad, to compensate me for this inconvenience. As of writing this review, I had called Peter numerous times (he never once answered) and left a few voice messages, wrote him 2 emails with pics and videos of the leaks and he still hasn’t gotten back to me. As a Bonvoy member, I am very disappointed in the service I have received from this hotel. They obviously don’t care about their guests. Don’t waste your money and time and lose sleep staying at this place!!
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Date of stay: May 2021Trip type: Travelled solo
Room Tip:Don’t stay at this hotel ever! Poor management
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Awad, General Manager at Sheraton Agoura Hills Hotel
Responded 27 May 2021
Thank you for choosing to stay at the Sheraton Agoura Hills Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. , we have shared your feedback with the appropriate hotel team Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us
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Horrible property and rude staff. Was charged for WIFI despite being a rewards member. They promised to refund the charge through their accounting department. A week later when I went to check on the charge it still hadn't been refunded. A week later, they claimed they never said they would issue a refund and claimed that I purchased the high speed option but the receipt clearly says it was for regular internet which should have been complimentary. If I really purchased the high speed option, I would have been charged $30, so their story doesn't add up. They also claimed they showed me the invoice before charging me, but in reality, they only provided me a receipt after the charges were already made. This place also has poor sanitation standards, I would not trust it especially during a pandemic. Rude staff, this place is a dump, there are much better options in town.
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Awad, General Manager at Sheraton Agoura Hills Hotel
Responded 20 Aug 2020
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
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You still come up for pet friendly. I have stayed here for the past two years for the 4th of July to escape the noise. Your rooms aren't even nice and it isn't worth the money but now you want to lie to me and say you have never taken dogs in years. Honestly learn to be upfront with people and stop lying. It shows in the reviews and I literally have photos at this hotel with my dogs. It was always a 75 deposit and last year there were so many dogs... way to be horrible to your customers
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Date of stay: August 2019
Cleanliness
Service
Sleep Quality
Room Tip:all room suck
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Awad, General Manager at Sheraton Agoura Hills Hotel
Responded 7 Aug 2020
Thanks for staying with us. We appreciate your feedback!
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Arrived and our bathroom smelled like cannabis smoke. No fan in bath either. They gave us a room next door and had sprayed so much febreeze my eyes were watering all night. Booked club room for extra money and was told on check in that the breakfast, snacks, and desserts were only offered Sun-Thurs (Not on the weekend when the rates are $$) so we paid a lot extra for a few cans of Pepsi. Very disappointed.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Agoura Hills area.
PRICE RANGE
S$232 - S$252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
agoura hills renaissance
FORMERLY KNOWN AS
Renaissance Agoura Hills Hotel
LOCATION
United StatesCaliforniaAgoura Hills
NUMBER OF ROOMS
280
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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