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Extended Stay America - San Jose - Santa Clara

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Extended Stay America - San Jose - Santa Clara
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64 Reviews from our TripAdvisor Community

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Showing 61: English reviews
Reviewed 1 week ago via mobile

This was a perfect location for going to the game at Levi Stadium. Diana at the front desk was very friendly and gave us a perfect room. Bonus to have a kitchen. The walk to the stadium was 25 minutes but worth it for the savings. No paying $50 for parking at the stadium. Lots of restaurants a short drive.

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Helpful?
Thank Mark L
Oskland, CA
Reviewed 3 weeks ago via mobile

If only all hotel staff were so helpful and proficient! I arrived soon after 3 pm yesterday and was greeted at the front desk by a very sweet and friendly young lady. It was great to be so nicely welcomed after a long drive. She got me processed fast. I dragged myself to my room and saw it was clean...

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Thank Michelli834
California
Reviewed 3 October 2016

The hotel looks like it hasn't been renovated since the 90s. The bathroom was in especially bad condition but almost everything was showing its age. Even things that management could easily improve like customer service and the quality of the grab-and-go breakfast were poor. There is an Aloft hotel next door that looks much nicer and offers similar rates.

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Thank BullaCalifornia
Seattle, Washington, United States
Reviewed 29 August 2016

The lobby smelled like a piece of rubber burning in a vacuum cleaner. You get what you paid for - it's no Hyatt Inn. Breakfast only consisted of breakfast granola bar or a muffin with coffee. It's a great stay if you're on a budget.

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Thank 712Vic
Reviewed 27 August 2016

Staying here for one night was NOT a good experience. There were bags of trash, used cook ware and plates left in the hallways. They really need a better system for guests to discard their trash and dirty dishes. We were checked into a "smoke free" room, which reeked of smoke. Even the hallway smelled, so it was clearly in...

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Thank Regan S
Reviewed 8 August 2016

This hotel is a joke. They claimed they had changed owners two months before our stay but didn't notify us that, that meant they no longer offered the room we booked. Our door was open when we checked in, the fridge was leaking profusely and couldn't be fixed, they couldn't find the kitchen accessories so we never received them, the...

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Thank Veronica R
Kochi (Cochin), India
Reviewed 12 July 2016

I stayed there with my family for 9 days starting from 27th April. They helped my big family to accommodate in a large room with two double beds. Room had all good facilities, fridge, Good toilet, small kitchen space etc. eventhough breakfast was minimal with readymade stuff, for the money which I paid, that was ok. I am very much...

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Thank Cijins
Manager_11525, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

Thank you so much for sharing you experience in a review for us. I am thrilled to know your family was accommodated very well during your stay. Even better is you enjoyed our amenities. Your satisfaction is what we strive to give to each guest. Once more, thank you for posting your review. We look forward to having you visit...

Reviewed 17 June 2016

This is Extended Stay America, so you get a familiar room with a familiar layout. No surprises. Slightly expensive for my taste but that could also be the area. Service was adequate but not friendly (especially compared to other ESA properties I stayed at). Biggest issue was the room (126) was the closest to the front desk and, while tidy,...

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Thank Paul M
Bengaluru, India
Reviewed 13 March 2016 via mobile

Reasonably priced, however no restaurant nearby, breakfast spread is minimal. Weekly once cleanup of the room. No dishwasher. For the price I feel it is reasonable, don't expect much. If the price is main criteria, this place is for you, else try some other hotel.

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Thank ranjitdamodaran
Van Nuys, CA
Reviewed 28 February 2016 via mobile

Rooms clean, felt a little dusty but it was a good place to lay my head at night. Right by trains so if you go to sleep before 9pm you will be woken up. Staff very nice and accommodating. They stored my bag because I needed to be at my conference and couldn't check in.

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Thank SharlaRobinson
Manager_11525, General Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

Thank you for sharing your experience with us. We appreciate you letting us know about the cleanliness issues you experienced. We are sorry for these issues, but are glad to read that you had a positive stay overall. It’s great to read that you enjoyed our friendly customer service and comfortable rooms. Your feedback is very important to us, so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Jose - Santa Clara

Address: 2131 Gold St, Alviso, CA 95002-3701
Region: United States > California > Alviso
Price Range: $160 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Jose - Santa Clara 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stayamerica San Jose - Santa Clara Hotel San Jose
Extended Stay San Jose
San Jose Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - San Jose - Santa Clara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no good rooms in this hotel”
 of 5 bubbles BullaCalifornia, 3 Oct 2016 | Read review
“Select one on the road side. Back side there is a railway track and you might get disturbed.”
 of 5 bubbles Cijins, 11 Jul 2016 | Read review
“Don't get the rooms near the front desk (used as resting place)”
 of 5 bubbles M4496AIpaulm, 16 Jun 2016 | Read review
“avoid the side of the building next to the train tracks...”
 of 5 bubbles ljwobker, 15 Jan 2016 | Read review
“First floor, end of corridor is best for traveling with a pet. High speed wifi is additional $.”
 of 5 bubbles ThomasYV, 26 Nov 2015 | Read review
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