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Extended Stay America - Orange County - Anaheim Hills

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Traveller (15)
Room & Suite (17)
Dining (1)
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Overview
  • Excellent33%
  • Very good15%
  • Average14%
  • Poor11%
  • Terrible27%
Travellers talk about
“grab and go”(6 reviews)
“oatmeal”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
All hotel details
Additional information
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (151)
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1 - 5 of 144 reviews
Reviewed 2 weeks ago via mobile

I checked in 04/06/18 for 2 nights and where do i start... first off: Rude staff, they don’t acknowledge you when they speak to you. They dont bother explaining fees nor make any kind of conversation (absolutely NO customer service) she had a rough time...More

Thank locampo25
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 2 weeks ago

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Hotel's Favourite
Reviewed 15 August 2017

Everything was lovely. I only stayed one night but was headed to another destination so it was nice to be able to do laundry. The room was a nice size. We had a kitchen so I was able to cook and not have to look...More

Review collected in partnership with this hotel
1  Thank H4688OQmicheller
Response from 00esa, General Manager at Extended Stay America - Orange County - Anaheim HillsResponded 16 August 2017

Thanks for including Extended Stay America - Orange County - Anaheim Hills in your travel plans. We are thrilled to know all went great during your stay and that you were impressed with the kitchenette in your room. It was a pleasure serving you, and...More

Reviewed 21 March 2018

Their "high speed" internet is very slow. I paid another $4.95 a day for faster wifi but it was still slow. Claimed I could stream Netflix, etc. Called tech support. They said the speed I have is the speed the hotel pays for.More

Review collected in partnership with Extended Stay
Thank 546grantm
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 5 weeks ago

Thank you for staying at our hotel. We appreciate your business! We apologize that we missed meeting your expectations with our internet facility and regret if any inconvenience caused and will correct any remaining issue. We hope the positive aspects of your stay will bring...More

Reviewed 12 March 2018 via mobile

You get what you pay for. Greasy carpet and staples sticking out of the carpet. I learned the hard way by accidentally stepping on them. OUCH! There’s a distinct “old” smell in the room and throughout the hotel. Visible pee stains & hair stuck to...More

Thank Taylor M
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 13 March 2018

Taylor, thank you for taking time to review your visit to our hotel. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is...More

Reviewed 25 December 2017

You get what you pay for, first room they gave me was filthy dirty and smelled so bad had to get room change which was just barely better ...a lot of low life’s live here as a home guess cause rent so cheap and breakfast...More

Review collected in partnership with Extended Stay
Thank B5778TOmichaelm
Response from 00esa, Manager at Extended Stay America - Orange County - Anaheim HillsResponded 29 December 2017

Michael, we sincerely apologize for the difficulties you encountered while being here and regret the inconvenience caused to you. Your feedback is important to us and has been discussed with appropriate individuals in an effort to improve our service and facilities moving forward. Please consider...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
US$95 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$95 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (15)
Room & Suite (17)
Dining (1)
Questions & Answers
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keppb2001
7 January 2015|
AnswerShow all 2 answers
Response from JayMazz | Reviewed this property |
The answer above is roughly a year old from someone who clearly works there. As someone who has stayed in the hotel within the past couple months, I assure you they don't inspect all the rooms. I am writing this to warn... More
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Nola H
24 November 2014|
AnswerShow all 2 answers
Response from Andrea M |
How much is the shuttle
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Room Tips
"I wouldn't be comfortable extending a stay here."
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"Excellent kitchenette and very quiet!"
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"The freeway is noisy, chose the opposite side, Homeless hangout here, bring valuables inside."
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"I would not stay here"
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