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Embassy Suites by Hilton Arcadia Pasadena Area

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Embassy Suites by Hilton Arcadia Pasadena Area
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826 Reviews from our TripAdvisor Community

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Showing 813: English reviews
las vegas, United States
Reviewed 2 days ago NEW

The service is average but the room cleanliness is poor. The check in process was pleasant. Room not pleasant. Dirty sheets, hair in the bathroom, musty smell, wall paper stripping off. Morning staff not so helpful. Night staff more accommodating. Evening reception is average. They serve you nachos and veggies. Drinks on the house are okay. The beer is not...

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Helpful?
Thank Nelly H
Arcadia, United States
Reviewed 3 days ago NEW

Service was OK, but facility is old and in need of remodeling. First room smelled like a cigarette. Second room had no A/C. Asked for a fan, but all the fans were already issued to other guests. Unfortunately, Hilton Garden Inn next door is no better. Might try a Marriott property next stay in Arcadia/Pasadena area.

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Helpful?
Thank 183gregoryg
Oceanside, United States
Reviewed 1 week ago

This hotel is tired and needs a total overhaul. The rooms are in terrible condition and the heating and cooling systems are antiquated at best. It sucks. Old , Worn out. What else do you want me to say. You can add the hotel in Palm Desert, To this review. They are both in the same condition.

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Helpful?
Thank jerryg590
Denver, Colorado
Reviewed 1 week ago

Staff was very attentive we had everything we needed! Indoor pool on a days when it was raining was very key. My biys really enjoyed it and we spent tons of time at the pool. Made to order breakfast cant beat it.

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Helpful?
Thank sherdrickb
Luis P, General Manager at Embassy Suites by Hilton Arcadia Pasadena Area, responded to this review

Dear sherdrickb, Thank you very much for taking the time to share this wonderful feedback with us! I am so pleased to read that you and your children enjoyed the fresh cooked to order breakfast and indoor pool. We look forward to welcoming you back to the Embassy Suites by Hilton Arcadia. Sincerely, Luis Plascencia General Manager

Penn Valley, California
Reviewed 2 weeks ago

Wonderful staff, location, cleanliness, and food! Overall a 10 out of 10! I highly recommend this Embassy Suites if you are ever in the area. There are several restaurants within walking distance..convenient!

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Helpful?
Thank 105florencem
Luis P, General Manager at Embassy Suites by Hilton Arcadia Pasadena Area, responded to this review

Dear 105florencem, It is great to hear you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back to visit us again soon! Sincerely, Luis Plascencia General Manager

Reviewed 2 weeks ago

Room seemed a little run down. Furniture had chips & scratches. TV remote was awful. No roll away bed avail. even though we requested it in our reservation Great breakfast, which is very convenient. Shuttle only runs til 10pm, so that it not convenient for late games at the Rose Bowl

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Helpful?
Thank Sonia J
Luis P, General Manager at Embassy Suites by Hilton Arcadia Pasadena Area, responded to this review

Dear Sonia J, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay. We will take your comments under consideration as we continually work to improve our guest experience. The condition of our suites is very important to...

Roseville, California
Reviewed 2 weeks ago

Any good pictures you see of this hotel are not accurate. It is time for a massive refurbishment. Carpet is old and dirty, metal door frames in the bathrooms are rusted, curtains frayed, etc. Not to mention the shower heads that are at chest level, this is a key indication of the age of the bathrooms. The manager, George Papavasiliou,...

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Helpful?
Thank David H
Luis P, General Manager at Embassy Suites by Hilton Arcadia Pasadena Area, responded to this review

Dear David H, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay here. We will take your comments under consideration as we continually work to improve our guest experience. The condition of our suites is very important...

Pasadena, United States
Reviewed 2 weeks ago

Very dated hotel. No fitted sheets on bed, only a flat sheet laying on top of mattress. Bites on leg and back. Cocktail reception was VERY inferior to other Embassy Suites Hotels that we have stayed at. Breakfast was okay but overall experience was not good. Dinner in restaurant was awful. Bland and unappealing meal. Not flavor at all.

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Helpful?
Thank 849trudym
Luis P, General Manager at Embassy Suites by Hilton Arcadia Pasadena Area, responded to this review

Dear 849trudym, Thank you for your feedback. Our goal is to provide our guests with a revitalizing experience and I’m quite disappointed to hear we fell short during your stay. We are in the early stages of planning the guest room renovation which is currently scheduled for mid-January 2017. I hope you will allow us the opportunity to welcome you...

Cary, NC
Reviewed 2 weeks ago

We were on a college tour and stayed here two nights. It's located about 15 minutes from CalTech and 30 minutes from Harvey Mudd College. Unfortunately when we arrived, our room was not ready nor could they find a different non-smoking room with 2 beds. We waited two hours, which was torture since we'd flown in late the night before...

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Helpful?
Thank CaryPlanner
Luis P, General Manager at Embassy Suites by Hilton Arcadia Pasadena Area, responded to this review

Dear CaryPlanner, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry that we did not have a room ready when you arrived. We will take your comments under consideration as we continually work to improve our guest experience. We hope that your son...

Dayton
Reviewed 2 weeks ago

Location of hotel GREAT! Experience and my visit in the area including Los Angeles GREAT! BUT The hotel itself was OKAY! Looks great on inside, very lovely actually... but once you stay there you will soon learn its an older hotel and things do break down. The front desk was professional and helpful, they do have a shuttle that will...

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Helpful?
Thank 379kima
Luis P, General Manager at Embassy Suites by Hilton Arcadia Pasadena Area, responded to this review

Dear 379kima, Thank you for your feedback. Our goal is to provide our guests with a revitalizing experience and I’m quite disappointed to hear we fell short during your stay. We are in the early stages of planning the guest room renovation which is currently scheduled for mid-January 2017. I hope you will allow us the opportunity to welcome you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Breakfast
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning

Additional Information about Embassy Suites by Hilton Arcadia Pasadena Area

Address: 211 E Huntington Dr, Arcadia, CA 91006-3745
Region: United States > California > Arcadia
Price Range: $167 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Arcadia Pasadena Area 3*
Number of rooms: 192
Reservation Options:
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Also Known As:
Embassy Suites Hotel Arcadia
Embassy Suites Arcadia
Arcadia Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Arcadia Pasadena Area staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Arcadia Pasadena Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room at another hotel...”
 of 5 bubbles Q5145KDdavidh, 22 Nov 2016 | Read review
“Online check feature that allows you to see all of the floors,the rooms and where they are positioned. Ask about the wifi signal as well.”
 of 5 bubbles Jawwws03, 15 Nov 2016 | Read review
“I was on a top floor and my room was very quiet.”
 of 5 bubbles Sharob2, 21 Oct 2016 | Read review
“Every room has a breathtaking view of the Atrium, which is a unique feature unlike anything I have seen before.”
 of 5 bubbles SheriffGunn, 11 Oct 2016 | Read review
“Avoid being over breakfast area or near elevators”
 of 5 bubbles WillieMacfan, 10 Sep 2016 | Read review
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