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Extended Stay America - Denver - Aurora North

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Traveller (12)
Room & Suite (19)
Dining (4)
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Overview
  • Excellent10%
  • Very good7%
  • Average6%
  • Poor10%
  • Terrible67%
11 Aug 2017
“Just don't”
1 week ago
“Don't stay at Extended Stay!”
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2 Star Hotel
All hotel details
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Special Offer: Save up to 10% TODAY!
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (64)
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11 - 15 of 64 reviews
Reviewed 26 July 2017

The first room they tried to give me was very dirty and smelled like smoke. The 2nd room was better but still dirty. Carpet was dirty, bed spread was dirty. Had to ask for toilet paper on the first day. Frig was dirty and missing...More

Thank Velvet S
Response from 00esa, General Manager at Extended Stay America - Denver - Aurora NorthResponded 27 July 2017

Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We regret the...More

Reviewed 26 July 2017

This hotel is disgusting, rooms are dirty, trash piled up in the stairwell, trash floating in the pool. The front desk clerks would sit in the back office all day and not take care of the issues reported.More

Review collected in partnership with Extended Stay
Thank Q9710VVmelissaa
Response from 00esa, General Manager at Extended Stay America - Denver - Aurora NorthResponded 27 July 2017

Thank you for your feedback about your stay at our hotel. I cannot apologize enough for the poor service you received. I have shared your comments with my team to ensure we meet the high standards you should expect from us every single stay. We...More

Reviewed 24 July 2017

The price of the hotel was ideal; however, it was filthy. I read a lot of negative reviews prior to staying and was hoping the reviews were wrong. They were not!!! We also killed several spiders during our stay.More

Review collected in partnership with Extended Stay
Thank A853FXdenisec
Response from 00esa, General Manager at Extended Stay America - Denver - Aurora NorthResponded 27 July 2017

Please accept our apologies for failing to provide you with a stay that met your expectations. We're sorry that you encountered housekeeping issues during your stay with us. We value your feedback and will use it to ensure we are more consistent in our service...More

Reviewed 17 July 2017 via mobile

How can a hotel be this bad and filthy and still be open? This is by far the worst hotel I have ever stayed in. When we pulled up to the hotel I thought it looked nice from the outside. We were shocked when we...More

1  Thank greg m
Response from 00esa, General Manager at Extended Stay America - Denver - Aurora NorthResponded 18 July 2017

Greg, I am very disappointed to see that your feedback referenced the description of our hotel as "filthy". Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We...More

Reviewed 17 July 2017

Was told no smoking on property but the lady that checked us in smelled like she just got back from smoking. The stairwells were not clean. The last cleaning was probably more than a year. I've seen better.More

Review collected in partnership with Extended Stay
Thank Z9911DZdmbob
Response from 00esa, General Manager at Extended Stay America - Denver - Aurora NorthResponded 18 July 2017

You are absolutely correct to expect a clean, well-maintained property, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer...More

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About
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$81 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$81 - US$135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (12)
Room & Suite (19)
Dining (4)
Questions & Answers
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Room Tips
"Pick somewhere else to stay"
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"Go somewhere else."
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"Don't do it!"
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"Third floor is best since you can easily here noise from any rooms above you."
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