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BEST WESTERN Auburndale Inn & Suites

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BEST WESTERN Auburndale Inn & Suites
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337 Reviews from our TripAdvisor Community

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Showing 331: English reviews
Lakeland, Florida
Reviewed 20 August 2016

Not worth the money and stay need a/c that works and that will cool a room I couldn't sleep because the room was to hot and to pay 109 dollars for a half a night was stupid but I need to sleep and didn't even get that

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Helpful?
Thank officer5338
BWPA, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review

I am truly sorry your experience at our hotel did not meet your needs. I've taken the issues of the AC units to the maintenance department manager to immediately test and confirm all are working properly and efficiently. I understand your concerns about our rates. If qualified, there are discounts available - such as AAA and AARP. The rate is...

Jensen Beach, Florida
Reviewed 19 August 2016

great room great breakfast THANK YOU SO MUCH the internet was great no problem by the way the coffee was fantastic and the TV was very good better than what I have at home the bed and the pillows slept like a baby

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Thank padragna
BWPA, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review

We really enjoyed having your family stay with us for the wedding! It's fun for us to watch families interact and enjoy each other for special occasions. Thank you for taking the time to share your review. Thank you for choosing us as your home away from home! Sincerely, Heidi Russell General Manager

Winter Haven, Florida
Reviewed 18 August 2016

The rooms are always clean, staff always pleasant and helpful, breakfast was good, AC was cold, beds super comfortable. Great place to stay with affordable prices. Convenient location near stores and restaurants.

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Thank melindaw710
BWPA, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review

Thank you for your great 5/5 review! Your comments will be shared with our team so we can show them the difference they make each day for the people that choose to stay with us. We wish you safe travels! Sincerely, Heidi Russell General Manager

jacksonville, United States
Reviewed 16 August 2016

I liked that they have cups and glasses available in the room unlike hampton and marriot. beds were comfy and the location was very quiet and peaceful.. kinda long way to legoland though but for the price its worth the drive atleast for me. staff from the breakfast room and house keeping are friendly I met some of them. front...

Review collected in partnership with Best Western
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Thank Augelene R
BWPA, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review

Thank you for your time and review! We appreciate your many comments and observations. I apologize for your impression of our front desk personnel. We have just recently implemented a new guest service training plan and we are seeing immediate results. I hope you will be able to visit us again and see how our focus on our guests enjoyment...

Reviewed 15 August 2016

Staff always very helpful, caring.. they make your visit very easy, breakfast is always a nice variety. I would certainly recommend this hotel to all my friends.. Dee Dee very helpful and courteous ..

Review collected in partnership with Best Western
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Thank Linda C
BWPA, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review

Thank you for your wonderful review! I've posted it for our team and Dee Dee to see when they come in. It's always wonderful to receive the recognition of great efforts. We wish you safe travels and hope you will visit us again in the future! Sincerely, Heidi Russell General Manager

Philadelphia, Pennsylvania
Reviewed 15 August 2016

Was here on business. Enjoyed my stay and the staff was great. My room was perfect bed felt like my own housekeeping did a good job. I Would like to thank Housekeeping, Lucy, Ana and Carol. Thank you Best Western Auburndale.

Review collected in partnership with this hotel
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Thank mitchv731
BWPA, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review

Thank you for the wonderful review! On behalf of our team - we appreciate the recognition for their great efforts. Thank you for choosing to stay with us during your recent visit to Auburndale! Sincerely, Heidi Russell General Manager

Illinois
Reviewed 11 August 2016

Check in experience was great with DD she was very nice and polite. I used the business center a lot while I was there and that bell in the shop/business center is very very very loud and annoying sounds like I'm walking in and out of a connivance store. But I had to make it work due to the fact...

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Thank boomice53
BWPA, Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review

Thanks for the great feedback.

Seneca, South Carolina
Reviewed 2 August 2016

We chose this BW because of the close proximity to Legoland which was our primary reason for this visit to the area. We are platinum BW reward members and usually try to choose this chain when we travel if possible. There were definitely some pros other than location. The rooms were clean, spacious, the beds and pillows were comfortable, and...

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Helpful?
Thank BeachGrandmax4
BWPA, Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review

Thank you for taking the time to share your review. I do apologize that your experience included some issues that do not typically meet the standards required of our team. I have spoken to our maintenance department regarding both the pool lights and the room plumbing and will initiate immediate action to remedy these concerns and ensure everything is functioning...

Reviewed 27 July 2016 via mobile

We stayed at this hotel for 4 nights. What a disaster! The room smelled of mold, mildew, and musty. Also the floors were filthy to the point of turning black. If you have respiratory problems, this is NOT the hotel for you! We were there for a family reunion and other members staying at the Auburndale Best Western expressed the...

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1Thank jacquib09
BWPA, Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review

Please accept my very sincere apology for the conditions you experienced during your stay. I greatly appreciate the opportunity provided by your review to address these serious issues and will review with the appropriate department leaders to ensure immediate action is taken to resolve these issues. We are in the process of bringing in new management to focus on returning...

Washington
Reviewed 26 July 2016

I stayed at the Best Western for a Florida family trip I had planned for my family, Everything at the hotel was good the only problem we had late at night was when the elevator stopped working. I myself came down the stairs to try and see what the problem was but there was no one at the desk and...

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Helpful?
Thank travelw0rld2
BWPA, Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review

Thank you for taking the time to leave such a nice review. I do apologize for the inconvenience caused by the elevator outage and truly appreciate your understanding. On behalf of Ana and Lucy - we thank you for your recognizing their great customer service efforts and I am most happy to share your review with our team. Safe travels,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN Auburndale Inn & Suites

Address: 1008 US Highway 92 W, Auburndale, FL 33823-9585 (Formerly BEST WESTERN PLUS Auburndale Inn & Suites)
Region: United States > Florida > Auburndale
Price Range: $152 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Auburndale Inn & Suites 3.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Best Western Plus Auburndale Hotel Auburndale
Best Western Plus Auburndale Inn And Suites
Auburndale Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Auburndale Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Auburndale Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider the suite with doors separating living and sleeping areas. The 2 TVs and 2 HVAC units are a nice bonus. ”
 of 5 bubbles ESilv, 2 Feb 2017 | Read review
“The rooms we kept very clean. Everything in the room worked, and when we needed something (i.e. towels) we received them.”
 of 5 bubbles E8281QIjohnd, 24 Oct 2016 | Read review
“Room's on third floor quiet.”
 of 5 bubbles travelw0rld2, 25 Jul 2016 | Read review
“AVOID room #108 - 'accessible' room right next to the lobby”
 of 5 bubbles sadiekat1974, 11 Jul 2016 | Read review
“Rule of thumb, higher floors are always quieter”
 of 5 bubbles 951trinitym, 9 Jul 2016 | Read review
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