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Doubletree Hotel Atlanta/Alpharetta-Windward

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Doubletree Hotel Atlanta\/Alpharetta-Windward
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487 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Atlanta/Alpharetta-Windward
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Showing 481: English reviews
Naples, Florida
Reviewed 17 October 2016 via mobile

I am a Hilton Honors Diamond member and in all of my Hilton stays, this property was the worst. The bathroom was like a shoebox and not very clean, there was only one washcloth and hand towel in the room. When I asked for additional, I was told I had to come to the front desk. The toilet overflowed and...

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Helpful?
Thank pfdaquabbo
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for your feedback. We would like to apologize if we fell short of your expectations. We will be sure to address your maintenance concerns with our engineers to ensure future guests do not have a similar experience. We hope you will return once the renovation is complete to see the improvements we have made. Thank you.

Reviewed 17 October 2016 via mobile

After searching for a hotel that would meet my expectations and not break my wallet I took a chance on The Doubletree Hotel Atlanta/Alpharetta and it was the best decision I made. I've recently stayed at 4 star rated hotel 2 months prior in downtown atlanta and it was absolutely horrible. I was skeptical of how far the Doubletree was...

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Helpful?
Thank Nina M
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you, Nina, for the outstanding review! We are happy you found the staff to be so pleasant and helpful, particularly Mohnish. We will be sure to let him know of your compliments. We are also pleased you enjoyed your accommodations and the serene atmosphere of the hotel. We look forward to your next stay with us!

Beamsville, Ontario
Reviewed 17 October 2016

I will never stay at this property again...the renovation can't come soon enough. My room was absolutely disgusting and below anyone's standards. The staff couldn't resolve the issue because all of the room conditions are poor.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank frank_bozzo
Miri L, on behalf of the staff at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Dear frank_bozzo Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our...

Reviewed 16 October 2016 via mobile

Enjoyed the stay. Mohnish at the front desk and Silvia at breakfast bar made the stay a delight! They both went above and beyond the call of duty. This is a nice location for a quick trip with friends!

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Thank T B
Reviewed 15 October 2016 via mobile

I was Very clean. Comfy beds. Decent size rooms. And Mohnish (the service desk clerk) was fantastic. He was Very helpful and always nice and always smiling.. This is our second time staying and We will stay again.

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Thank Brittany P
Reviewed 14 October 2016 via mobile

Stayed here on a business trip and had a wonderful experience. Very convenient location with several restaurants nearby and friendly staff. Mohnish went out of his way to make us feel at home. Thank you!

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Helpful?
Thank Shantanu G
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Hello Shantanu! Thank you for the excellent review. We are pleased you enjoyed the variety of restaurants around the hotel, as well as the friendly service you received from Mohnish. We hope you will return soon for another great stay with us!

Acworth, Georgia
Reviewed 11 October 2016

The front desk staff was awful. Our room wasn't ready on time at 3:00P.M. check-in. They made us wait in the lobby for over 20 minutes before offering us another room. In the mean time they were checking in other guests. That night the police were arresting people in the parking lot. Some of the staff may have been involved....

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank George C
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

George, thank you for your comments. We would like to apologize for the delay you experienced during check in. We also regret to hear of your experience with the front desk staff, and we will be sure to use this situation as a training tool for them. We would also like to take this opportunity to assure you that absolutely...

Reviewed 8 October 2016

I am mortified at the service I received from a hotel I never stayed in.I made reservations here and on the web site it say that you will not receive any charges until you check out. I regret that I responded to the pick a room request but my plans changed and I ended up not staying in Georgia and...

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Helpful?
Thank keisha c
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Keisha, thank you for your feedback. We would like to apologize for any confusion regarding our no show policy. If a reservation is not canceled within the allotted time frame, the guest will be charged a cancellation fee of one night's stay and tax. The second charge is actually an incidental hold which is authorized the morning of arrival and...

Reviewed 3 October 2016

Excellent service, excellent facility, extremely recommend this hotel. Front desk clerk, Mohnish was awesome. Was very friendly and took care of everything I needed very quickly. One of the best hotel experiences I've had and I travel a lot.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jin R
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Hello Jim! Thank you for the five star review. We are pleased you found Mohnish to be so friendly during your stay. We appreciate you taking the time to share your experience with us, and we look forward to your next stay. Thank you.

Reviewed 2 October 2016 via mobile

Great hotel! I enjoyed only one night. Ate well. Slept well. Hopefully, will make it again soon! Lashundra at the front desk was VERY helpful! ***told you since I was pleased a great review was given!

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Helpful?
Thank Girl D
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for the five star review! We are delighted to hear that you enjoyed your stay with us, particularly the service you received from Lashunda. We will be sure to let her know of your compliments. We hope to become your preferred hotel in Alpharetta. Thank you!

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
DoubleTree Atlanta – Alpharetta, GA is located in the Windward business district. We offer free parking and a shuttle service to attractions around town, including the North Point Mall. Our amentities include complimentary WiFi, an on-site restaurant, Savannah’s, open for breakfast and dinner, and in-room dining, Mon-Thurs, a pool, fitness center, business center and ample event space for small to medium events. ... more   less 

Additional Information about Doubletree Hotel Atlanta/Alpharetta-Windward

Address: 2925 Jordan Court, Alpharetta, GA 30004
Region: United States > Georgia > Alpharetta
Price Range: $129 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Atlanta/Alpharetta-Windward 3.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Doubletree Alpharetta
Alpharetta Doubletree
Hotel Style:
#14 Business Hotel in Alpharetta
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Questions & Answers

Questions? Get answers from Doubletree Hotel Atlanta/Alpharetta-Windward staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best if you could avoid being too close to the elevators.”
 of 5 bubbles Prisofazban, 26 Mar 2017 | Read review
“dont book here”
  • hanging off the wall
  • ac filter
  • dust
  • this is the door
  • dust on console
  • broken tiles
  • SO CLEAN! can you believe this is a Hilton?
 of 5 bubbles 632kyleb, 17 Nov 2016 | Read review
“Stay on the top floor if you want a quiet nights sleep.”
 of 5 bubbles Kashbcn, 16 Nov 2016 | Read review
“Request a top floor. You can sometimes hear people walking on the floor above you.”
 of 5 bubbles twidstrand, 15 Nov 2016 | Read review
“Rooms were clean”
 of 5 bubbles bbarnes67, 30 Sep 2016 | Read review
5 of 5