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Residence Inn Atlanta Alpharetta/North Point Mall

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Residence Inn Atlanta Alpharetta\/North Point Mall
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194 Reviews from our TripAdvisor Community

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Showing 191: English reviews
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Reviewed 1 week ago

I reserved a room for 2 nights for a young couple whose apartment was not ready for them to move into yet. The original check-out date was Sunday, but I needed to add one more night. The front desk receptionist, Artis, made this a seamless process by checking them out on that day, then back in the same room without...

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Helpful?
Thank Emad H
Brussels, Belgium
Reviewed 1 week ago via mobile

Dirty towels, very old furniture and bathroom, filthy windows, awful breakfast, noisy ventilation, no bar, no minibar, basically a shame even because not cheap at all, absolutely to avoid both for holidays and business.

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Helpful?
Thank foreigncouplebrux
laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

Dear Foreigncouplebrux, I'm very sorry that you did not enjoy your stay at our Residence Inn North Point Mall. Our hotel was renovated in 2012 so I know we are not the newest kid on the block but we do put a lot of work in our customer service to ensure our guest have a great stay. I'm not sure...

columbia, United States
Reviewed 10 February 2017 via mobile

The staff was friendly. They apparently lost a bet after the Super Bowl. The property has not been updated to new Marriott design. The hallways and buildings a run down. The layout of the place was confusing. However the interior of the room was clean. I slept ok. I was there less than 12 hours. I did not go the...

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Helpful?
Thank OTR1937
laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

OTR1937 - Yes we did indeed lose a challenge with one of our Residence Inn's up in the New Hampshire area and had to show their Patriot's spirit as Super Bowl Champs against our Atlanta Falcons. We are one of the original concepts with Residence Inn and have a Gatehouse separated from the sleeping rooms. Most of the Residence Inns(but...

Reviewed 3 January 2017 via mobile

Rude staff. Made my wife wait two hours in the rain and cold because of a cc issue for incidentals. This was a rewards stay that was paid for. The staff should have checked my wife into her room and I would have provided credit card for incidentals when I arrived. But instead was told oh well by Takira Deal...

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Helpful?
Thank AJM1975
laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

AJM1975 - I'm very sorry that you did not have an experience that exceeded your expectations. My team focuses on our guest on a daily basis and they excel at what they do. They do have processes to follow and we have to stay consistent on our methods of payments and our policies. I will definitely look into the situations...

San Francisco
Reviewed 3 January 2017

I love Residence Inns. This is the first one I ever rated lower than 5 stars. While all small issues, the sum of them could not be overlooked: 1) The extra bedding packet in the closet lacked a pillow. 2) The carpet was not fully clean. 3) The tiny exercise room had no heat, and the metal handles on the...

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Helpful?
Thank motohigh
laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

Motohigh - Thank you for taking the time to respond on TripAdvisor. To help clarify I will try to respond to each concern. 1. As we have now gone to 4 pillows on the bed we do not put extras in the bed and bags but do have extra pillows upon requests. 3. We try to keep the temp neutral...

Meridian, Mississippi
Reviewed 29 December 2016 via mobile

Our family of 3 stayed one night at the Residence Inn for our daughter's 4th birthday. We opted for the American Girl package in conjunction with a planned visit to the nearby American Girl store and bistro, which is within walking distance of the hotel. We could not have been more pleased with our experience. The pink items and gifts...

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Helpful?
Thank Craig E
laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

Craig E - Thank you for the Great Review. We do Truly LOVE being now one of the exclusive 2 American Girl Hotels in Alpharetta. My team and I enjoy being a part of making memories with your family and hopefully building traditions of coming back to Residence Inn North Point as well as American Girl. We have more memories...

Birmingham, Alabama
Reviewed 21 December 2016 via mobile

You can walk to Northpoint Mall from this hotel which makes it popular for families who need to shop or visit their American Girl doll store. We only stayed 1 night but the room was comfortable & clean. Very convenient to shopping and the interstate. I'd recommend to others just based on the location. The breakfast, although basic, was pretty...

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Helpful?
Thank jayep1908
laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

Jayep1908 - Thank you for taking to time to help us promote our location and relations with American Girl. We are very glad you had an enjoyable stay. Sincerely, Laurie Thomas General Manager

NYC
Reviewed 10 December 2016 via mobile

Stayed here for one night. Solid hotel with no frills. Good location, nice service. Free breakfast. Good wifi. Big room at a good price. Gave me Kate checkout without any argument. A little hard to find but worth the trip for the low price.

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Helpful?
Thank nycfamilyt2013
laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

NCYfamily2013 - Thank you so much for taking the time to share your experience of your stay. I'm glad to hear everything was to your satisfaction. Look forward to your next visit. Sincerely, Laurie Thomas General Manager

Mumbai (Bombay), India
Reviewed 22 November 2016

While I stayed for only three nights, the service apartments are designed for longer stay and are pretty well equipped. Quite comfortable and cozy. Staff is friendly and keen to help you. Best part is the "mix" on first three evenings of the week, allowing guests to mingle with beer/wine and snacks on the house. Good for unwinding, Heated Jacuzzi...

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Helpful?
Thank PravasiRJ
laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

Dear PravasiRJ - Thank you for taking the time to respond about your stay with us. We are definitely set up for long term stays but we welcome our short term travelers too. We are glad you enjoyed the Mix during your stay. Look forward to your next visit. Sincerely, Laurie Thomas General Manager

Reviewed 5 November 2016

We are platinum members who stay in a lot of Marriott hotels around the world and this was one of the worst we have ever been in. We are currently between houses, so we needed to stay in hotels for over 2 months. We made a variety of shorter reservations early on to see what suited us best. We assumed...

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Thank Darryl B
laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point Mall, responded to this review

Dear Darryl B - I am so sorry that your stay did not exceed your expectations. We do our best to ensure that all of our guest have a great stay. We were built in 1998 and had our most recent renovation in 2012 and a majority of our guest enjoy the property. All of our pictures on Marriott.com are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
The hotel is conveniently located within walking distance to the North Point Mall and most importantly the American Girl Boutique. We offer a fantistic opportunity to treat your princess to a full American Girl Experience. Or if you are in Awesome Alpharetta for business or relocating we offer a Home Away from Home feel during your time with us. We have studios, one bedrooms and two bedrooms all with full kitchens, queen size beds with Brand New Mattresses and living areas. Breakfast is complimentary 7 days a week. As well as our Mix, which happens Monday, Tuesday and Wednesdays to give you a chance to unwind and get to know our staff and other guests. The team looks forward to your next visit with us. ... more   less 

Additional Information about Residence Inn Atlanta Alpharetta/North Point Mall

Address: 1325 North Point Drive, Alpharetta, GA 30022-8211
Region: United States > Georgia > Alpharetta
Price Range: $140 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Atlanta Alpharetta/North Point Mall 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn Atlanta Alpharetta/North Point Mall Hotel Alpharetta
Residence Inn Alpharetta
Alpharetta Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Atlanta Alpharetta/North Point Mall staff and other travellers.
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Questions? Get answers from Residence Inn Atlanta Alpharetta/North Point Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't know if there is one. Do you want to listen to voices echo in the patio area or trucks on the interstate right behind the property?”
 of 5 bubbles 245darrylb, 5 Nov 2016 | Read review
“We enjoyed our top floor (3d floor) room toward the back of the property, very quiet there. A short outdoor walk to the lobby/dining room.”
 of 5 bubbles Tex4n, 3 Jul 2016 | Read review
“I don't think there was a bad room in the hotel.”
 of 5 bubbles 997angelas, 9 Jun 2016 | Read review
“All of the rooms seem to be quite good, but they offer two bedroom suites for families.”
 of 5 bubbles davidsR571FK, 29 May 2016 | Read review
“All Rooms are good depends how many of you are there”
 of 5 bubbles raj7227, 17 Dec 2015 | Read review
5 of 5