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In & Out Hotel

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Ave. 6A 15-14 Zona 13 Aurora 1, Guatemala City 01013 Guatemala

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Traveller (41)

Room & Suite (29)

Dining (4)

About

4.0

Very good

42 reviews

#11 of 97 B&Bs / Inns in Guatemala City

Location

Cleanliness

Service

Value

See why so many travellers make In & Out Hotel their small hotel of choice when visiting Guatemala City. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.

Rooms at In & Out Hotel provide a flat screen TV and a desk, and guests can stay connected with free wifi.

In addition, while staying at In & Out Hotel guests have access to 24 hour front desk and baggage storage. Need a place to park? There is paid public parking available nearby.

For those interested in checking out popular landmarks while visiting Guatemala City, In & Out Hotel is located a short distance from La Merced (1.3 mi) and Zona Viva (1.5 mi).

Guatemala City has plenty of cafes. So when you’re here, be sure to check out popular spots like San Martin, Luna de Miel Crepas, and Cafe Vienes, which are serving up some great dishes.

Looking to explore? Then look no further than National Museum of Archaeology and Ethnology (0.8 mi), National Museum of Modern Art (0.8 mi), and Centro Cultural de España en Guatemala (1.1 mi), which are some popular Guatemala City attractions – all conveniently located within walking distance of the small hotel.

We’re sure you’ll enjoy your stay at In & Out Hotel as you experience all of the things Guatemala City has to offer.

Property amenities

Paid public parking nearby

Free High Speed Internet (WiFi)

Free breakfast

Children Activities (Kid / Family Friendly)

Free shuttle or taxi services

Baggage storage

Non-smoking hotel

24-hour front desk

Internet

Airport transportation

Shuttle bus service

Laundry service

Ironing service

Room features

Desk

Housekeeping

Safe

Wake-up service / alarm clock

Flatscreen TV

Bath / shower

Room types

Non-smoking rooms

Family rooms

Good to know

HOTEL CLASS

Languages Spoken

English, Spanish

42Reviews4Q+A3Room tips

Reviews

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AnandakumarKrishnan wrote a review Nov 2021

Dharmapuri, India1529 contributions306 helpful votes

Comfortable stay

Located just walkable distance to Airport Located in a calm place Room is very clean and comfortable With nice shower Complementary breakfast is good Uber is easily accessible Uber eats too Stayed for two nights

Date of stay: November 2021Trip type: Travelled as a couple

Helpful

Dolores Martinez wrote a review Oct 2021

11 contributions

Never stay here unless you have too!

I was in room 205 it was the worst! The dinning was above me and all you hear is dragging chairs! They make you wear a mask, but the cooks do not and housekeeping pretend to wear them! The place is loud. The shower does not drain and the place is moist and damp. You can walk to the airport if you do not have many bags. Or you can pay 5 dollars. I would not recommend this place.

Date of stay: October 2021

Value

Rooms

Service

Room Tip: Do not use a 3rd party or they will give you a crappy room! Do not pick rooms under the dinning...

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Helpful

Victoria L wrote a review Mar 2020

Lake Atitlan, Guatemala54 contributions11 helpful votes

Clean and convenient

Super clean and convenient hotel for airport purposes only, there is literally nothing else worth talking about. The staff are helpful and kind, helping with shuttles to Atitlan etc. Took a few minutes to find once I landed, but very conveniently placed. The breakfast was lovely, you have to wander through the kitchen to find it!

Date of stay: February 2020

Rooms

Service

Sleep Quality

Helpful

singingvegan wrote a review Feb 2020

Panajachel, Guatemala166 contributions49 helpful votes

Dishonest

I reserved two rooms and paid in advance through Expedia. When we arrived, one of the rooms was much smaller than what I’d paid for—two double beds instead of two queens. The person at the desk knew nothing and we were tired, so I waited until morning to address the issue. I was told that there was a plumbing problem with one of the rooms I reserved and the smaller room was the only option. I asked about the price difference and was told that the rooms were the same price. A look at any booking site makes that lie obvious. Strike two was with parking. When we arrived, they had no parking available. They told us to park in a nearby lot and they would reimburse us. They didn’t tell us that we had to retrieve the car by 6am—when we went to get the car at 7am, the price was much higher and the hotel would only reimburse 1/3 of the cost. The hotel is pretty noisy, and the rooms stuffy unless you open the windows, which lets in the noise. On the plus side, the WiFi was good, the shower was hot, and the beds reasonably comfortable. However, their petty dishonesty erased all the pluses.…

Date of stay: February 2020Trip type: Travelled with family

Helpful

SteveBot wrote a review Feb 2020

Tucson, Arizona252 contributions113 helpful votes

Clean and convenient

My driver had a hard time finding the In and Out Hotel, so map it before you leave. The area was so quiet he had a hard time finding any one to ask directions. The hotel interface was spacious and clean. They only serve food for breakfast B&B style, so I had the front desk order food delivered as it was after 9 and most restaurants were closed. If you have an early plane, the “free” shuttle only runs after 6 and a taxi is $10 USD.

Date of stay: February 2020

Location

Cleanliness

Service

1 Helpful vote

Helpful

ginahensen wrote a review Dec 2019

Amsterdam, The Netherlands16 contributions2 helpful votes

Clean and good service

We stayed in the in & out hotel twice (departure and arrival). It is super clean and the personnel is friendly. Even when we arrived late they cooked us something to eat. It is not a fancy hotel, but that is also not expected from a hotel called “in & out”. Clean and friendly is all you need!

Date of stay: December 2019Trip type: Travelled as a couple

Helpful

Response from Luis D, Director de Relaciones Públicas at In & Out Hotel

Responded 10 Jan 2020

Thanks for your comments, we were glad to serve you, and was a pleasure to have your visit. See you in the next future.

PlaneJunkie237 wrote a review Oct 2019

Columbia, South Carolina4 contributions

A warm

I highly recommend this hotel...it looks like a rather forbidding fortress on the outside, and that speaks of the excellent security measures. However, once the door opened, we walked into a very cheering, bright, and tastefully decorated lobby, with attractive sitting areas. Christian gave us a genuinely warm welcome, and was totally helpful and interested in making our stay pleasant and comfortable. Our room, #101, was impressively spacious, with plenty of clean storage shelves, a little closet area with real hangers, and even a little table for enjoying our snacks and meal. The beds were comfortable and made up with quality sheets that felt good. The bathroom was also immaculate, with lovely, quality towels and a mold-free shower enclosure that featured a rainfall-type shower. The breakfast was excellent quality, with 5 great choices that applied to that which was included in the price of the room, as well as extras for those who wished to pay additionally. We sat and enjoyed the artistic, harmonious decorating in the breakfast room and other public areas. If we return to Guatemala, we will be eager to return to this gem!…

Date of stay: October 2019Trip type: Travelled with friends

Helpful

Response from Luis D, Director de Relaciones Públicas at In & Out Hotel

Responded 10 Jan 2020

Thanks for your comments, we really love to serve our guest, we do our best that you enjoy our hotel. We hope in the next future to see you againg,

Antonkiskis wrote a review Sep 2019

8 contributions2 helpful votes

Close to aeroport

Very nice boutique hotel close to aeroport. Very clean, white and stylish. Wi-fi is very speedy Pancake on breakfast (set #5) is very very delicious . I will recommend this hotel to my Russian friends Muchos gracias !!

Date of stay: September 2019

Value

Cleanliness

Service

Helpful

Response from Luis D, Director de Relaciones Públicas at In & Out Hotel

Responded 26 Sep 2019

Thanks for your comments, we love to serve our guest, we try to do our best every day for you.

Cosmopolitan816501 wrote a review Jun 2019

4 contributions1 helpful vote

shocked at their behavior

I stayed here for 2 nights my first time in Guatemala City and originally gave 4 stars. it is VERY loud at night, and also very hot with no ac. you need to open the windows at night, which makes it difficult to sleep if people are outside. but the manager was very sympathetic to this and tried hard to accommodate me. The issue with that is I came back to all of my personal belongings MOVED by the staff from one room to another (even hotter and with no ceiling fan) room. I felt a bit violated by this and uncomfortable. but thought okay this is a different culture and I know that they were trying to make me comfortable. So, I booked a return stay with them upon my return from xela back through Guatemala city to the airport. unfortunately my mother in law died two days before this flight home and I was forced to book an emergency flight home to my family. this hotel has refused to credit my refund despite having a death in the family! and despite hotels.com even advocating on my behalf! very let down by this. returning to Guatemala city in the fall for 5 days and I just booked with a different hotel. they refused a refund for ONE night so they just lost out on 5 nights. very disappointed with this place as I had been recommending them to fellow travelers.…

Date of stay: June 2019Trip type: Travelled solo

Helpful

Response from Luis D, Director de Relaciones Públicas at In & Out Hotel

Responded 11 Jul 2019

Thanks for your comments, we were very sorry about this situation, as we tried to explained in that moment was not possible to refound that nigth because you bougth a Non Refoundable reservation by hotels.com, we offered because you mentioned a disccount in your next time, so we will refound your money in that way. we appollogized if we can not give you in the way you whished but we tried to offer another solution.

Clint C wrote a review Apr 2019

6 contributions1 helpful vote

My best experience in Guatemala City

I stayed a night at In and Out Hotel. We arrived very early and exhausted, and they were able to get a room earlier that the noted check-in time(which was a huge bonus). It’s close to the airport, clean, quiet, private, and safe. There isn’t much for food around the area, but they have a little kitchen and make some pretty decent food on site. I totally recommend this place to anyone. Especially if you’re just stay in the city for the night. Very pleasant people.

Date of stay: April 2019Trip type: Travelled with friends

Helpful

Response from Luis D, Director de Relaciones Públicas at In & Out Hotel

Responded 1 May 2019

Thanks for your comments, we really appreciate them, we really enjoy when our guest have a comfortable stay in our hotel, for us is a pleasure to serve you, and we hope to see you again in the next future.

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