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12 Calle # 2-25 Zona 10, Guatemala City 01010 Guatemala
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Traveller (223)
Dining (59)
Room & Suite (46)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.

About

#1 of 87 hotels in Guatemala City
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Located in Zona 10 (or Zona viva), the most dynamic area of Guatemala City. Discover our upscale architecture, modern, comfortable and life style, with unrivaled amenities. The design of the rooms and common areas are inspired on the textiles of Guatemala that represents the culture and the textures of every Guatemala destination. The Hotel counts with 138 modern and stylish guest rooms.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Wifi
Paid internet
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Rooftop bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Extra long beds
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
iPod docking station
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
416Reviews10Q+A11Room tips
Traveller rating
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Most Recent
Alex L wrote a review Nov 2022
Yorktown, Virginia97 contributions68 helpful votes
From arrival I was continually made to feel as an appreciated guest the staff ever desiring to satisfy my needs. Great location within walking distance of several great restaurants. However food service was terrific so not much need to leave the hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Getaway22163051392 wrote a review Nov 2022
Toronto, Canada2 contributions
Modern design inspired by Guatemala cultural heritage. Beautiful rooftop with an astonish view of the city. Warm and relaxed ambience in the common areas. Excellent service. Perfect location. Hotel is connected to a beautiful high-end shopping plaza.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 1 week ago
Dear guest. We appreciate your preference and for taking the time to leave us your comments. Without a doubt, your comments motivate us to grow and improve our standards. We hope you have returned home safely.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mike S wrote a review Nov 2022
Venice, California181 contributions96 helpful votes
Like other Hyatt Centrics in Latin/South America, the Hyatt Centric GUA City is a true oasis. Situated in a very trendy area with loads of safe and fun nightlife and tasty and stylish restaurants and shopping, the Hyatt Centric is perfectly located in GUA City (and very close to the airport, as well). The hotel itself is very modern but at the same time, maintains a very local vibe with its beautiful furnishings, roof top bar and exceptional restaurant. In fact, one of the best hotel buffet breakfasts available. The room was very spacious with modern earth tones and a great soaking tub and huge shower - a perfect sanctuary after a day of site seeing and shopping. The staff was very nice and helpful, as well. Many travelers told us to skip GUA city and go straight from airport to Antigua. What a mistake that would have been. GUA city has some very interesting cultural sites, great shopping and restaurants, friendly locals and at least one GREAT hotel - the Hyatt Centric GUA City. You won't be disappointed, I promise.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 2 weeks ago
Dear Mr Mike We appreciate your comments Thanks for choosing Hyatt Centric in Guatemala We hope you are back at Hyatt Centric Guatemala Have a good day
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mendoza1075 wrote a review Nov 2022
San Salvador Department, El Salvador19 contributions40 helpful votes
A very nice hotel in zona 12 of Guatemala City. Near from zona viva and different malls. Nice rooftop, beautiful rooms and great breakfast normally included with your tariff. Excellent service and also they have a parking lot
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 2 weeks ago
Dear guest. We appreciate your preference and for taking the time to leave us your comments. Without a doubt, your comments motivate us to grow and improve our standards. We hope you have returned home safely.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DE D wrote a review Nov 2022
Ottawa, Canada41 contributions12 helpful votes
I stayed here on two separate occasions both prior to and after visiting Tikal. I was warmly welcomed (backpack in hand) at ground level and shown to the elevator that brought me to the hotel lobby. Jorge at the front desk was very efficient and particularly helpful in answering my questions about the hotel. The room was very modern (it did take me some time to figure out the lighting), clean and did not feature any wear and tear that one sees at times. The highlight for me was the gym (best I’ve seen in my stay Guatemala and comparable to any hotel gym in North America) and the roof top pool (be sure to bring your camera for the sunsets and the pool was bigger than I expected). Staff at the roof top were attentive and one could bring up one’s drink from the bar one story below; come to think of it, all staff were helpful and attentive at all times (and most spoke English). I will definitely stay here in future, especially in that it is a short 10 minute ride to the airport (and helpful ATM in the adjoining shopping/restaurant complex).
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 4 weeks ago
Dears Ded. Thanks for choosing Hyatt centric for your stayed in Guatemala City. We are happy that your stay at Hyatt Centric has been pleasant. We hope you have a good time to back home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OlinVancouver wrote a review Nov 2022
2 contributions
Very pleasant stay at the Hyatt Centric...clean well appointed rooms and excellent service. Breakfast had a wide assortment of local specialities. Our meeting room was clean and suited our needs perfectly.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Suleyman O wrote a review Oct 2022
Toronto10 contributions19 helpful votes
great location, lots of restaurants and shopping around hotel. People helpful. beautiful roof top. Clean and large rooms. conveniently located with business meetings, corporations and airport. Safe and clean area.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 4 weeks ago
Dears Suleyman, Thanks for choosing Hyatt centric Guatemala for your visit. We hope to have you back home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
felicianow30 wrote a review Oct 2022
San Francisco, California1 contribution
The Hyatt hotel was great and the best hotel by far I’ve been to. Great location and amenities. The only thing I was confused was they charge me a lot for guest that stayed with me which was a 2 bedroom room? Not sure why but this was my first time getting charged in all my Hyatt stays.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 24 Oct 2022
Mrs Guest. We appreciate your visit with us. We apology for the situation, in this case. The reservation you had was for 1 person but the price was for 2 person. Hyatt accepted 2 person free in the room but another person is more expensive. We`re sorry if you were given a bad information, Thanks for visit us We are hope you are back at Hyatt Centric
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liz wrote a review Oct 2022
2 contributions
Very nice hotel up to American standards for a Hyatt and it had local cultural elements and food throughout. Staff is very helpful leading up to and during our stay and happily helped us in English. Food is good in all restaurants and for breakfast. Transportation to and from the airport can be easily and inexpensively arranged by the hotel. Entrance lobby and attendant are on the ground floor, check-in/reception and the rooms are on the higher floors.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 19 Oct 2022
Dear guest. We appreciate your preference and for taking the time to leave us your comments. Without a doubt, your comments motivate us to grow and improve our standards. We hope you have returned home safely. Fernando Ximenez-Cruz GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Keith S wrote a review Sep 2022
Great location and the hotel is new and nice. The rooftop bar and pool area is amazing with great views. My only complaint was the shower in the room which could have been very nice but was needing attention. Faucet was loose and impacted the water flow and the tile grout was very dirty. Did not make for a pleasant shower experience. I would stay here again but fix the bathroom!
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Review collected in partnership with this hotel
Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 23 Sep 2022
Dear guest. We appreciate your preference and for taking the time to give us your feedback. It has certainly touched important points. we are already addressing these points with the areas. to improve and provide an excellent service and stay. We hope you have returned home safely. Fernando Ximenez-Cruz GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$133 - US$175 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
138
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HYATT CENTRIC GUATEMALA CITY: UPDATED 2022 Hotel Reviews, Price Comparison and 258 Photos - Tripadvisor

Frequently Asked Questions about Hyatt Centric Guatemala City
Which popular attractions are close to Hyatt Centric Guatemala City?
Nearby attractions include Plaza Fontabella (0.2 km), Zona Viva (0.5 km), and Shakespeare's Pub (0.2 km).
What are some of the property amenities at Hyatt Centric Guatemala City?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Centric Guatemala City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Centric Guatemala City?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Centric Guatemala City?
Yes, a parking garage is available to guests.
What are some restaurants close to Hyatt Centric Guatemala City?
Conveniently located restaurants include The Market, Picasso Stone flame oven, and Cadejo Brewing Company Beerhouse & Grill.
Are there opportunities to exercise at Hyatt Centric Guatemala City?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hyatt Centric Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Centric Guatemala City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Centric Guatemala City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Centric Guatemala City?
The staff speaks multiple languages, including English and Spanish.