Hyatt Centric Guatemala City
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12 Calle # 2-25 Zona 10, Guatemala City 01010 Guatemala
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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Room & Suite (34)
Dining (31)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 09/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Centric Guatemala City
Updated 09/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 71 hotels in Guatemala City
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
The Hotel is located at the best zone of Guatemala City. The hotel will feature upscale architecture, modern, comfortable and life style. The design of the rooms and common areas are inspired on the textiles of Guatemala that represents the culture and the textures of every Guatemala destination. The Hotel counts with 138 modern and life style guest rooms.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Wifi
Paid internet
Rooftop pool
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Rooftop bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Location
Full view
98Great for walkers
Grade: 98 out of 100
108Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
276Reviews9Q+A9Room tips
Reviews
Traveller rating
- 227
- 30
- 10
- 3
- 6
Time of year
Traveller type
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Popular mentions
So everything was nice apart from check in! We enjoyed the bar & room but I have to say the way we were treated at check in was a little strange as we had already paid and this was questioned. Breakfast staff however were amazing and I mean amazing! I would try this hotel again just for the breakfast staff and their lovely attitudes! I didn’t catch names but I really hope they are compensated for excellent service 15/02/21
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 6 days ago
Dear Customer, We appreciate you leaving us your feedback, we regret the inconveniences that may have occurred during your stay and we are pleased to know that you were able to enjoy the hotel, we hope to see you soon.
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The Hyatt did an amazing job while I was traveling during COVID. Very impressed with their ability to still offer an amazing experience amidst the pandemic. I especially enjoyed the rooftop deck, the gym and the pool all while feeling safe and protected.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 1 week ago
Estimado Cliente, Agradecemos su comentarios y el tiempo que se tomó en dejarnos saber su satisfacción, para nosotros el cuidado y bienestar de nuestros clientes y colaboradores es muy importante, agradecemos su preferencia al seleccionarnos para su alojamiento, Esperamos verlo pronto.
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I Highly recommend this Hotel. have stayed there a couple of times, smells clean and new. Rooms are top notch and staff very welcoming. Amenities are nice, super clean bathrooms and rooms. The breakfast buffet was delicious
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 3 weeks ago
Dear Customer We appreciate your preference and your comments, they motivate us to continue working for our clients, we hope to see you soon
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Thank you to all the personnel that made my birthday celebration wonderful. The customer service was impeccable, from the check-in, the awesome birthday surprise brought to the pool, the politeness and excellent attitude of the personnel, etc. The decor of the hotel is wonderful. I would recommend the Hyatt Centric in Guatemala City to anyone who wants to wants to enjoy a relaxing weekend, a business trip, or a special ocassion. Gracias Hyatt Centric Guatemala City!
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 4 weeks ago
Estimada Sra. Muñoz Agradecemos su visita y el tiempo que se tomo en dejarnos saber su experiencia, para nosotros es muy importante que en una fecha tan especial pudo disfrutar, trabajamos duro para que en efecto nuestros clientes tengan lindas estadias. Esperamos verla pronto..!!
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Amazing 360 view of the city at the pool area, friendly staff and very attentive, loved the pillows and the comfortable beds highly recommended this hotel if you’re visiting the city, in a very centric location
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 9 Jan 2021
Dear Customer, We appreciate sharing your comments, it definitely motivates us to continue working for our clients, we hope to see you soon.
Read more
PRICE RANGE
US$141 - US$261 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
138
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Claim Your Listing Frequently Asked Questions about Hyatt Centric Guatemala City
Which popular attractions are close to Hyatt Centric Guatemala City?
Nearby attractions include Plaza Fontabella (0.2 km), Zona Viva (0.5 km), and Shakespeare's Pub (0.2 km).
What are some of the property amenities at Hyatt Centric Guatemala City?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Centric Guatemala City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Centric Guatemala City?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Hyatt Centric Guatemala City?
Conveniently located restaurants include The Market, Picasso Stone flame oven, and Cadejo Brewing Company Beerhouse & Grill.
Are there opportunities to exercise at Hyatt Centric Guatemala City?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hyatt Centric Guatemala City have an airport shuttle?
Yes, Hyatt Centric Guatemala City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Centric Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Centric Guatemala City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Centric Guatemala City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Centric Guatemala City?
The staff speaks multiple languages, including English and Spanish.