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Grand Tikal Futura Hotel

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Grand Tikal Futura Hotel
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544 Reviews from our TripAdvisor Community

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Showing 240: English reviews
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Reviewed 2 weeks ago

Reality is different. The location of the hotel is not appropriate. Shopping mall is at a walking distance but you have to get out on a "not so secure" area thru a gas station -no shuttle to the mall is offered even though is next door. If you get offered continental breakfast with "royal package", it is totally misleading. The...

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Helpful?
Thank Remy O
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience. We value your feedback and it helps us to improve our service. Please accept our sincere apologies for the inconvenience experienced during your stay with us, we are currently working on improving our facilities and services to provide you with a better experience. We are sorry we did...

Reviewed 3 weeks ago

Got a good rate using online booking (booking.com I think but it was a while ago so I am not positive). Two primary reasons (aside from price) that we chose that hotel - the pool and free shuttle from airport. I corresponded with the hotel prior to our arrival in order to arrange for the airport shuttle. The driver was...

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Helpful?
Thank Ellen Y
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience. We value your feedback and it helps us to improve our service. Please accept our sincere apologies for the inconvenience experienced during your stay with us in regard with our pool renovation. We will review the procedures with our staff in reference to providing the correct information for...

Goulburn and Surrounds, Australia
Reviewed 14 March 2017 via mobile

While this is a lovely hotel with its layout and amenities, it just lacks 'heart'. The WiFi in the rooms didn't work and staff tried all different 'ideas' to solve it, but they really had no idea. The exhaust fan in the bathroom was exceptionally noisy, and the room could do with more lights.

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Helpful?
1Thank Farmer C
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience. We value your feedback and it helps us to improve our service. We are currently working on improving our facilities and services to provide you with a better experience. We would love to welcome you back in the future to be able to show you a true hospitality...

San Francisco, California
Reviewed 14 March 2017

The staff at this hotel was amazing , I was coming in from a business trip to Nicaragua that got delayed and I was able to communicate that to the hotel and they were able to help me setup a pickup from the airport. While I wasn't able to get the presidential or diplomatic suite that I would have liked...

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Helpful?
Thank galo52016
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this review

Dear Guest, It was a pleasure to welcome you to Grand Tikal Futura Hotel. Thank you for letting us know how much you enjoyed your stay at our Hotel and your compliments on our facilities and service. We will share your comments with our staff. We look forward to welcoming you back on your next stay! Kind regards, Leonel Villasmil...

Reviewed 14 March 2017 via mobile

I stayed at Tikal Futura for 4 nights, and paid for a Master Suite. On the last day I told them I would need late check out for which they said there would be an additional $30 charge. (I paid for my stay in fulll at check in plus an additional deposit of $100) So comfortable that they would accommodate...

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Helpful?
1Thank Monicac1759
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience during your stay at Grand Tikal Futura Hotel. Please accept our sincere apologies for the inconvenience experienced during your stay with us. We will review the procedures with our staff in reference to providing the correct information regarding our late check out policy which applies until 4pm. We...

Reviewed 3 March 2017

The hotel looks very nice. That is where the nice stops. Hotel travel agent booked my trip to Tikal, and then told me it was all full and they needed to refund my money. I was only booked in this hotel for extra time for my business trip so that I could go to Tikal. I spent hours on the...

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Helpful?
Thank David W
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience. We value your feedback and it helps us to improve our service. Please accept our sincere apologies for the inconvenience experienced during your stay with us in regard with our pool renovation. We will review the procedures with our staff in reference to providing the correct information for...

Reviewed 2 March 2017 via mobile

Very unprofessional manager! Tried to charge $50 for early check in. Preceeded to tell us we were stupid and new nothing about the hospitality industry. Will never stay at this hotel ever again!!!! His name is Leonel Villasmil. Some people are in the wrong business.

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1Thank Paul R
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this review

Dear Guest, Thank you for sharing your comments, we value your feedback and it helps us to improve our service. Please accept our sincere apologies for the inconvenience experienced during your stay with us. I assure you that in no way my intention to explain our policies was intended to offend you or make you feel that your request was...

Leonia, New Jersey
Reviewed 24 February 2017 via mobile

Very comfortable spacious hotel room that was very clean. Excellent communication with staff via email to confirm free airport pick up. Driver waiting with large sign. Accommodating check in staff that answered all questions. Excellent breakfast!!!!! Will recommend and stay again when passing thru the city.

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Helpful?
Thank Melinda A
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this review

Dear Guest, It was a pleasure to welcome you to Grand Tikal Futura Hotel. Thank you for letting us know how much you enjoyed your stay at our Hotel and your compliments on our excellent service. We will share your comments with our staff! We look forward to welcoming you back on your next stay! Kind regards, Leonel Villasmil General...

sacramento, ca
Reviewed 23 February 2017

This is the fourth time I have stayed at this hotel as I was passing through Guatemala City to other locations. It is conveniently located and they do offer an airport pickup. The rooms are spacious and very clean and the beds super comfortable. Most of the staff at the hotel are very friendly, helpful and efficient. Some of the...

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Helpful?
1Thank aprilSacramento_Ca
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience. We value your feedback and it helps us to improve our service. We are very glad you enjoyed your stay in our renovated guestrooms. Please accept our sincere apologies for the inconvenience experienced during the time of your booking, we will share your comments with our front desk...

Los Angeles, California
Reviewed 22 February 2017

Had a great experience and appreciated the Expedia Gold upgrades. I am sued to Platinum and Gold at major hotels and was not sure of what to expect. On arrival, went to the 9th floor for VIP floor check-in and was given a corner room with an excellent view of Volcan Agua all the way in Antigua. The pool, jacuzzi,...

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Helpful?
Thank legacyLA
Grand Tikal Fut... H, Gerente at Grand Tikal Futura Hotel, responded to this review

Dear Guest, It was a pleasure to welcome you to Grand Tikal Futura Hotel. Thank you for letting us know how much you enjoyed your stay at our Hotel and your compliments on our facilities and service. We look forward to welcoming you back on your next stay! Kind regards, Leonel Villasmil General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hibiscus Restaurante
Hibiscus Restaurante
Cuisines: Mediterranean, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Grand Tikal Futura cuenta con 205 elegantes habitaciones, decoradas con exquisito buen gusto, brindando un sofisticado confort y la garantia del mejor descanso. Su portafolio lo componen 138 Habitaciones Deluxe, 38 Habitaciones Royal Floor, 14 Suites Ejecutivas, 12 Master Suites, 2 Suites Diplomaticas y 1 Suite Presidencial. Para satisfacer las necesidades del viajero de negocios, el Hotel Grand Tikal Futura ofrece en sus remodeladas habitaciones todas las innovaciones, facilidades y servicios que pueda requerir, entre otros, internet inalambrico de 6 Mb de velocidad y router individual en cada habitacion, disponible ademas en cualquier area del hotel, dos (2) unidades de telefono con doble linea telefonica, plancha y planchador, amplia cajilla electronica de seguridad con lector de aperturas, una variada seleccion de productos de alta calidad para el bano, suaves y exquisitas toallas extra largas de algodon con mayor absorcion, espejo de bano con aumento especial e iluminacion ideal para el maquillaje o el afeitado, sabanas, duvets de algodon y variado menu de almohadas, radio - reloj despertador, TV con pantalla de alta definicion LED de 32 pulgadas y mas de 80 canales de television por cable, acceso a un puerto de multiples conexiones –jack pack- que facilitara la conectividad de cualquier equipo electronico. El Hotel Grand Tikal Futura forma parte del impresionante Complejo Tikal Futura, integrado por varios componentes, entre ellos, dos torres de oficinas corporativas de veinte niveles cada una, centro comercial con mas de 170 variados locales comerciales, food court con mas de 30 opciones de restaurantes de comida rapida; “CINEFLICK” compuesto por cinco (5) salas de cine con tecnologia digital y proyeccion 3D, Teatro “Las Mascaras”, escenario ideal para obras de todo genero. Otro componente importante que conforma el Complejo Tikal Futura es el Centro de Convenciones y de Exposiciones, el recinto ferial mas grande de Centroamerica, con capacidad para albergar simultaneamente hasta 7,400 personas. Adicionalmente contamos con un portafolio de 15 salones -de variados tamanos- especiales para celebrar todo tipo de reuniones, convenciones, conferencias y celebraciones especiales. Igualmente, tres (3) salas de auditorios para realzar eventos de caracter corporativos y culturales. Para la comodidad y seguridad de nuestros visitantes, el Complejo Tikal Futura ofrece 3 sotanos de estacionamientos con capacidad para 1,500 vehiculos. ... more   less 

Additional Information about Grand Tikal Futura Hotel

Address: Calzada Roosevelt 22-43 | Zona 11, Guatemala City 01011, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $151 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Tikal Futura Hotel 4*
Number of rooms: 205
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Also Known As:
Hotel Grand Tikal Futura
Grand Tikal Futura Guatemala City
Grand Tikal Futura Hotel Guatemala/Guatemala City
Hotel Style:
#3 Romantic Hotel in Guatemala City
#3 Family Hotel in Guatemala City
#4 Spa Hotel in Guatemala City
#5 Luxury Hotel in Guatemala City
#8 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Grand Tikal Futura Hotel staff and other travellers.
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Questions? Get answers from Grand Tikal Futura Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a crappy room on the third floor with no view - you get what you pay for!”
261elleny, 9 Apr 2017 | Read review
“Make certain to check the toilet to ensure it is functional and hygienic.”
Jetsetkong, 27 Jan 2017 | Read review
“All the rooms (5th floor & higher) have city views and are very nice.”
Dee53717, 15 Dec 2016 | Read review
“Go find other hotel! Trust me”
Syai Achmad, 28 Oct 2016 | Read review
“I have no observation because the attention was excellent”
509RICARDOL, 24 Oct 2016 | Read review
5 of 5