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Good location, the room is spacious but the mattress and rug had lots of stain, the housekeeping was good but they are specific about only giving one hand towel, I ask for two but was tuned down, no idea why. You cannot check in before...More
1 Thank Gee M
Response from hotelconquistador, Director de Relaciones con Clientes at Conquistador Hotel & Conference CenterResponded 9 May 2018
Dear Gee M. Thank you for your comment and for choosing our hotel. I am happy that you have enjoyed your stay, I regret the inconvenience with the towels, I will personally take care of the problem. We hope to have you again as a...More
When we got to the hotel we were told that the reservation was donde for one and not for my family of 4. The online price was $54.00 for 1 person and they reserved for $77.00 a night. My total should have been 385 dollars...More
1 Thank Hermann S
Response from hotelconquistador, eCommerce at Conquistador Hotel & Conference CenterResponded 9 April 2018
Hi Hermann S. We thank you for taking the time to provide us with an assessment of your stay. I am very sorry to hear that your stay did not meet expectations. We regret the inconvenience with your reservation. The price of $ 54 that...More
As I write from my room on the third floor, the Quincentera right under me is raging and I can practically hear the teenagers whispering to each other. The bass is making the furniture in my room rumble. I was told there were no other...More
1 Thank _racheltoor
Response from hotelconquistador, ecommerce at Conquistador Hotel & Conference CenterResponded 12 March 2018
Thanks for your honest opinion. I am very sorry to hear that your stay has not been pleasant. I will pass your complaint to the departments involved so that it does not happen again to future guests and I hope you come back to stay...More
Hotel entrance good, the rooms look like a throwback to the era of the 70s; large; semi clean; dirty terrace, pool half clean; reception does not know anything about tourism in the city; 9 floor housekeeper reckless, opens room at any time, floor 10 EXCELLENT...More
Thank Azahara M
Response from hotelconquistador, Ecommerce at Conquistador Hotel & Conference CenterResponded 13 February 2018
Dear Azahara M, thank you for your feedback on your stay at our Hotel. We're happy you like the services of the hotel, altough, we're sorry for the inconvenience in your stay. Thanks for letting us know.
The place allowed us to check-in early and had a beautiful view of the volcanos from the balcony window. Breakfast is very good and costs around 10USD per person. Pool and luggage holding are complimentary.
Gym was closed despite being advertised.
Got a rude responses...More
Thank Dom S
Response from hotelconquistador, Gerente at Conquistador Hotel & Conference CenterResponded 19 January 2018
We appreciate your comments and the same time let you know that we regret the inconveniences. We are working in these aspects with our staff. Thank you for your choosing us. Regards.
Response from hotelconquistador | Property representative |
You need to contact the hotel before your arrival with time and flight number. You will find the driver outside the airport with your name on a sign. Hope that help you. Thanks for your confidence.