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When we got to the hotel we were told that the reservation was donde for one and not for my family of 4. The online price was $54.00 for 1 person and they reserved for $77.00 a night. My total should have been 385 dollars...More
Thank Hermann S
Response from hotelconquistador, eCommerce at Conquistador Hotel & Conference CenterResponded 1 week ago
Hi Hermann S. We thank you for taking the time to provide us with an assessment of your stay. I am very sorry to hear that your stay did not meet expectations. We regret the inconvenience with your reservation. The price of $ 54 that...More
As I write from my room on the third floor, the Quincentera right under me is raging and I can practically hear the teenagers whispering to each other. The bass is making the furniture in my room rumble. I was told there were no other...More
Response from hotelconquistador, ecommerce at Conquistador Hotel & Conference CenterResponded 12 March 2018
Thanks for your honest opinion. I am very sorry to hear that your stay has not been pleasant. I will pass your complaint to the departments involved so that it does not happen again to future guests and I hope you come back to stay...More
Hotel entrance good, the rooms look like a throwback to the era of the 70s; large; semi clean; dirty terrace, pool half clean; reception does not know anything about tourism in the city; 9 floor housekeeper reckless, opens room at any time, floor 10 EXCELLENT...More
Thank Azahara M
Response from hotelconquistador, Ecommerce at Conquistador Hotel & Conference CenterResponded 13 February 2018
Dear Azahara M, thank you for your feedback on your stay at our Hotel. We're happy you like the services of the hotel, altough, we're sorry for the inconvenience in your stay. Thanks for letting us know.
The place allowed us to check-in early and had a beautiful view of the volcanos from the balcony window. Breakfast is very good and costs around 10USD per person. Pool and luggage holding are complimentary.
Gym was closed despite being advertised.
Got a rude responses...More
Thank Dom S
Response from hotelconquistador, Gerente at Conquistador Hotel & Conference CenterResponded 19 January 2018
We appreciate your comments and the same time let you know that we regret the inconveniences. We are working in these aspects with our staff. Thank you for your choosing us. Regards.
Craziest thing I ever heard. I have stayed in many places never once did I feel like a child being told no one is allowed up to my room. It's an old hotel with a lot of amenities, very basic nothing extrodinary.
Thank Olga V
Response from hotelconquistador, Gerente at Conquistador Hotel & Conference CenterResponded 6 June 2017
We appreciate your comments of your experience in our hotel, let me tell you that they help us to improve every day. Thank you for choosing us, we hope to have you with us again.
Response from hotelconquistador | Property representative |
You need to contact the hotel before your arrival with time and flight number. You will find the driver outside the airport with your name on a sign. Hope that help you. Thanks for your confidence.