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Hilton Garden Inn Guatemala City

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Hilton Garden Inn Guatemala City
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137 Reviews from our TripAdvisor Community

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Showing 76: English reviews
Lima, Peru
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 days ago NEW via mobile

In the bar of this hotel, the best rum they have is Zacapa 23, but they billed as Zacapa Centenario; which is 50% more expensive. The waitress told that computer has only one option for Zacapa and "nobody complains before"; while a waiter in the background tried to explain me "all Zacapa are 'Centenario'" which is an open lie. BTW,... More 

Helpful?
Thank Farid_Matuk
Rosemount, Minnesota
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 days ago NEW via mobile

Nice hotel in a good location. Rooms were clean but maids turned off A/C everyday. Many restaurants within walking distance. Courteous staff. Resturant inside hotel has good food. Shuttle service to the airport is reliable.

Helpful?
Thank JMikeTh
Toronto, Canada
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 days ago NEW via mobile

this hotel is within a 10 minute drive to the airport (note: free shuttle, but arrange through the hotel via phone, I could not find an email address for the hotel and the US/CAN customer service line can't arrange it) the hotel itself is not big, it only has 5 floors but it really does have all the amenities you'd... More 

Helpful?
Thank WorldTraveler503
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

We stayed at the Hilton Garden Inn for a week's vacation in Guatemala. I travel quite often, and was very pleased with the stay. The staff couldn't be nicer or more helpful. Much appreciation goes to Claudia Solares, who communicated with me long before we arrived. She helped with tours, answered all questions thoroughly and patiently, and was very positive... More 

Helpful?
1 Thank kim n
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Guest, Thank you for sending us your comments which are very valuable for us! We feel proud in being able to accomplish a gratifying experience from the beginning, especially in knowing that our staff met your expectations. Please count on us to assist you with the best options during your future stays. Kind Regards, More 

1 review
Reviewed 2 weeks ago

arrived late and checked in with front desk Diego. he gave me all information i need. On next day, Gabriela helped me to book a bus to San Salvador. Room was very clean. I received an excellent service. Thank you.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mike L
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Mike, We want to thank you for sharing your comments about your recent visit to our hotel, and we are pleased to know that you enjoyed it. For any special requirements you can contact our team. We would love to see you again! More 

Raleigh, North Carolina
Level Contributor
9 reviews
6 hotel reviews
Reviewed 4 weeks ago

This was my third stay in Guatemala City and the Hilton Garden Inn. The hotel is safe, the staff is great and the rooms are very clean and modern. The restaurant was very good as well. I will always stay at this location when traveling to Guatemala City.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Leslie V
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Leslie, We want to thank you for sharing your comments about your recent visit to our hotel, and we are pleased to know that you enjoyed it. We would love to see you again! More 

Los Angeles, California
Level Contributor
9 reviews
Reviewed 4 weeks ago via mobile

The Staff is incredibly courteous and they provide awesome service. I was happily surprised. Great service at check-in and at the restaurant / bar, even at 10 pm! Rooms are excellent, great value hotel. Will stay here when on business in Guatemala City.

Helpful?
Thank alfredoMauricio
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Alfredo, We value your comments, they are really important to us. We feel proud in being able to accomplish a gratifying experience from the beginning, especially in knowing that our staff met your expectations. Please count on us to assist you with the best options during your future stays. Kind Regards, More 

weston
2 reviews
Reviewed 24 October 2016

Checking in terrible and have to wait for so long to get the room, Elevators were not working properly and sometimes takes you to a different floor Breakfast Menu very very very poor and same thing everyday, No good service and really expensive for the kind of food served Internet was not working properly the first day. Really I will... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Hector P
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Guest, Thank you for sending us your comments which are very valuable for us! We apologize for the inconvenience you had during your recent stay in our Hotel. We will review with our Reception Team every comment to ensure the quality and service of our hotel and so that our guests have a pleasant stay. We look forward to... More 

Makati, Philippines
2 reviews
Reviewed 20 October 2016

Although they were able to accommodate early check in, I had problems with the deposit which should've been coordinated by the reservation officer prior to my arrival. It took a lot of clarification before the deposit was fixed. They have pick up service from the airport which was helpful. Restaurants are also within the vicinity which is good. Laundry service... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank JL P
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear guest, We appreciate and value your comments. We are considering your comments to provide a better service to all our guests. You can count on us to help you during your future visits. More 

Mexico City, Mexico
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 October 2016 via mobile

It was a nice surprise to find out a totally renewed hotel. It preserves the nice atmosphere of a small hotel with high quality services. Rooms were conveniently upgraded. Good food (though not spectacular) at the restaurant and well located for business at convenient rates.

Helpful?
Thank jmmp00
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear guest, We want to thank you for sharing your comments about your recent visit to our hotel, and we are pleased to know that you enjoyed it. We would love to see you again! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the financial and business district, the new Hilton Garden Inn Guatemala City hotel offers a convenient base for corporate and leisure travelers. Enjoy complimentary shuttle service to and from La Aurora International Airport(On request), just 4 kilometers away, and walk to popular restaurants, bars and shopping centers downtown. Several museums, the Domo Polideportivo arena and La Aurora Zoo are a short drive away. Gated, covered parking is available at our hotel in downtown Guatemala City. Visit our Garden Grill restaurant for breakfast, a themed lunch buffet and dinner a la carte. Evening room service is also available. De-stress after a long day in the complimentary fitness center. Our Guatemala City meeting rooms are perfect for your next conference or training session - ask about our A/V equipment rental. Invite up to 250 guests to a wedding ceremony in our beautiful outdoor gardens and a catered reception in the ballroom. ... more   less 

Additional Information about Hilton Garden Inn Guatemala City

Address: Calle 7-65 13, Guatemala City 01009, Guatemala (Formerly Hotel Princess)
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $130 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Guatemala City 3.5*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Hotels.com, Odigeo, Priceline, HotelTravel.com, Travelocity and Orbitz so you can book your Hilton Garden Inn Guatemala City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Princess Hotel Guatemala City
Hilton Garden Inn Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Guatemala City staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn Guatemala City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The patio doors silence noise from the street, which can be very noisy.”
 of 5 bubbles kimn566, 16 Nov 2016 | Read review
“Fifth floor rooms are very quite south facing rooms even better. One note the one elevator to the top floor is very slow.”
 of 5 bubbles richardk88, 8 Aug 2016 | Read review
“pick another hotel”
 of 5 bubbles 364lindseyd, 28 May 2016 | Read review
“Hotel floor plan designs make the rooms quiet and enjoyable.”
  • Lovely heart shape flower arrangement along with wine, made an overnight stay delightful.
  • The detail in the bed created a romantic ambiance for our nephew's honeymoon night.
  • Our request was fulfill sharp and neat to make our nephew's honeymoon night unforgettable.
 of 5 bubbles 443zenaa, 9 May 2016 | Read review
“I am not sure”
 of 5 bubbles ricardoj437, 27 Apr 2016 | Read review
5 of 5
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