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Hilton Garden Inn Guatemala City

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Hilton Garden Inn Guatemala City
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137 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Guatemala City
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Showing 76: English reviews
Vero Beach, Florida
Level Contributor
4 reviews
Reviewed 10 May 2016

My husband and I gave a night stay for our nephew 's honeymoon as our wedding present. The team at the hotel took care of our requests and specifications to create the desired objective: to make a regular night stay into memorable one. We must thank specially Ms. Norma Solórzano, Reservations Agent for coordinating the logistic and her great customer... More 

Helpful?
Thank Zena A
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Zena, We value your comments, they are really important to us. We feel proud in being able to accomplish a gratifying experience from the beginning, especially in knowing that our staff met your expectations. We look forward to be of assistance in the near future. More 

New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 May 2016

I stayed at this hotel because I had a 6am flight the next morning. I didn't want or expect anything more than a clean room with a comfortable bed to sleep in, which is exactly what I got. The restaurant was empty and I wasn't sure if it was open yet so I walked a block to get fast food... More 

Helpful?
Thank SisiBelle
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear guest, We appreciate and value your comments. We are glad to know that we met the requirements you expected from us and we hope that your stay was comfortable. We are considering your comments to provide a better service to all our guests. You can count on us to help you during your future visits. More 

Coral Gables, Florida
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 April 2016

A hotel that is unrelated to the Hilton standards. It is not what one expects from Hilton. Defects: No air conditioning in restaurant and other places of common use, you feel that really is in the garden; a room without enough room to move between the bed and desk; a safe where the key is your personal credit card, a... More 

Helpful?
Thank Ricardo J
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear guest, We appreciate your comments, these are very valuable to us. The average high temperatures in Guatemala City has always been around 70°F, unfortunately because of the climate change we have seen an increase in the temperatures specially in the recent two months. We are evaluating different systems to make the restaurant area more comfortable for our customers during... More 

Quito, Ecuador
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 April 2016

Hotel is not new, it is an old refurbished hotel. Lobby and rooms are old. It is well located for business in the zone close to airport. Though reservations are done in USD, the exchange rate used is not favorable, and makes your stay expensive. Wi fi, is difficult to access and they give it for only use in one... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank kafu123
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Guest, Thank you for sending us your comments which are very valuable for us! We apologize for the inconvenience you had during your recent stay in our Hotel. I would like to share with you that between the paymen options we give to our guest is to make the charges in US Dollars in their credit cards and one... More 

Guatemala City, Guatemala
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 April 2016

I agree with the other positive reviews provided, but would suggest that travelers who want the quietest rooms ask to stay on the 5th floor. The first four floors share an open atrium and sound from the lobby, restaurant, and function rooms tends to travel up. I don't think noise on those floors is a big issue, but I believe... More 

Helpful?
1 Thank Dave W
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Guest, We appreciate your comments and suggestions to our future travelers. Your recommendation is correct, we will gladly to offer assignments at high levels and also I would like to share with you that all our rooms has anti-noise systems. For any special requirements you can contact to our reservations team. Please count on us to assist you with... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 April 2016

Very good hotel. Close to restaurants and amenities. Personnel very friendly and helpful. I will return to this hotel. Food and drinks well presented. Lobby has good information regarding visits to the old city and other interesting places.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Francesco C
jersey city, United States
1 review
Reviewed 12 April 2016

The Hotel location is very close from the restaurant zone and near the airport. Employees are very helpful, educated and warm. Breakfast service is excellent. Rooms are average and very clean. Price per night is good comparing with other in the same category

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Romer G
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 April 2016

Friendly and exceptional professionalism at all levels of the operation. We were welcomed and cared for with courtesy and caring. The arrangements made met and exceeded my expectations. I hope to return to see more of Guatemala City in the near future.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank toniw847
Edmonton, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 April 2016

Great service both at the front desk and in the restaurant. But I got really sick after eating at the restaurant. Almost a week later and I'm still not well. Not sure if it was the water or the food (could've been the smoked salmon at the buffet) but please be careful or avoid eating here at all. Overall, it's... More 

Helpful?
Thank andreamelanie2015
West Palm Beach, Florida
1 review
Reviewed 4 April 2016

Cannot say enough about Gabriella, Katherine and Monica at the front desk. Jacqueline on the cleaning staff was incredible. The room was nice comfortable, great pillows, clean. Excellent location, free airport shuttle. Roberto, the shuttle driver was helpful, polite and very safe driver.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alvaro A. V

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the financial and business district, the new Hilton Garden Inn Guatemala City hotel offers a convenient base for corporate and leisure travelers. Enjoy complimentary shuttle service to and from La Aurora International Airport(On request), just 4 kilometers away, and walk to popular restaurants, bars and shopping centers downtown. Several museums, the Domo Polideportivo arena and La Aurora Zoo are a short drive away. Gated, covered parking is available at our hotel in downtown Guatemala City. Visit our Garden Grill restaurant for breakfast, a themed lunch buffet and dinner a la carte. Evening room service is also available. De-stress after a long day in the complimentary fitness center. Our Guatemala City meeting rooms are perfect for your next conference or training session - ask about our A/V equipment rental. Invite up to 250 guests to a wedding ceremony in our beautiful outdoor gardens and a catered reception in the ballroom. ... more   less 

Additional Information about Hilton Garden Inn Guatemala City

Address: Calle 7-65 13, Guatemala City 01009, Guatemala (Formerly Hotel Princess)
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $130 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Guatemala City 3.5*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Hotels.com, Booking.com, Travelocity, Orbitz, Priceline, HotelTravel.com and Odigeo so you can book your Hilton Garden Inn Guatemala City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Princess Hotel Guatemala City
Hilton Garden Inn Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Guatemala City staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn Guatemala City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The patio doors silence noise from the street, which can be very noisy.”
 of 5 bubbles kimn566, 16 Nov 2016 | Read review
“Fifth floor rooms are very quite south facing rooms even better. One note the one elevator to the top floor is very slow.”
 of 5 bubbles richardk88, 8 Aug 2016 | Read review
“pick another hotel”
 of 5 bubbles 364lindseyd, 28 May 2016 | Read review
“Hotel floor plan designs make the rooms quiet and enjoyable.”
  • Lovely heart shape flower arrangement along with wine, made an overnight stay delightful.
  • The detail in the bed created a romantic ambiance for our nephew's honeymoon night.
  • Our request was fulfill sharp and neat to make our nephew's honeymoon night unforgettable.
 of 5 bubbles 443zenaa, 9 May 2016 | Read review
“I am not sure”
 of 5 bubbles ricardoj437, 27 Apr 2016 | Read review
5 of 5
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