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Avenida Las Americas 9-08 Zona 13, Guatemala City 01013 Guatemala
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Traveller (169)
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Panoramas (21)
Room & Suite (161)

About

#18 of 87 hotels in Guatemala City
Location
Cleanliness
Service
Value
Located only 3 kms. From La Aurora International Airport and very close to the main commercial and financial area of ​​the country. It offers 183 comfortable rooms, Gym, Heated swimming pool, Spa, Restaurant of Local and International food, Bar, Internet without cost.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Airport transportation
Business Centre with Internet Access
Wifi
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Wardrobe / wardrobe
Flatscreen TV
Bath / shower
Bottled water
Iron
Wake-up service / alarm clock
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
564Reviews9Q+A41Room tips
Traveller rating
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Gary wrote a review Aug 2022
12 contributions3 helpful votes
I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just a set choice. I prepaid online the extra 8 dollars. But... I was able to find the price of the breakfast for people that didn't prepay. The ledge to the right as you walk in had some receipts laying there. 140 quetzals! (18 dollars). That is simply insane. Is the food at this hotel is imported from Israel or something? Location: Very good. There is a grocery store only 4 minutes walk away. Due to this hotel only being 77$ (including breakfast) I'd definitely come back. But only because I know how to deal with things.
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Date of stay: September 2021
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Las Americas, Promocionar at Hotel Las Americas
Responded 25 Aug 2022
Dear Guest, we appreciate your feedback, for us it is very important. We do not have any early check in platform available (that is why you could not find it) It is important to read your reservation confirmation, it sent to your email to be clear about the hotel's policies. Unfortunately, our staff does not speak fluent English, However, I can assure you that the service they provide is without a doubt the best in the restaurant. At reception it is important to confirm the room number or name since it is likely that you aren't the only guest with pending and without that information they cannot assure you that it happened since we make an effort to identify our clients by name or if they are not frequently with the room number. Once again, thank you for your feedback and we are sorry that your stay was not up to your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roatan Vacation A wrote a review Aug 2022
1 contribution
Came for business, hotel is in an excellent location, breakfast is good and rooms are great. You can walk to restaurants and bars, all in all I cant complain. The driver picked me up on time which was great.
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Date of stay: August 2022
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Dont get one on side of road.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Las Americas, Promocionar at Hotel Las Americas
Responded 12 Aug 2022
We appreciated your feedback
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
IDPokefan wrote a review Jun 2022
Meridian, Idaho30 contributions1 helpful vote
Stayed here for 9 nights, mid-June. Great staff - always ready to help. The hotel could use a touch of TLC, but the friendliness and service more than make up for a blemish here and there. Super clean, and the food in the restaurant is awesome. They're the best...can't wait to see them all again!
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Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Las Americas, Promocionar at Hotel Las Americas
Responded 30 Jun 2022
Dear Guest, we appreciated your kindness!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Qasem wrote a review Mar 2020
Halifax, Canada353 contributions82 helpful votes
+1
The hotel was much better than what I expected. I messaged the hotel a day before I arrived asking about the shuttle bus from the airport, and they arranged it for me even though I arrived after midnight. The hotel had a 24 hour reception, which was great. Staff were very friendly, and the room was very nice and clean. The breakfast was included, and it was by far the best breakfast I have had in any hotel. The hotel is at a main street, so it can be noisy.
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Date of stay: March 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HotelLasAmericas, Director Comercial at Hotel Las Americas
Responded 18 Mar 2020
Dear Qasem thankful for stay with us and take time to write a review. We hope to see you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eldar M wrote a review Feb 2020
Los Angeles, California8 contributions2 helpful votes
Hotel is very old and outdated. walls are paper thin and I could hear people from the near rooms talking the whole night or getting ready at 3 am. bathrooms are old and disgusting. bathtub drain was almost clogged. water pressure was very weak. could not sleep a min.
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Date of stay: February 2020
Value
Rooms
Service
Room Tip: no good rooms stay away.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HotelLasAmericas, Director de Relaciones con Clientes at Hotel Las Americas
Responded 4 Mar 2020
Dear Guest thanks for your feedback, we are working in our installations and be better .
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1greenwood wrote a review Jan 2020
Oakville, Canada417 contributions170 helpful votes
It is an older hotel that has been well maintained and is very clean. Includes all the amenities we enjoy. The breakfast in the dining room get 10 on 10 as do the staff. Our Spanish is terrible, but language was never a problem. Returned fro our tour and enjoyed a well deserved swim in the pool. The hot tub was just a warm tub. We would definitely come back.
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HotelLasAmericas, Ejecutiva Comercial at Hotel Las Americas
Responded 18 Mar 2020
Thanks a lot for your feedback. We are working hard for to be better.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sagatara wrote a review Dec 2019
San Salvador, El Salvador3 contributions1 helpful vote
With the family stayed at Hotel Las Americas for two nights, the room small but comfortable, Free Wi-Fi and near to the La Aurora airport, retaurants, mall at downtown and Aurora Zoo... the staff was very friendly and respectful. they offered transport from/to airport and they are pet-friendly.
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Date of stay: December 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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rein p wrote a review Oct 2019
Guatemala City, Guatemala2 contributions
Hotel unable to use the reserve on the card for payment of final bill. Had to make a separate payment for total bill beyond the full reserve amount. I used the same card, so no issue with my bank. Need to wait many working days for reimbursement of reserve. Travelling extensively and this type of issue does not help. Accounting department needs to address these types of issues. Disappointed in the hotel.
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Date of stay: October 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Adrián Gómez wrote a review Sep 2019
Curridabat, Costa Rica37 contributions2 helpful votes
+1
Very convenient hotel with an amazing view to the Volcán del Agua! Close to the international airport La Aurora and to downtown shopping malls and restaurants. Rooms were accommodating and relaxing. Excellent food in the buffet as well as the personnel service. Met nice people and well trained.
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Date of stay: August 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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volkerd1111 wrote a review Aug 2019
Bammental, Germany54 contributions24 helpful votes
Offers free transports to and from the airport. Approx. 3 km by car. Rooms would urgently need a renovation. Small and dark bathroom. Air conditioner available. Breakfast is ok. Better not more than 1 night.
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Date of stay: August 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$97 - US$135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza guatemala hotel guatemala city, crowne plaza guatemala city, guatemala city crowne plaza
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
183
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HOTEL LAS AMERICAS: UPDATED 2022 Reviews, Price Comparison and 390 Photos (Guatemala/Guatemala City) - Tripadvisor

Frequently Asked Questions about Hotel Las Americas
Which popular attractions are close to Hotel Las Americas?
Nearby attractions include La Noria (0.9 km), Acueducto de Pinula (0.07 km), and La Canada (0.9 km).
What are some of the property amenities at Hotel Las Americas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Las Americas?
Top room amenities include air conditioning, a flat screen TV, and a view of the mountains.
What food & drink options are available at Hotel Las Americas?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Las Americas?
Yes, a parking garage is available to guests.
What are some restaurants close to Hotel Las Americas?
Conveniently located restaurants include Ambia, Naru Japanese Cuisine, and Luna de Miel Crepas.
Are there opportunities to exercise at Hotel Las Americas?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Las Americas have airport transportation?
Yes, Hotel Las Americas offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hotel Las Americas offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Las Americas?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Las Americas?
Many travellers enjoy visiting Palacio Nacional (4.0 km).