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Hotel Las Americas

Expedia.comUS$82*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$115*
US$82*
US$115*
US$82*
US$115*
US$82*
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Hotel Las Americas
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487 Reviews from our TripAdvisor Community

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Showing 191: English reviews
Singapore, Singapore
Reviewed 6 November 2013

The Crowne Plaza in Guatemala City is terrific. Spacious rooms, excellent services, views of a volcano and the airport (fun for plane spotters!). The beds are comfortable and the Internet is very fast and reliable. It's just several blocks from the main eating/going-out area, the "Zona Viva." However, because of its location, rooms are cheaper than other hotels and taxi...

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Helpful?
Thank Andrew4CR
María Joseé N, Revenue Manager at Hotel Las Americas, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff...

San Francisco, California
Reviewed 19 October 2013

This hotel is old and needs to be updated. The rooms are really dark and some what dreary. The bathroom smelled of mold. The bed sagged on one side and was very uncomfortable. The first room I was given, the door would not lock when you left the room. I discovered this, as I always double check the door when...

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Helpful?
1Thank Runwayg1irl
María Joseé N, Revenue Manager at Hotel Las Americas, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff...

Tijuana, Mexico
Reviewed 13 October 2013

This hotel has great service and location (in front of the airport). They serve a buffet all day with delicious dishes. The waiters are very attentive and helpful. Regarding to the room, I believe they need some improvement, it suppose I received an upgraded room but the room wasn't as nicer as the last time I stayed there. The bathroom...

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Helpful?
Thank Mabbiss
María Joseé N, Revenue Manager at Hotel Las Americas, responded to this review

Dear guest: It's a pleassure to contact you and know that your stay at our hotel was confortable. Please don't hesitate to contact me if you are going to travel again to Guatemala, 'cause the doors of this house always will open to receive you. Thank you for providing us with your valuable feedback. I'm sorry you were unhappy with...

Muskego, Wisconsin
Reviewed 6 October 2013

Our group of nine was delayed from Milwaukee to Guatemala City and ultimately, Zacapa Guatemala due to a delay in Milwaukee. We made our way to Atlanta and then Miami, only to arrive in Guatemala City around 9:30 (versus 1:00 pm) CALMS (Central America Lutheran Mission Service) arranged for our group to stay at the Crowne Plaza near the airport....

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Helpful?
Thank Cheri M
María Joseé N, Revenue Manager at Hotel Las Americas, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that you enjoy...

Singapore, Singapore
Reviewed 18 September 2013

The staff is extremely friendly and helpful. Edgar Alvarez was very efficient and friendly as were everybody else. They are quick to solve problems and anticipate your every need. Best value for money hotel in Guatemala.

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Helpful?
Thank mschwarzg
María Joseé N, Revenue Manager at Hotel Las Americas, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff...

Reviewed 28 August 2013

I have the oportunity to stay at the hotel several times and the services is excellent the people are friendly and helpful I always enjoy stay with you and the location is perfect are near for the principal mall of the city. Marta B

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Helpful?
1Thank MartaLBR
María Joseé N, Revenue Manager at Hotel Las Americas, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala again. I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services. Respectfully, María Joseé Navarro Revenue Manager/ Groups and Conventions Manager

Reviewed 10 August 2013 via mobile

All in a very good place to stay. Clean and safe. Excellent proximate to the airport. Shuttle was great. Food was surprisingly good - buffet was fresh and tasty. The rooms could use an update - flat screen tv's, feather pillows, duvets, hvac units.

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Helpful?
Thank Radjeff
María Joseé N, Revenue Manager at Hotel Las Americas, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that you enjoy...

Redlands, California
Reviewed 5 August 2013

The room was nice, and the bathroom had everything I needed. We needed very early transport to the airport. Their shuttle runs every half hour starting at 4:00 am. It was perfect for us. They even had coffee, orange juice and pastries set up in the lobby at 3:45 am when we came down from our room. I had heard...

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Helpful?
Thank smilinggoats
María Joseé N, Revenue Manager at Hotel Las Americas, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services. Best Regards, Maria Josee Navarro Portillo/ Revenue Manager/ Groups and Conventions Manager

Reviewed 15 July 2013

I would return to this hotel and I recommend it. It has a pool and Jacuzzi and food tastes very good. I recommend pasta with seafood. I had read reviews before that breakfast were good and they´re not good they´re rather excellent. We love breakfast there. Service was good.

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Helpful?
Thank dmcastro81
María Joseé N, Revenue Manager at Hotel Las Americas, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala! I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services. Best regards, Maria Josee Navarro Revenue Manager/ Groups and Conventions Manager

Ottawa, Canada
Reviewed 10 July 2013

This is a great place to stay when visiting Guateamala city. We first stayed here a year ago, and have been back twice more. The hotel itself is a little dated, but the staff are first rate, and in fact this is the most welcoming place we've ever been. Caleb Flores and his colleagues do their best to accomodate your...

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Helpful?
Thank JohnS155004
María Joseé N, Revenue Manager at Hotel Las Americas, responded to this review

Dear guest: Receive a warm greeting from Crowne Plaza Guatemala team. Thank you for your feedback about your stay with us. If you have any conserns or questions do not hesitate to contact me. My email address is mj.navarro@cpguatemala.com.gt. and let me know if you are planning a new trip to Guatemala, it will be a pleasure to have you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located only 3 kms. From La Aurora International Airport and very close to the main commercial and financial area of ​​the country. It offers 183 comfortable rooms, Gym, Heated swimming pool, Spa, Restaurant of Local and International food, Bar, Internet without cost. ... more   less 

Additional Information about Hotel Las Americas

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $133 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Las Americas 4*
Number of rooms: 183
Reservation Options:
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Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Hotel Las Americas Guatemala/Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Las Americas staff and other travellers.
8 questions
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Questions? Get answers from Hotel Las Americas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible don't get the room facing the road.”
nicolasd995, 21 May 2016 | Read review
“We were on the 5th floor both times and heard little to no street noise, even though we were on the street side.”
mmc923, 3 May 2016 | Read review
“I am totally geographically unfit to comment. It was night anyway and I left 6am do not care”
laurelle415, 29 Apr 2016 | Read review
“The rooms on the side of the airport may be a bit louder since you can hear planes taking off and landing throughout the day.”
Tuadia, 25 Apr 2016 | Read review
“Try to get a room that doesn't face the heavily traficked Av. las Americas.”
DanielG619, 23 Feb 2016 | Read review
5 of 5
Expedia.com
US$82* /night
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Orbitz.comUS$82
Hotels.comUS$82
HotelQuicklyUS$115
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*Disclaimer
Prices are for 1 room, 2 adults
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