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Crowne Plaza Guatemala

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461 Reviews from our TripAdvisor Community

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Showing 187: English reviews
Mexico City, Mexico
Reviewed 7 July 2014

I've been staying at this property since 2002 (before it was Crowne Plaza) and have always enjoyed returning. It's my home away from home, and it's like returning to family. I appreciate how the staff is always making their utmost effort to meet my needs and always welcome me (and my family and friends) with a smile that really makes...

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Helpful?
Thank ASGL8
Jinotepe, Carazo, Nicaragua
Reviewed 22 June 2014

I write this review for a two-night’s stay in two different rooms, one in fourth floor and other in fifth floor. Service in front desk: deficient, slow and sometimes with false good manners. When I arrived I had to wait to make check-in because there was a long queue. When finally was my turn, they didn´t accept a previous payment...

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Helpful?
1Thank Jose R
IHGCare, Guest Relations Manager at Crowne Plaza Guatemala, responded to this review

Dear Jose R, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in...

Quetzaltenango, Guatemala
Reviewed 23 March 2014

Best location in Guatemala city, building is old but well taken care of, front desk, room service and restaurant staff are highly motivated and focused on giving great service, they are all very kind. Hotel's personnel is their strength. Breakfast was a large buffet, with made to order eggs, tons of fruit, different kinds of bread and cakes, typical food,...

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Helpful?
1Thank xelaju007
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I appreciate your feedback as this is our best resource for improving guest services. Thanks for your feedback about your last experience at our hotel, it's so important for our team receive your comments. We are ready for your next stay with us and take the opportunity to greet you....

Toronto, Canada
Reviewed 20 March 2014

Since I had a very early flight departing GUA after a marvellous holiday in Antigua, I chose the Crowne Plaza. The hotel felt faded and out of date and furniture in our room was chipped. But the proximity to the airport was very convenient and shuttle service started at 4am. We ate at their restaurant Los Volcanoes and the food...

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Helpful?
Thank BlairYYZ
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear Mr. Blair YYZ, thank you so much for your great comments, certainly our hotel is under remodeling process looking forward to be The Place to be, and become a First Class Hotel, on the other hand our staff is doing a great job in service and attention that the stress of any remodeling process does not feel. Mr. Blair...

Boston, Massachusetts
Reviewed 9 March 2014

Stayed here for a night during a business trip. The service was pretty good. I asked for a quiet room, which they have an entire floor (7th) designated as quiet area. Things smelled: elevators, carpets, etc. The WiFi did not work at all for me, neither on my computer or phone (in the room or lobby). The fitness center looks...

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Helpful?
Thank Jordanjc21
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that you enjoyed...

New York
Reviewed 28 February 2014

Stayed here for three nights during a business trip. The pros: the fitness center, which is on the top floor and overlooks the whole city (and has very decent equipment), the breakfast - included in the room rate and great choices, and the staff which was quite friendly and helpful. The cons: rooms are relatively small, and overall hotel needs...

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Helpful?
Thank TravelingDel
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I appreciate your feedback as this is our best resource for improving guest services. Thanks for your feedback about your last experience at our hotel, it's so important for our team receive your comments. We are ready for your next stay with us and take the opportunity to greet you....

Miami, Florida
Reviewed 26 February 2014

I am a Platinum member of the Intercontinental Ambassador program. I stayed in the Crowne Plaza Guatemala from February 18 to the 22. The attendant at the executive lobby was Mr. Edgar Armando Alvarez. I must commend Mr. Alvarez for his professionalism in the way he developed his job. He made me feel very appreciated and at home. Of course...

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Helpful?
Thank Arturo A
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like the service staff. I appreciate your feedback as this is our best resource for improving guest services. Thanks for your feedback about your last experience at our hotel, it's so important for our team receive your comments. Please, don't hesitate to contact me if...

Mexico City, Mexico
Reviewed 15 February 2014

The personal service is great but the hotel is very old and the room carpet smells as wet. I request a room change and they gave me a room with out a desk were I could work, even though it wa in the Club floor.

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Helpful?
Thank Javier L
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like the service staff. I appreciate your feedback as this is our best resource for improving guest services. Thanks for your feedback about your last experience at our hotel, it's so important for our team receive your comments. We are ready for your next stay...

Guatemala Department, Guatemala
Reviewed 8 February 2014

I have 3 years going to this hotel and it's really comfortable, clean and secure. All the employes are friendly, the breakfast buffet is amazing, have all kind of food. Good location nearest of mall and the "zonal viva" where you find bars and many restaurants. Very recommended. Excellent choice.

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1Thank Evega82
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like the service staff and our food. I appreciate your feedback as this is our best resource for improving guest services. Thanks for your feedback about your last experience at our hotel, it's so important for our team receive your comments.. We appreciate your comments...

San Francisco, California
Reviewed 7 February 2014

I stayed in here 4 days, and one more night when I am back from Antigua. It is in zona 13: good location, there are restaurants around the hotel, and It is close to the airport... The stuff was friendly and helpful. The buffet was not bad at all.The glass elevator is interesting with city view. There is a nice...

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Thank Baris A
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala. I am pleased you did like the service staff and our food. I appreciate your feedback as this is our best resource for improving guest services. We hope you come back at your home! Best regards, Maria Josee Navarro Portillo Revenue Manager/ Groups and Conventions Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Wake up to brilliant, golden sunrises peeking over volcanic hills each morning you stay at our hotel's property in Guatemala City. The Crowne Plaza(R) Guatemala hotel, located in beautiful Zona 13 and just two miles from La Aurora International Airport (GUA), offers both comfort and convenience.In case you're visiting for meetings with local companies, you'll be glad to know that Copa Airlines, OEA, Solel Boneh and Ericsson are close to our hotel's location.While in Guatemala City, guests find plenty of exciting attractions nearby, including the Central Market, Civic Center and Oakland Mall. Find out more about our culture by visiting the National Museum of Archaeology and Ethnology, or take a day-trip to the charming city of Antigua. We're just minutes from "Zona Viva," too, where all the excitement happens!When you choose to stay with us in Guatemala City, our hotel provides perks like free high-speed, wireless Internet access, so you can keep in touch with the office. To help you relax, we also offer a wonderful spa with services like steambaths, saunas and massages, as well as the Crowne Plaza Sleep Advantage(R) Program amenity kit. Make your reservations today! ... more   less 

Additional Information about Crowne Plaza Guatemala

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $136 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Guatemala 3.5*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, HotelTravel.com, Hotels.com, Odigeo, IHG and Priceline so you can book your Crowne Plaza Guatemala reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City
Hotel Style:
#5 Family Hotel in Guatemala City
#6 Spa Hotel in Guatemala City
#15 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Guatemala staff and other travellers.
6 questions
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Questions? Get answers from Crowne Plaza Guatemala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible don't get the room facing the road.”
 of 5 bubbles nicolasd995, 21 May 2016 | Read review
“We were on the 5th floor both times and heard little to no street noise, even though we were on the street side.”
 of 5 bubbles mmc923, 3 May 2016 | Read review
“I am totally geographically unfit to comment. It was night anyway and I left 6am do not care”
 of 5 bubbles laurelle415, 29 Apr 2016 | Read review
“The rooms on the side of the airport may be a bit louder since you can hear planes taking off and landing throughout the day.”
 of 5 bubbles Tuadia, 25 Apr 2016 | Read review
“Try to get a room that doesn't face the heavily traficked Av. las Americas.”
 of 5 bubbles DanielG619, 23 Feb 2016 | Read review
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