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Our stay was very pleasant in the beautiful kept hotel, One thing i like to suggest is that reception staff should stop indicating to guests that they are lucky to get the last room available when they have difficulty finding a properly valid reservation;it is...More
Thank jorge S
Response from Howard G, Director General at Hotel Vista Real GuatemalaResponded 13 January 2018
Dear jorge S
Thank you for taking the time in providing us with your feedback and your suggestions; we are more than glad to know you had a pleasant stay.
We have encourage Karin to keep her professional and efficient service, that will assure a...More
From my first step through the door, to the impeccably clean room with marble bathroom and 20'+ high ceilings. We enjoyed the amazing buffet breakfast and the staff went above and beyond when they put together an adorable mini birthday cake complete with wishing me...More
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Response from Howard G, Director General at Hotel Vista Real GuatemalaResponded 13 December 2017
We are very thankful for taking the time to let us know about your last exprience with us, we feel proud to read you enjoyed our breakfast , the hotel grounds, the cleaness of the room and about the kind and polite treatment...More
The hotel grounds are beautiful. The architecture reminds you of Antigua Guatemala and the gardens are splendid. The staff is friendly and the service was pretty good. However, the location is not very conveniente since you're far away from any point of interest within the...More
Thank Fito S
Response from Howard G, Director General at Hotel Vista Real GuatemalaResponded 11 December 2017
Dear Fito S
We really appreciate you having the time to provide us with your feedback about your recent stay. We are very glad to know you enjoyed our architecture, hotel grounds and the service of our staff.
We really look forward to have the...More
First the positive points: nice service of regular staff and good breakfast.
Negative points : front desk staff rude and dismissive (the only unwelcoming behavior I have encountered in Guatemala where people are polite and always nice and welcoming).
Our suite number 319 was next...More
Response from Howard G, Director General at Hotel Vista Real GuatemalaResponded 23 November 2017
Thank you very much for your comments about your recent visit; we are glad to know you enjoyed our breakfast.
We are really concern about the service from our front desk staff and the items added to your bill, we are taking all...More
Spent four nights at this hotel. Our stay was very pleasant. The rooms are nice and large but could use a few updates. There appeared to be some mold in the shower/tub. The food in the restaurant was excellent. The staff was attentive. The shuttle...More
Thank Steve A
Response from Howard G, Director General at Hotel Vista Real GuatemalaResponded 13 November 2017
Dear Steve A
Thank you for your review, we are more than glad to hear you had a very pleasant stay. About the few updates you mentioned we are glad to confirm we are in the process of remodeling the whole complex of the hotel....More